Picaboo

I recently ordered two larger lay flat photo books. One of the books was recieved with one (of the 100) pages not printed properly (custom background missing). I brought this to the attention of customer service and they reprinted the book and sent it out to me within. A few weeks. Great customer service.

My wife and I have used them for our engagement and wedding day shoots, and the several years we have been married. They have always had great customer service every time I have contacted them. Shipping isn't the fastest, but I am not expecting "prime" shipping like some. We will continue to use for our yearly photo book!

Easy to make and they look great! They have a real variety of stickers and color/texture of pages. So fun!

I have ordered over 50 photo books from Picaboo and each one is amazing! I started ordering from Picaboo over 8 years ago and found them to have the best quality of any other printing website on the internet. Picaboo's program is easy to use and allows you to use either pre-prepared templates or custom the books to meet your personal needs. This is a huge plus for me! For the price that you pay, it's the best deal in town, especially when you wait for their special offers. I usually have one or two books ready to go to send in as soon as they advertise "All extra pages free." Customer Service goes above and beyond in order to meet all of my concerns. I have only had one situation that needed to be solved and within 90 minutes of when I made my initial contact, a replacement book was being printed and on its way to my home. Shipping is fast and I have received each of my orders at least 3 days before the date that I was initially promised. Each printed page is clear and done extremely well. Working with Picaboo has been a very positive experience! Thank you, Picaboo, for giving me a means of "saving my memories"!

We have used Picaboo several times and are very pleased with the design tool and the quality of the printed books. Recently, Picaboo didn't ship out my order when they said they would and my books did not make it to my house before we left on vacation for Christmas -- even though I had paid for 2nd Day Shipping. I had to have a neighbor pick them up off my porch and overnight them to us before Christmas. The good news is that Picaboo refunded us both shipping charges. Because they made up for their mistake we will definitely use this company again.

I also must be part of the minority that actually likes Picaboo, but I have never had a problem with them and actually had a great customer service experience with them. I've ordered books from them in the past and two Christmases ago, I created a scrapbook for my mom/aunt who visited me in Italy. The one for my aunt was going to be a Christmas gift. The book ordered maybe a week or so before Christmas and had a printing error of some sort-there were white blotches printed on some of the pages. All Picaboo asked for me to do was send a picture of what it looked like so they could forward it to the right department and they overnight shipped two more books (what I originally purchased) and didn't require me to send back the misprinted ones. So not only did I have the new book in time for Christmas, it was also completely hassle-free to me. As far as their prices- I think the books are amazing quality so you get what you pay for. Their website/vouchers also CLEARLY STATE that you cannot combine coupons so the people who are very pissed off should've taken the time to educate themselves first. I also like the ease of using the website- a ton of different layouts to choose from, great background options, stickers, etc. I travel/scrapbook a lot and I will 110% always use Picaboo!

I always use Picaboo for my photobooks and have for years. I've also had good luck with using them for Christmas cards. I love how customizable it is. I love being able to put as many pictures or text where ever I want.

I made photo books for my mom and siblings for Christmas and they were a HIT! The printing was very crisp and vivid -- and the web application was easy to use. I love the redesign of the app! I also printed my Christmas cards through Picaboo this year. There were tons of great designs to choose from.

I have been using Picaboo for months and can only say great things about them. Customer service top notch! I had expired groupons and they still helped me out and extended them and even after the extended time was over they honored what they promised. The quality of the books are great. I have recommended them to all friends and family. Just a wonderful company with great customer service. They truly stand by their word and are very prompt at taking care of your needs. I would give them a 10 out of 5 if that that was an option. :)

I have used Picaboo for every photo book I have made. I travelled extensively for a year, and created books for all of my trips. I did read the reviews about the images appearing dark in the final product, so I lightened the pictures before printing to avoid that problem. The lay flat books are expensive, but I love the one that I made. I love their unlimited pages deals, as I have created a couple of these for my more extensive trips. As for the shipping costs and product arrival dates that people have complained about, if you look on the website, the costs and dates of product arrival are clearly indicated, so even though it might stink to pay for those costs (which aren't unreasonable), you can order or not with full information. Picaboo is easy to use, the options for page layout are as simple or as complicated as you wish for them to be, and the uploading of images takes a reasonable length of time (never hours!). My feeling is that the angry, dissatisfied customers have been enraged enough to write reviews, but happy customers that will continue to order fabulous Picaboo products have just neglected to post their stories of satisfaction.

I just received books that I ordered only a week ago and they are beautiful!
Just wanted everyone to know that though there are many complaints from
People out there... I had a great experience and can't wait to hand my books out to family and friends!

HCF

I have used Picaboo for several years to produce calendars for my parents and my in-laws for Christmas. Additionally, I had produced a photobook of our wedding. I have been happy with all these purchases.

I was worried this Christmas (2014), as I saw many negative reviews about the quality decreasing over past years. The calendars that arrived were wonderful, as always. Very happy with the continued quality. In fact, my mother commented on a couple of the images that were old slides we've had converted... that they looked better and brighter than they ever have printed anywhere else. As well, I ordered the calendars on the last day that they guaranteed Christmas delivery and was pleasantly surprised that they arrived with at least a week to spare.

I can't really comment on customer service as I haven't had to deal with any unfortunate issues.

Something new I did learn this year. Though... if you have a Groupon/deal/etc and the expiry date passes, you do still have the purchase amount as credit, but you can't combine it with any other discount offers that might be happening. It seems you must use it for regular priced product. I'm not necessarily thrilled with that, but a)it's my own fault that I couldn't finish a project in the 6 months before expiry and b) there's enough special offers and sales out there that next time, I'll finish a project first and then wait for the deal to print it with. It seems to be an issue with the fact that that you can only use 1 code per order, so after you use your gift certificate code, you can't put in the code for the deal/sale pricing

Found this site while looking to see if anyone had written a review of the canvas prints they offer, but was surprised to see all the negative reviews here on their photo books.

I have made 3 different photo books, one for my wedding, honeymoon, and my son's first year. For the last one I even splurged for a Madison book (their really expensive option).

We have been really happy with the quality of the books.
I enjoyed the software here over some of the other sites that I gave up on. It is frustrating how long it takes photos to upload, but once they are loaded there are a lot of options that I didn't find on other sites.

I did not require much help customer service wise until my most recent order. A single photo was in two places on the same page instead of what I had thought it should have been based upon my layout. The company replaced my book for free

I am not tech savvy, but I love creating calendars and books from my digital photographs. Picaboo, although expensive, allowed me SO MUCH flexibility in my calendar creation AND I could actually follow the prompts. When I received my calendar the spiral binding was damaged. I called and a very nice woman answered. I received another copy of the calendar within the week. I LOVE PICABOO! Also, this is the first time I have ever submitted a review anywhere.

Okay- I meant to do this a while ago. But I forgot and I promised I would. Picaboo was great to me. I decided that I wanted to make a photo book in order to propose to my now fiancé last August and I put in the order too late. I called Picaboo and they promised they would do anything they could to make sure that the book arrived on time for my proposal date. The book was rushed and arrived early! My soon to be wife loves the book and has it prominently displayed. The binding is great, the photos came out very well and the website was very easy to use! I realize upon looking here that there are a lot of negative reviews. But that was not at all my experience. If anyone from Picaboo is reading this... Thank you! You really helped me make an excellent memory that can be passed down :)

I loved everything about the process. It was extemely user friendly and intuitive. Yes, it takes a while to upload the photos and there is a limit to the number you can upload for the entire book (200) but I just set it to upload and went and did something else for an hour and a half. Came back and the tools to customize the book was a dream. Every option I hunted for I found. And the books came in less than a week. I would DEFINITELY order from them again. Amazing.

I read a lot of reviews and worried a little when I decided to use them to build my photobook - but I wanted access to all the "shared" materials for my Disney book. The tool to build the books is online now and I found it easy to use. You could select to hide pictures you've already used or it automatically put a checkmark on pictures you'd used. It let me know when my pictures were too low resolution and it was easy to upload a large number of photos.
The book shipped within days of ordering - NYE was during the wait period. The book was delivered within 3 days and was well packaged.
I have no complaints about the quality of the product. I had some pictures that were grainy and fuzzy - which was my fault for using a phone instead of a camera. I would order from them again - and the buy one get one free was a good deal.

I found this website from a freebie site. You can create photo books and calendars from your own photos. I was very impressed with the ease of navigation of the site. I made a calander and only had to pay shipping, but their normal everyday prices were reasonable, I thought. My calender came back within a week and it was beautiful. It was made out of heavy paper and the quality was just great. I will be doing business with this company again.