• Pier1

2018 CUSTOMER CHOICE AWARD

Pier1

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Overview

Pier1 has a rating of 3.26 stars from 117 reviews, indicating that most customers are generally satisfied with their purchases. Pier1 ranks 55th among Furniture sites.

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What reviewers want you to know

Positive highlights

Critical highlights

  • Customer service at the Leesburg site was woefully lacking.
How would you rate Pier1?
Top Positive Review

“My visit to dine after 2 years at pier 1 my husband and I”

Sheron B.
12/30/22

First I want to tell you about KAREEM, our server, From the moment she introduced herself and flashed that beautiful smile, She got me. I said to my husband she gets the biggest tip tonight good was delicious by the way. KAREEM was friendly, professional and ready to serve always asking us. Are you ok? Can I get you anything.else? What a pleasant young lady. I give Kareem a 10+10+10+10+ 10. This happened while we were Dining. So after wards we went to the bar. We sat there about 10 min before one of the servers respond as a matter of fact my husband had to ask to be served. As we sat where someone else was and they ate. That garbage stayed in front of us for a good 30 min before before it was moved. I am disappointed with the bar staff, no courtesy. Staff seemed preoccupied with other things. I give the bartenders. 5. I would definitely go back to pier 1 though. With people like Kareem there I definitely would go backbelow was garbage that previous guest left

Top Critical Review

“pier1.com is on collection agency's list”

David H.
1/23/23

This company probably is on the verge of bankruptcy. We're one of their suppliers, they haven't paid us since last August. We stopped ship for them. According to their website they don't do refund, the customers who have a pending order with us haven't get any money back yet. They are on our collection agency's list. If you want to place a order on their website, make sure if you can get a refund if they can't ship your order.

Reviews (117)

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Reviews that mention popular keywords

customer service (23)
Thumbnail of user georgen65
2 reviews
24 helpful votes
May 6th, 2018

Great stuff and friendly people. Thank you for all of your help with the furniture when I called with questions.

Thumbnail of user susang100
24 reviews
26 helpful votes
January 30th, 2017

This place has so many different cool things, from rough peeps to rich look down on us rough but soulful kinds, we all can find what makes us feel great!

Thumbnail of user elizabethb262
5 reviews
10 helpful votes
March 19th, 2018

This store doesnt carry your cookie cutter decor. I enjoy all the unique and original decor I find when I visit this store. I took off a star because their pricing could be more reasonable.

Thumbnail of user joleenh2
13 reviews
14 helpful votes
August 20th, 2016

I love to buy things from Pier One. Items are always on time and I've never had to put anything together. A bit costly, but good stuff.

Thumbnail of user sager1
32 reviews
32 helpful votes
February 9th, 2016

Great place for gifts for any occassion. Even a coffee mug for a co-worker is special here and well priced. Furniture is a bit high and looks trendy, but not built for lasting. Mirrors and other items unique, but trend based. Not too many rugs. Alot of table decor, wall decor, room scents, pillows and small gifts that are unique.

Thumbnail of user jessicat39
6 reviews
25 helpful votes
July 21st, 2015

I like stopping by at Pier 1 here and there, I do own a few furniture pieces and decorations - but the prices, geesh. Definitely overpriced! I usually shop when stuff is on sale!

Thumbnail of user toyat1
8 reviews
9 helpful votes
January 11th, 2016

The store is pricey for my budget but there sales are priced very affordable. I do love that the items are of great quality and very unique.

Thumbnail of user rosemarys5
3 reviews
3 helpful votes
Thumbnail of user debin
22 reviews
9 helpful votes
February 12th, 2015
Thumbnail of user rjaa
45 reviews
108 helpful votes
August 16th, 2012

I love this store even though their prices are high the quality is good!

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About the business

See what? ۪s on sale today! Shop Pier1.com for a great selection of furniture, seasonal decorations, home decor & more. Any order over $49 ships free!

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