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PickupFlowers has a rating of 1.27 stars from 349 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about PickupFlowers most frequently mention customer service, live chat, and credit card problems. PickupFlowers ranks 228th among Flower Delivery sites.
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I ordered a combo present for my daughter to be sent to Romania. It was delivered on time. So I'm quite satisfied. These guys are not very professional, it took plenty of time to place to order with sending scans of credit card etc, but they didn't seem to be scammers. I believe, soon they'll improve their service and everything will be just fine. Anyway they offer a good choice at reasonable prices. So I wish them good luck!.
I paid a premium for flowers to be delivered to my mum the day before Mother's Day. Unfortunately, the flowers never arrived. Upon multiple follow ups and absolutely no response from them, my mum received old flowers over a week later after I had requested for a refund for my order. Never buy from them. I will be reporting them.
I have ordered from this company 5 times. 4 were perfect but they sure screwed up Valentines day 2013. I ordered, Jan 29, a cake and flowers to be del. In Manila, the cake was del but not the flowers. After trying to contact them all day the 15th, I finally got someone name "Alex". They wanted another 30.00 USD to del the flowers. After a heated discussion they agreed to del the flowers the next morning. Well 1:30 that afternoon they del. The flowers were dry and no card. The cards were a continuation of each other, words from our song. They offered me a 10% discount on my next order. Be a cold day in hell before I order from them again..
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Wide range of flower collections for Birthday, Anniversary or any Special moment, with Free Shipping. 31 Million Happy customers across 180 Countries.
Dear Harry P,
We sincerely apologize for the inconvenience caused. Customer satisfaction is one of our most valued principal. Kindly know that we have a 100% customer satisfaction policy, whereby we offer a refund or replacement for your order.
We will check the issue with the concerned department and get back to you within 24 hours after receiving reply from your end. Please provide us your order number. You can reach us any time at: betty@pickupflowers.com or 011-4153159697. We'll surely take a action on your complaints and as per your request & as our policy we'll try for replacement or refund.
Please be assured that the solution would be to your satisfaction. We sincerely apologize for the inconvenience once again.
Warm Regards
Betty,
Customer Service Manager,
Pickupflowers.com