• PizzaHut

PizzaHut

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Overview

PizzaHut has a rating of 1.94 stars from 131 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about PizzaHut most frequently mention customer service, and last time problems. PizzaHut ranks 283rd among Restaurants sites.

  • Service
    26
  • Value
    23
  • Shipping
    14
  • Returns
    14
  • Quality
    24
Positive reviews (last 12 months): 18.2%
Positive
2
Neutral
0
Negative
9
13
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Needless to say I WILL NOT ORDER FROM PIZZA HUT AGAIN WASTE OF MY MONEY!
How would you rate PizzaHut?
Top Positive Review

“Very Tasty”

Giana A.
1/6/24

I ordered some pizzas for a New Year's party. My friends and I liked everything, it was very tasty! Fresh, quality pizza. Perfect for parties. I'll order again.

Top Critical Review

“Very disrespectful”

Judy K.
2/15/24

I called to place an order. I could not understand the woman that answered the phone and asked if someone else could take my order. She hangs up on me. I called back and a guy answered. He had a little better English. I told him what I wanted for delivery and want to pay by card and he hangs up. 3 more calls and I was hung up on all 3 times. I never gave my card number and had no confirmation on my order. A half hour later a young guy shows up at my door with my food and told me what I owed. I told him I was hung up on 5 times and I don't want the food. I didn't have cash that's why I wanted to pay by card. I felt very bad for the young guy that was caught in the middle of this mess. After he left I called back to pizza hut and when a guy answered he asked if this call was for delivery or pick up I said neither and he hangs up on me again. I will never order anything from Pizza hut in Quakertown, Pa again. On a scale of 0-10 they would certainly get the 0.

Reviews (131)

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Reviews that mention popular keywords

pizza hut (47)
Thumbnail of user ariannac65
1 review
0 helpful votes
March 9th, 2023

We went to this place and when we arrived we noticed that the cashier was kind to the person who arrived before and when we were ordering she had attitude and when another person came in she was kind to her. We also noticed that she was arguing with the person who was helping her. We do not agree with the attitude of that cashier. But overall the pizza is good.

Thumbnail of user danmen7766
1 review
1 helpful vote
July 6th, 2023

There has to be someone you are paying to keep the app working. You need to tell them to get off there goddam $#*! and start doing there job!

Tip for consumers:
Pizza Hut needs to tell whoever they are paying to keep the online app to get off there goddam $#*! and do their job.!!!!!!!!!

Products used:
Pizza

Service
Value
Shipping
Returns
Quality
Thumbnail of user dbrooksoh
1 review
1 helpful vote
June 27th, 2023

The calzone was rock hard - there was no option to add more sauce to it.
Pizza, even when asked to add more sauce wasn't any better.

Thumbnail of user geraldineb66
2 reviews
0 helpful votes
February 1st, 2020

Ordered barbecue ribs not all had sauce, Tuscana chicken Alfredo they sent out new barbecue wings and I called and talked to them we hadn't ate the chicken alfredo yet until about 9 and we were very disturbed of the sour taste it. I'm not sure what's going on and why it tastes different this time but we were not happy. Woke up during the middle of night also with severe stomach cramps I don't think I order again and I'm a very good customer order at least once a week so this is kind of sad.

Thumbnail of user nandys2
1 review
0 helpful votes
February 13th, 2022

I dealt with pizza hut at 1949 Finch Avenue phone number *******313 was horrible. The first time I ordered macaroni with bacon and they didn't send me any utensils or napkins. I stopped ordering anything from pizza hut so I thought about it and I do like the way that pizza hut makes there pizza so I started ordering pizza again I ended getting 5 points online which enables me to get a free pizza with 2 toppings on the pizza when I tried to get it on super bowl Sunday I was told that I have to come in and get the pizza I am handicapped I can't walk why when I ordered 5 pizzas before that they didn't tell me I have to come in and get the pizza. I will never deal with PIZZA HUT again my phone number is *******606 if any management personnel would like to speak with me. Thanking you in anticipation. BAPI NANDY

Service
Value
Shipping
Returns
Quality
Thumbnail of user melindah91
1 review
0 helpful votes
January 31st, 2020

Called for delivery and was told they had no wings available. What? So wing street is obsolete? Ordered anyway and got a veg pizza with no sauce. Not to mention I asked several times for parmesan cheese and didnt get any. Meat lovers was good and fresh. Delivery was on time! Not a fan of centralized phone orders

Thumbnail of user kirav6
13 reviews
23 helpful votes
August 11th, 2020

I purchased a pizza for a second time past couple months and thought the first pizza with the skimpy toppings was just an employees lack of training possibly? But then today I ordered one with 3 toppings Ham, pineapple and onions and Literally the pizza had maybe 2 pieces of pineapple, one sm piece of onion and one sm piece of ham on each slice. This is a Disgrace! I don't expect tons of toppings on my pizza, but I do expect a decent amt that you can at least Taste the Topping you Purchased... This is Unacceptable and Not sure if this is All the Pizza Huts doing this to Cut The Cost? DO NOT Go To Pizza Hut on APD 40. Am I Not going to purchase any more from them. This is close to my Home, but I will be looking for another Place to purchase my Pizza...

Thumbnail of user briank125
3 reviews
27 helpful votes
December 31st, 2018

Quality of the food, good. Ordered meaty marinara supreme. From past experience I had to order extra sauce because if I didn't it is actually dry. So my issue with Pizza Hut is not the quality or taste of their food, it is the quantity. The portions are very small. They have also changed their to go packaging. The containers appear large but they are so shallow. Just an illusion meant to trick consumers. Lastly the cost. I feel compared to their competitors Pizza Hut is very costly, especially for the size of the portions.

Thumbnail of user skyw9
2 reviews
17 helpful votes
April 5th, 2018

It takes a long time to get the pizza ready. But one time I got the wrong order and they said "sorry no refunds" so i went to the manager and it was the same

Thumbnail of user mauricem23
24 reviews
36 helpful votes
September 21st, 2015

Ordered Pizza, bill $20. Plus. Couldnt eat it was loaded with SALT. Called and complained and was told---we dont use salt. This is the second time I have complained, the other time
They replaced the Pizza and it was just perfect. Since this was my second order having received another perfect Pizza, I expected not to have the problem... WRONG. And I
Should have just flused my $20.00 down the commode. NEVER AGAIN.

Thumbnail of user naubel
3 reviews
7 helpful votes
February 9th, 2010

One of the biggest pizza franchise in the World
But lack the Quality of real Pizza

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About the business

Order pizza online for fast pizza delivery or drop by for carryout. You may also contact Pizza Hut and find out about our catering services for your next big event.

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