• PipingRock

PipingRock

Is this your business?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business
Is this your business?

Overview

PipingRock has a rating of 2.29 stars from 233 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about PipingRock most frequently mention customer service, credit card, and delivery time problems. PipingRock ranks 560th among Vitamins & Supplements sites.

  • Service
    72
  • Value
    72
  • Shipping
    72
  • Returns
    34
  • Quality
    65
Positive reviews (last 12 months): 25%
Positive
5
Neutral
0
Negative
15
40
See all photos

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Utterly disappointed with Piping Rock's customer service...
  • I sent a message to their customer service asking to provide the ground for taking sales tax - NO ANSWER!
How would you rate PipingRock?
Top Positive Review

“Piping Rock Above standard products, customer service and shipping.”

Nicki M.
2/6/24

I have been a frequent customer of Piping Rock for the past 2 years. Great prices and specials keep me happy. Orders have always arrived timely and the one time a liquid item was broke they shipped a replacement immediately. I am a happy customer.

Top Critical Review

“In store business is bad”

Donna K.
1/8/24

They treat you like you're not even there. Why go into the store if you have a website anyway? Ridiculous

Reviews (233)

Rating

Timeframe

Other

Reviews that mention popular keywords

piping rock (79) customer service (49)
Thumbnail of user nickim69
1 review
0 helpful votes
February 6th, 2024
Verified purchase

I have been a frequent customer of Piping Rock for the past 2 years. Great prices and specials keep me happy. Orders have always arrived timely and the one time a liquid item was broke they shipped a replacement immediately. I am a happy customer.

Products used:
Supplements, oils and beauty

Service
Value
Shipping
Returns
Quality
Thumbnail of user kerrys501
1 review
0 helpful votes
January 6th, 2024

Ordered 22/12/23 received 4/1/24 👏🏻 top quality, economical and can't find same elsewhere. Very happy as always,

Products used:
Cinnamon capsules
Zinc Picolinate capsules
Horsetail capsules

Service
Value
Shipping
Quality
Thumbnail of user seyc2705
2 reviews
5 helpful votes
November 10th, 2023

Their customer service is VERY good, there was a hiccup in tracking notification only...not the delivery itself and Roy assured me all was ok and showed the tracking process. My package arrived in perfect condition just as I ordered and am very pleased with the overall service and outcome! THANK YOU PIPING ROCK! 5***** rating here!

Tip for consumers:
Awesome!

Products used:
Supplements

Service
Value
Shipping
Quality
Thumbnail of user ray.m1
1 review
0 helpful votes
October 22nd, 2023
Verified purchase

I have read some bad reviews about Piping Rock but my order came on time without any problems. So, I'm very happy. Also, price is great!

Products used:
Vitamins

Service
Value
Shipping
Quality
Thumbnail of user judits13
1 review
1 helpful vote
June 4th, 2023

I've been regularly shopping from PipingRock for years, and never had any problem with it. The delivery takes around 1 week to reach me in the UK. The products are very good quality, and absolutely affordable.
The delivery charge+TAX a bit expensive, but this don't effect on the items' quality. I highly recommend this company to shopping from.

Tip for consumers:
I just still recommend PipingRock's products.

Products used:
I have already tried many products and been satisfied with all of them

Service
Value
Shipping
Quality
Thumbnail of user joyv31
1 review
21 helpful votes
June 14th, 2020

I ordered from piping Rock. I am So satisfied with their service! Outstanding service and best customer service ever. Polite and efficient! Super fast shipping! Great bottles with sealed lids. Bottles have the convenient pop up top, which helps you get your product out of the bottle.No need to take full cover off. Plus bottles are darkened to keep product safe from light. Love this company!

Thumbnail of user estrellas17
1 review
0 helpful votes
December 18th, 2022

I've been buying from piping rock for many years and their products have never failed me. My orders always arrive on time and well packaged. They deserve more stars in my opinion.

Tip for consumers:
Check crazy deals first before you go looking for something you want that may be on sale.

Products used:
My picture shows a small fraction of what I used from piping rock. I use everything I buy for myself and my husband also uses his portion of vitamins ordered from piping rock.

Service
Value
Shipping
Returns
Quality
Thumbnail of user randyt298
1 review
2 helpful votes
March 29th, 2022

I have bought some several supplements in 3 years off and on. Maybe 15 shipments with no problems or mistakes. I haven't investigated the accuracy of their labeling but otherwise I'm 100% satisfied.

Tip for consumers:
I think they should be rating rated much higher and suggest that it's false experiences submitted by those that sell supplements as multi-level marketers. Their pricing is ultra-competitive if anything it's too low which might make someone question the quality

Products used:
Digestive enzymes, sulforaphane, El citrulline, etc

Service
Value
Shipping
Quality
Thumbnail of user nanm42
1 review
1 helpful vote
January 12th, 2022
Verified purchase

So far I've ordered from Piping rock 3x and always quick delivery and I live clear over in California.
Their products seem to be good quality family run business made in USA..

Products used:
Vitamins and minerals

Thumbnail of user alexn540
2 reviews
0 helpful votes
January 17th, 2022

I tried Piping Rock on the advice of a friend. I was not disappointed. Their products are the best prices I have seen anywhere. I used to get my essential oils from New Directions, but I gave Piping rock a try and found the quality of the oils more robust and the quality superior. I have seen reviews stating people have had issues with shipping or Credit card. I live in Canada and on both orders so far I have received them in less than two weeks. I have ordered a broad range of their products and have yet to find an issue with any of them. Grat price and good quality, that is what sold me.

Tip for consumers:
They offer plenty of incentives, and sales so sign up for their news and specials.

Products used:
Vitamins, supplements,essential oils, protein powders.

Service
Value
Shipping
Quality
Thumbnail of user lynnec269
1 review
2 helpful votes
April 7th, 2023

I can't imagine why some of these reviews are so bad. I have place orders for years without any problems. They have great deals on their website. You just have to know what you are looking for and be an educated consumer.

Tip for consumers:
There is no efficient way to have a discussion with them but I have never really needed to because I get what I need from the site and shipped items always come together in 1 box in the designated timeframe.

Products used:
I use alot of their products. Tea, protein powders, turmeric, coQ10

Service
Value
Shipping
Quality
Thumbnail of user charlesm2234
1 review
1 helpful vote
February 27th, 2022

First time buyer. Quick shipping of complete order. Great prices. Easy open pop up bottle that are great for someone my age. Will order again.

Tip for consumers:
This my own experience with Piping Rock. It is my first experience with them. I am impressed with their prices, quick shipping and quality.

Products used:
vitamins fragrance oils prostate health supplements

Service
Value
Shipping
Quality
Thumbnail of user jayleec1
1 review
0 helpful votes
February 15th, 2023

I bought this item and it smells amazing! It was definitely shipped within a decent time and i have nothing but good things to say! Definitely recommend :) i never got a confirmation email but it definitely arrived.

Tip for consumers:
Cotton candy / warm vanilla sugar is the best aromatic oil scent in my opinion from here !

Products used:
Aromatherapy oil for humidifiers

Service
Value
Shipping
Quality
Thumbnail of user carolyns1066
1 review
2 helpful votes
February 16th, 2022

I was very surprised to find negative reviews. I looked up reviews for them mainly to learn more about their company. I've been buying and using their products for maybe 4 years now. I've only received quality products. The two times I did have a problem one was a stopper didn't work right on a bottle but I later found out that it was sealed. And another time they sent something that I didn't think I ordered. Both issues were taken care of satisfactory and I actually got a person when I called instead of the usual electronic runaround. Oh and I helped a friend of mine order whose entire order they replaced. Not because of any defect but it had been lost or delayed in shipping which was not Piping Rock's fault. The order eventually came, after the replacement order had arrived. It was the post office, not Piping Rock

Tip for consumers:
It would have been helpful to know about this site even sooner. Great savings on good products!

Products used:
Vitamins, supplements, herbal extracts, high protein meal replacements, collagen

Service
Value
Shipping
Quality
Thumbnail of user brunob111
1 review
4 helpful votes
May 15th, 2022

I ordered two times piping rock products from Italy and despite the distance they have been very fast. Prices are great

Products used:
Dhea, magnesium, D3 vitamins

Service
Value
Shipping
Quality
Thumbnail of user ninae81
1 review
0 helpful votes
January 17th, 2023

Great Quality products for many years! Using these supplements for a few years now and they never failed. Fast shipping too.

Products used:
Vitamins, supplements

Service
Value
Shipping
Quality
Thumbnail of user user7718
1 review
0 helpful votes
October 11th, 2022

I'm from Israel, I ordered, I received everything in an orderly and good manner, thank you for the service

Products used:
Vitamins and nutritional supplements

Service
Value
Shipping
Quality
Thumbnail of user hockeey
1 review
1 helpful vote
October 3rd, 2022

Since my first purchase on May 2020 till today, I am fully satisfied with their quality products and services. And I have noticed also they keep improving...
Thanks to the company and staffs.
Keep moving forward

Tip for consumers:
LGlutathione

Products used:
Astragalus

Service
Value
Shipping
Quality
Thumbnail of user leonardr176
2 reviews
5 helpful votes
July 6th, 2021

Ordered two five pound containers of whey protein at what I thought was a misprint. Expecting to have one five pound container show up at the door and that still would have been a he** of a deal. Well today is Monday 7/5/21 and my order was placed last Thursday evening 7/1/21. Not only did I indeed receive 10 pound of protein powder packaged as if it were nitro glycerin but received it in four days and two of those were the weekend. This is my new company for all of the health care items that they provide. Thank you Ladies and Gentleman for the Great product and Above Standard Professional Staff that you employ!

Tip for consumers:
PipingRock is Phenomenal! Just trust them one time and you'll be hooked!

Products used:
10 pound of Fitness Labs Whey protein.

Service
Value
Shipping
Quality
Thumbnail of user karens3928
1 review
2 helpful votes
July 21st, 2022

It's too bad their rating is so low because of international delivery issues (reading reviews)-- my experience with their vitamins and supplements have been very good-- my two complaints are 1) a few of the products have titanium and artificial coloring--why?-- so I don't buy those items, 2) essential oils are weak and the carrier oil gets thick and funky, so I steer clear of these. But overall, for vitamins and supplements, I have been very pleased-- piping rock has been my go-to vits website since 2018! My regular purchases are turmeric with ginger, D, collagen powder, garlic, astaxanthin, milk thistle, bromelain, and more.

Service
Value
Shipping
Quality
Thumbnail of user hepingz
1 review
3 helpful votes
June 18th, 2021

I ordered a bottle of fish oil and got it less than 10 days. I am so satisfied for their hard and efficient work and putting customer in their mind. The delivery is super fast and money worth it. I like put thumb for them. Just hope they can keep going and deliver good service to many many people.

Products used:
Fish oil

Thumbnail of user dotenat
1 review
3 helpful votes
October 21st, 2022

Great variety of products and very good service. I order from this store on a regular basis and have never had a problem with the products or the delivery. I have always had a great experience with PipingRock, timely, good quality and trustworthy. Highly recommend! By the way save up to $10 your order with code AVT655

Thumbnail of user kathy.weisberg
1 review
1 helpful vote
April 1st, 2023

I can generally find any supplement I want on this site. The quality is very good and the price exceptional.
Shipping is fast and I have never had an issue with an order.

Tip for consumers:
I trust Piping Rock to provide exactly what I paid for and in a timely manner.
I've ordered numerous times, and have never been disappointed.
.

Products used:
Essential oils, nutrition supplements, vitamins, skin care products

Service
Value
Shipping
Returns
Quality
Thumbnail of user scottd1468
1 review
1 helpful vote
August 9th, 2022

I have ordered from this many times, and never had a problem, my last order arrived in 3 days! The quality appears to be good, the prices are amazing. I don't see how they could do any better. I do live in the US by the way.

Products used:
Multi Vitamins/Minerals, Protein Powders, etc

Service
Value
Shipping
Quality
Thumbnail of user stever1544
1 review
0 helpful votes
July 25th, 2022

I've been ordering from them for over 10 years. In the beginning the delivery time to Western Canada was very long, but the prices are so good that it was acceptable. The delivery time has shortened the past few years. I have no complaints about deliveries.
Sometimes a delivery charge would be added on by the courier service or post office. Sometimes exceptionally high. Made me want to vomit. But that wasn't the fault of PR.
My concern is the quality. I can't find third party, laboratory tested product reviews. Just customer reviews. If any of you know of such independent reviews, please contact me: *******@hotmail.com
Thank you,
Steve

Sitejabber for Business

Gain trust and grow your business with customer reviews.

About the business

Piping Rock brings you the highest quality vitamins and supplements at the lowest cost to you! We offer the biggest selection of life-enhancing natural products in the world.

How do I know I can trust these reviews about PipingRock?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about PipingRock?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business