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Picanova has a rating of 3.97 stars from 108 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Picanova most frequently mention canvas print, customer service, and great job. Picanova ranks 47th among Home Decor sites.
This is my 5 th canvas. Always perfect! So easy! I'd advise anyone interested to try it. Sale prices are awesome. Wonderful company!
On the website, they claim that production time is 24 hours if payment is cleared by 7 a.m. This was the case for my order. 4 days later and my item has still not been shipped, despite several emails back and forth about this. I would understand if production took twice as long as they state on the website. But 4 times is not acceptable, especially when they know I need this order shipped. No effort was made by this company to honor their own promises on their website and email correspondence. I cannot recommend this company when others are doing a better job and keeping their promises to their customers. The telephone number they have online is only available during "business hours"! I have called them several times during the day and never been able to speak to anyone. They do not inform you of what the business hours are! Just stay away from this company.
I have fallen in love with my photos on canvas from Picanova!
I started purchasing canvas prints several years ago, in response to an offer from a nature photographer whose prints of a gorgeous Gorilla were irrisistable. Back then, I purchased a number of canvases to create photo areas in my home. The prints from Picanova were lush, richly colored, and more like paintings than prints. The customer service was provided to customers individually, with Picanova staff willing and able to review a print order to help the customer better ensure it would come out as hoped.
Picanova has changed since then. The prints don't seem as lush anymore and the type of personalized service doesn't appear to be available. But, I'm still a customer, and I look forward to getting special photos made on canvas into the future. My most recent purchase is an inspirational image that came out well and is being hung on a living area wall.
Thank you.
I've used Picanova many times now, and am not disappointed. One reviewer stated that "edge details are lost", but this was his own fault because he chose the edge wrap option, which makes the photo wrap over the edges of the frame, which is a stylistic choice. If he had chosen black or white edging, the whole photo would have been visible on the front. I made that mistake myself, once, too. I've turned my home into a gallery using this site, and have made many gifts as well. I would recommend them.
My first canvas had a scratch which disappointed me a lot. No idea where the scratch came from. If it happened during production or during delivery. I called Customer Care and send them a picture with the scratched canvas. They were very friendly and guaranteed to fix it. I just received my order again and it is perfect. Couldn’t believe it happened so quickly. Very happy about the end result.
The website was easy to use. They had some crashing issues but this was mostly because of increased activity. They were running a Groupon special at the time of my use. Everything else was well. The company even sent me a promo code to use for the incovience of dealing with the crashing. Awesome customer service.
Awesome canvas! Perfect delivery! Just a bit expensive - good thing we had a groupon or we never would have tried it... and gotten hooked!
Maria
I have changed my previous review (shown below) due to the company's attention to my complaint on this site. They experienced difficulties with their shipping provider, which caused a delay. They contacted me after my negative review here, apologized, and asked what they could do to make it right. I was very pleased with the product, once I received it, so I asked for them to duplicate it, free of charge. They did so, and it was received within a week. I am happy that they DO value their customers, and worked to save my business. The products are beautiful, and because of their recon, I will order from them in the future.
Unfortunately I am in the same boat as the rest of you! How embarrassing this will be to show up at my boyfriends parents on Christmas Eve with an IOU! If the company was overwhelmed with orders, and knew they would have time delivering by Christmas, I wish they would have given a heads up! I have no tracking number, no communication except for a "we're sorry" email with a promise of $46 in free product!
I was a bit unfortunate with my ordering process in the beginning. So it took a bit until I received my canvas. But the result is great. That’s why I respond to your mail and give you (just) 4 Stars.
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Customized Professional Photo Products for Every Business.? Ready to Ship within 1-3 business days.? Special conditions for high order volumes.
