I have purchased probably 100 plug ins. At first, he did not require a restart or have access to your Finder on Mac or other areas of your computer. Not only do ALL of the plugins I purchased no longer work (I have not had this issue with any other companies) but he wants you to re-download EVERY plug -in AND he wants access to your data on your computer. No way will I give this guy access. It's one guy running this company and I do not trust a random person having access to my computer, files or data. Are you serious? In this day and time to have access to my information... I think not. Beware when downloading, make sure you read ALL of the prompts.
I teach film at a small community college and we had a dino version of ProWall, that did bot allow us to upload - worked with the online chat and they were amazing and fast, and helped us get the new rebuilt upgrade of the program for free even after all the years have passed since buying the original! Great customer service, great company, great FCPx plug ins!
Hello Caroline! Thank you for taking the time to leave us your awesome feedback! Our customer service agents are more than happy to get you up and running with a plugin, especially if it's a bit outdated, we'll always see what we can do to make sure that you're satisfied with your products as the years go by! If you ever require any more assistance please feel free to contact us again! We are happy to help!
I have purchased a few Pixel Film Studios plugins. They all bog down my top of the line Mac to the point of no return. Their customer service is not helpful at all. They just send you to an optimization video on Vimeo, which doesn't fix the problem.
All the bad things written about Pixel Film Studios that I have read on MotionVFX and FCP.co appear to be true. They pump out plugins at an insane rate without any kind of quality control. All sizzle, no substance. And judging from the last couple comments on the MotionVFX article, * doesn't even treat his employees very well.
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We would love to solve your problem asap!
Please contact customer support with the following information ready to go:
System Specs
FCPX Version
Operating System
Plugin Version
Plugin Used
Project settings
Timeline of Project
A screen recording of what you are experiencing would be super helpful and get us all the info we need ;)
I bought a plugin called TransZoom from pfs and couldn't seem to get it to work because a red screen error kept popping up. I reached out to their live customer support services and they helped solve the problem with ease! Thank you Pixel Film Studios!
Thank you for giving us a try, Jason! We are so happy to hear that you are enjoying TransZoom and are getting great results with the plugin! Our support is always there to help so please feel free to reach out if you have a question or concern! We will do our best to assist you!
Highly recommend for creatives whose interest is in video editing to get PixelFilmStudios plugins, I purchased all the right tools & FX to create masterpieces. One of them is FCPX Lyric Templates as they helped me polish up the finishing touches to my lyric videos.
Thanks for your awesome feedback Daniel! It's awesome to see you're making great things with FCPX Lyric Templates. Keep up the good work!
Needed help with install/issues on new M1 Chip MacBook for ProAnimation 2 which i couldn't figure out how to fix myself. So I decided to reach out to them on chat. I have to say... Outstanding Customer Service. I was walked through every step to take and they had the issue resolved within minutes. Just on this alone they will be my first choice for Final Cut plugins going forward. Thanks again for your help.
Thrilled to hear that you are happy with the support you received, Edward! We know that it can be frustrating when you encounter issues while installing plugins, which is why we aim to get you up and running faster than you can say Pixel Film Studios! We will always do our best to solve your issue as quickly as possible! We hope that you continue to enjoy your plugins, and if you encounter any more issues, feel free to contact us again! We are here to help! :)
Came up against a problem with a plugin - patience and expertise from PFS solved the problem with ease and skill. Without the time and effort of the staff, hours and hours of work would have been lost. Thank you so much. I'd highly recommend PFS for both brilliant products and service. A very satisfied customer!
We are grateful for the support, Andrew! We do our best to help each and every customer because we know running into installation issues or use issues can be frustrating! We are working every day to improve the experience for all of our awesome customers! Thank you for for using our plugins! We hope that every experience you have with us is a positive one!
I was having an issue getting Pixel Film Studios Maps1.1 to install correctly having upgraded to BigSur. I contacted their support via the live-chat facility. I was greeted within 30 seconds. Offered2 things to attempt and voila! Everything working perfectly.
Fast, friendly and efficient.
Glad to hear that the plugin is working out well for you, Chris! We know troubleshooting can be frustrating. That is why we are working everyday to make the experience better!
Most issues can be resolved pretty quickly with all the right information. It always helps to have some screen shots of your Mac Specs and FCPX Version number as well as some screenshots or a screen recording of the issue.
We hope you are still loving the plugin!
It was difficult at the beginning to understand how the plug in works. (I'm not used with FCPX).
But the support helps and verified first that I had well installed the plug in.
After these verifications, he explains me step by step how to use it. It took some time. But Everything is right now.
Thanks so much for the amazing feedback, Geoffrey! We are so thrilled to hear that our customer service agents were able to get you up and running with your plugin- we are here to help with any problem! We here at PFS always want our customers to be able to use the plugin to the best of it's ability so you can get the most value out of your purchase! Hope you are enjoying it to the fullest :)
I own a bunch of the Pixel plugins and they are easy to use for the most part. I had trouble reinstalling an old plugin but tech support helped me via chat and got it squared away in a few seconds. Highly recommend. Probably the best FCPX plugins on the market
Thank you for your awesome feedback, Cherisa! We're so grateful to have incredible customers like you! We try our best to make sure that any and all issues you may be having get solved as soon as possible so that you can get back to working on your projects! If you need any more help, feel free to reach out to us again- we're more than happy to help you with any questions or concerns regarding our products. Good luck on your next Project!
It works flawlessly in Apple Silicon (M1 Max tested), is very fast and reliable even in 4K. I have to do furthermore testing to explore all the possibilities, but the current project works great.
(tip: the track window only works if FCX is in the main screen)
We appreciate you taking the time to share your positive experience with us Roger! Thank you so much for your support! We are glad you enjoy the plugins! Please feel free to contact us again if you have any further questions or comments, we would be more than happy to help!
Running Pro Smoke 1.1 on a Brand-new MacBook pro core i9 with 32GB of ram. Anytime I try to use the plugin, fcpx just freeze with a beach ball. I tried many time, it simply won't work. The link they keep sending on "how to optimize FCPX" is completely useless to my situation. As for my specs, they blow your minimum requirements out of the water.
Hi Mathieu we're sorry to hear about the trouble you're encountering with your ProSmoke 5K 1.1 and would be happy to help!
We recommend coming into our Live Chat & Ticket support available on the Pixel Film Studios website: M-F 8-4 PM Pacific Time by clicking the little speak bubble that appears on the corner of our page.
Direct Link:
http://bit.ly/PFS_Support
The support team will walk you through any issues you may be having step-by-step or find another solution to help best they can!
There are a couple variables that will be needed to solve your problems such as:
System Specs
FCPX Version
Operating System
Plugin Version
Plugin Used
Timeline of Project Etc.
Please have these things ready when you contact support so issues can be resolved ASAP and get you back to editing your masterpiece ;)
PFS has become the first place I look for FCPX plugins. Their products are easy to use, well designed and affordable and the selection is vast. It's almost guaranteed that you'll find what you're looking for. The few times I've run into issues their customer service team has been helpful and will go beyond the norm to help fix a problem or guide you toward a valid solution. I wish I could say that about some companies in this field. Bottom line: I rely on PFS and have yet to be let down.
So happy to hear that you are happy with the plugins, Eric! Thank you for the support over the years! We will always do our best to solve your issue as quickly as possible! Hope you are still enjoying the plugins and we can't wait for you to see what else we have in store for you and the FCPX community! :)
I was legitimately amazed at how quickly the care rep assessed my problem and provided the instruction on how to solve it so quickly. I was having a problem where a plug-in I purchased wasn't allowing me to cut out a mask, I asked the rep and they knew exactly what was wrong. My problem was solved in less than five minutes.
Thank you for contacting our support team! We are always happy to help customers get their plugins up and running properly and do the best we can to get you back to your project edits as quickly as possible!
I had trouble with one of my pluggins and the customer service chat person helped me tremendously in finding a solution to my problem. The chat person was very patient and knowledgeable. Great service!
Thrilled to hear that you are happy with the support you received, Sam! We know that it can be frustrating when you encounter issues while installing plugins, which is why we aim to get you up and running faster than you can say Pixel Film Studios! We will always do our best to help guide you through any fix! We hope that you continue to enjoy your plugins, and if you encounter any more issues, feel free to contact us again! We are here to help!
I couldn't figure out how to install a couple plug-ins I purchased. I looked everywhere online, jumping through hoops to try and get it to show on FCP. Nothing worked. I contacted support, and they walked me through the issue so perfectly and efficiently, it was fabulous. 10/10.
We are grateful for the support, Patrick. We do our best to help each and every customer because we know running into installation issues or use issues can be frustrating! We are working every day to improve the experience for all of our awesome customers! Thank you for for using our plugins! We hope that every experience you have with us is a positive one!
I am new to Plugins in Final Cut, and they had the best package I could find for Infographics! I had an issue with installation, (User error) And they knew exactly how to help me fix the issue! I will be using them from now on for all my plugins!
Glad to hear that we could help you out, Michael! Thank you for giving our plugins a try!
We try our best to make sure that any and all issues you may be having get solved as soon as possible so that you can get back to working on your projects! If you need any more help, feel free to reach out to us again- we're more than happy to help you with any questions or concerns regarding our products.
We've got tons of plugins to make your editing life easier and tons more coming so stay tuned!
You know you like doing business with a company when you look at your order page online and have to scroll through years of orders. Pixel Film Studios takes up the bulk of my plugins list in FCPX and they are my go to for fast and creative results. Had to get some support via chat today and couldn't have asked for better interaction. Thanks PFS!
Thank you for the incredible feedback Joe! We're so happy to hear that you are enjoying the plugins! Additionally thank you for the support over the years! We will always do our best to solve your issue as quickly as possible! Our support is always there to help so please feel free to reach out if you have a question or concern! We will do our best to assist you!
First, Pixel Film Studios is an AWESOME company! They sell every tool I could need for professional FCPX projects. The price tag is a fraction of what other companies charge, plus they have weekly sales.
The customer support is awesome - they are available on chat whenever they are open for business, and I always get prompt and thorough support. They even set up a screen share session for me once when something just wasn't getting fixed, and they walked me through fixing it from start to finish. GREAT SUPPORT! This morning my new installation was having a problem with email validation, and they fixed it once again! I give them a A++ for the value of products and awesome support!
Thank you for your awesome feedback, Koreen! We're so grateful to have incredible customers like you! We try our best to make sure that any and all issues you may be having get solved as soon as possible so that you can get back to working on your projects! If you need any more help, feel free to reach out to us again- we're more than happy to help you with any questions or concerns regarding our products. Happy editing!
Top-quality product for Final Cut Pro X, plugins are easy to use and my number one choice! I have used the plugins for editing my aerial work, including transitions and effects. PixelFilmStudios has allowed me to work efficiently for my video editing saving me time and money. To weather, I am looking for cinematic effects, Luts, effects, transitions, etc. Pixel Film Studios offers a wide range of products that provide top quality for my projects. I highly recommend this product to cinematographers that are entry-level and experts as well. There is no discrimination at the level you standing my number one choice is Pixel Film Studios.
We appreciate your amazing feedback, Jordan! We are so happy to hear that you are satisfied with the wide range of plugins we offer for FCPX. We are overjoyed that they have been able to be useful for editing your aerial video work!
Overview
PixelFilmStudios has a rating of 3.9 stars from 410 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PixelFilmStudios most frequently mention customer service, live chat and red screen. PixelFilmStudios ranks 1st among Video Editing sites.
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First of all, we would like to thank you for purchasing so many Pixel Film Studios plug-ins.
It sounds as if you must of been happy in the past with what you were experiencing and continued to invest into your plug-in library with Pixel Film Studios products but had some frustrating problems as of recent.
You may want to make sure you were talking to the correct customer service representative for Pixel Film Studios. If anyone has tried to gain access to your computer or implied that everything is done by one man, you may have contacted the wrong company.
Please contact customer support 8-4pm Pacific time Monday through Friday.
They will walk you through any issues you may have step-by-step. You may want to make sure that all of your plug-ins are updated to the latest versions and you’re running the latest version of Final Cut Pro.