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  • Pink Lace Wigs

Overview

Pink Lace Wigs has a rating of 1.68 stars from 28 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Pink Lace Wigs most frequently mention customer service problems. Pink Lace Wigs ranks 294th among Wigs sites.

How would you rate Pink Lace Wigs?
Top Positive Review

“You really have to read this..”

Erica M.
6/21/10

You really have to read this. They might say this site is a scam but their not. I got my wig yesterday. I got it with in 24 hours. As promised! They have wonderful representatives that assist me pretty well. I super love this site and will surely order again. Im really happy with how everything went well. :)

Top Critical Review

“Customer Service SUCKS!”

Maria H.
11/11/16

I order my unit on Oct 1. I am getting married Nov 18th and I thought I will receive my wig in plenty of time. Not only do I do not know the status of my order as of date, but no one will answer the phone or return my messages. I am sure your product is up to part, but not knowing what is going on makes me very nervous. They keep telling me that my call is important to them, yet they never answer the phone or return messages. VERY POOR CUSTOMER SERVICE!

Reviews (28)

Rating

Timeframe

Other

Thumbnail of user mariah181
1 review
11 helpful votes
November 11th, 2016

I order my unit on Oct 1. I am getting married Nov 18th and I thought I will receive my wig in plenty of time. Not only do I do not know the status of my order as of date, but no one will answer the phone or return my messages. I am sure your product is up to part, but not knowing what is going on makes me very nervous. They keep telling me that my call is important to them, yet they never answer the phone or return messages. VERY POOR CUSTOMER SERVICE!

Thumbnail of user cr2272
1 review
7 helpful votes
December 26th, 2015

I have yet to wear the wig but it does seem to be of good quality. The look and length wasn't as depicted in the picture, on querying I was told it was because the hair was flat ironed (what I received was far curlier/kinkier than depicted). When I informed them this was misleading I received a very rude response to the effect of 'What didn't you understand'.
Even after wearing if I detmerine this to be of good quality I will not be placing an order with these people again. They are rude, unmannerly and unprofessional.

Thumbnail of user lynnh2
3 reviews
32 helpful votes
September 1st, 2010

I ordered from this company back in August 2010... I ordered the "Bentley" which is a a straight, synthetic wig which is supposed to be a "yaki" texture. Customer service was pretty good, I got it in about 3 or 4 days, but I wasn't pleased with the product when I received it, per I thought it looked nice if you wanted "a silky look", but I didn't want that... it was too" shiny" for me, mainly at the top near the scalp section. It did have a generous amount of lace in the front (about 3 in) compared to other brands & that's a plus, but it also shed terribly, so I exchanged it(per no return policy)) for a curly synthetic called "Shelby" which was even worse! I wasted $85 on a shiny, phony costume looking wig! I was so upset! They asked me for my review, but after reading it, WOULDN'T POST IT ON THEIR SITE! So I'm telling it like it is on this site.
That "Shelby" synthetic was crap... I've never ordered the human hair, so I can't say anything about that, but they're definitely biased & only put what they WANT you to hear in their reviews, I can definitely confirm that. I even talked to customer service about it & they confirmed the manager only puts what "SHE" wants to post, which is very unwise because I could have saved $85 had I saw a TRUE review on the texture of these wigs!. I was trying to save money & ended up losing money!
I have since purchased another synthetic from a different company/site for way cheaper... more than half off this one & better looking!

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From the business

Pink Lace Wigs LLC is an American based lace wig and hair production company originally started in Falls Church, VA May 2007. Our lace front wigs and full lace wig are all made by the VERY best ventilators with top quality hair that surpasses our compe...

Company Representative

Thumbnail of user tiffanyk4
Tiffany K.

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