• Pier1

2018 CUSTOMER CHOICE AWARD

Pier1

Is this your business?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business
Is this your business?

Overview

Pier1 has a rating of 3.26 stars from 117 reviews, indicating that most customers are generally satisfied with their purchases. Pier1 ranks 55th among Furniture sites.

16
See all photos

What reviewers want you to know

Positive highlights

Critical highlights

  • Customer service at the Leesburg site was woefully lacking.
How would you rate Pier1?
Top Positive Review

“My visit to dine after 2 years at pier 1 my husband and I”

Sheron B.
12/30/22

First I want to tell you about KAREEM, our server, From the moment she introduced herself and flashed that beautiful smile, She got me. I said to my husband she gets the biggest tip tonight good was delicious by the way. KAREEM was friendly, professional and ready to serve always asking us. Are you ok? Can I get you anything.else? What a pleasant young lady. I give Kareem a 10+10+10+10+ 10. This happened while we were Dining. So after wards we went to the bar. We sat there about 10 min before one of the servers respond as a matter of fact my husband had to ask to be served. As we sat where someone else was and they ate. That garbage stayed in front of us for a good 30 min before before it was moved. I am disappointed with the bar staff, no courtesy. Staff seemed preoccupied with other things. I give the bartenders. 5. I would definitely go back to pier 1 though. With people like Kareem there I definitely would go backbelow was garbage that previous guest left

Top Critical Review

“pier1.com is on collection agency's list”

David H.
1/23/23

This company probably is on the verge of bankruptcy. We're one of their suppliers, they haven't paid us since last August. We stopped ship for them. According to their website they don't do refund, the customers who have a pending order with us haven't get any money back yet. They are on our collection agency's list. If you want to place a order on their website, make sure if you can get a refund if they can't ship your order.

Reviews (117)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (23)
Thumbnail of user mariahg23
1 review
6 helpful votes
May 2nd, 2020

I did not proceed to check out due to the non-optional, over priced white glove service.
Their loss

Thumbnail of user lisan223
1 review
12 helpful votes
August 1st, 2019

I purchased a few items today. The person said she charged me twice for the same item and would take it off. Meanwhile was talking with a friend who had stopped in the store as she is checking out my items. I asked if she took the extra item off, she said, "Yes." Driving home looked at my receipt and saw the item on there twice. Stopped my car and called and the other person looked it up and took the item off. Email confirmation said for reason: changed mind. I did not change my mind. I purchased only 1 of the item. The staff took no responsibility, didn't apologize.

Thumbnail of user maryh62
47 reviews
140 helpful votes
April 16th, 2017

Pier 1 was a favorite place of mine to shop 1 or 2 decades ago. My impression now is that their items are more commonplace and not as unique, while their prices climbed higher. Not much to interest me any more.

Thumbnail of user caroll40
18 reviews
22 helpful votes
July 27th, 2015

I'm officially old now and this place isn't what it used to be. No more cutting-edge decorator items at decent prices. There's some nice stuff there, but it could be found just about anywhere. I remember the East Indian batiks of old, handcrafted decor from all over the world (not just China), dishes that sang, never before seen stuff.

Thumbnail of user wayneg21
9 reviews
3 helpful votes
December 12th, 2015

Always have stylish products sometimes a little priced high

29 ratings were submitted through the Sitejabber Browser Extension or converted from reviews due to lack of content.

Sitejabber for Business

Gain trust and grow your business with customer reviews.

About the business

See what? ۪s on sale today! Shop Pier1.com for a great selection of furniture, seasonal decorations, home decor & more. Any order over $49 ships free!

How do I know I can trust these reviews about Pier1?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Pier1?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business