I use now their products for some months and until now I am very satisfied. I like their multi-langauge options a lot and their scripts have a good price. The support is very fast, in most cases you get an answer in 15-30 min. They offer adjustments for a good but sometimes also a little too high price in our point of view. We made some changes, some by ourself and some with extern developers. (For example: We want to update the Responsive file manager which is integrated in the Simple CMS editor, which is an open source component with a commercial licence. Php Jabbers offer was 120$ for this, the developer who developed the responsive file manager (http://www.responsivefilemanager.com) updated it for us for 80€)

We always try to modify their scripts by ourselves, but if we once do not get the desired result, we always know that they will do it for us.

I also have to say that the support of phpJabbers also helped us solving a problem which we produced when we changed their scripts. So I only can recommend them.

My business depends on my clients and how happy they are with the service they receive. I always welcome constructive feedback but compliments are a very rare thing to receive. That is why whenever I receive a great service I take the time to write a positive review where possible.

My experience with Stivasoft is one such interaction that I thought deserved a positive review. My clients look to me for their website needs and sometimes I need to seek the third party scripts to deliver those requirements. Delivering a first-class service to my clients is something that I pride myself on and so any third party company I enlist the help of need to deliver an equally sterling service.
I have a number of criteria that the external party must satisfy and price is obviously a factor. However I used to expect that a low price would also lead to a poor after-sales service. This belief does indeed manifest itself in certain circumstances but in the case of Stivasoft it couldn't be further from the truth.
My initial request was for Stivasoft to help me implement an online room reservation system for a client of mine. Their prices were more than competitive. Needless to say I was slightly dubious about how good they would be but decided to employ their services nonetheless.
The installation process went smoothly and using their instructions I was able to do most of the work myself. This was a very positive factor in itself, as it meant that I would be in a better position to support my client going forward. I must admit that I rolled my eyes when the system didn't work exactly as I expected after its implementation but Stivasoft technical support was superb.
Now, when I say the system didn't work, I mean that my client was unable to upload images of the rooms afterwards. I immediately turned to Stivasoft's technical support team and was expecting to be in for a long wait to get the issue resolved. In fact, quite the opposite was true. The issue was resolved very quickly The problem was with the file permissions and when they changed them everything was perfect - the pictures uploaded successfully.

I cannot emphasise how SEAMLESS the service from Stivasoft has been and I would not hesitate to RECOMMEND them to other people!

Andy,
AnDesign

I have worked with the jabbers extensively over the past few years, and my review is mixed. I am a website designer but I don't script everything. The jabbers produce incredibly cheap basic software packages that probably do 70% of what you want but they always lack some aspect for which they invite you to get them to customize the product for you at a cost. This can be a small price $50 or much higher $600. I have found that their communication is good, they always get back to you, but they take a whole day to make a reply. This may not sound much but when you ask a question one day, and they then reply the next day with "what do you mean?" and you reply to clarify etc this very slow conversation can go on literally for months before you get a change made in the script. When they make a change in the script they "NEVER" test it, they let you test it and when it has a problem (and it always does have a problem) you enter into this slow daily comment conversation explaining what the problem is (which always seems to take about 5 days) then they work on the script, say it has been checked, but when you test it there is a different problem. This can go on for weeks until it works properly. Which by the time you have just about torn your hair out starts to work. So the jabbers are great if you have a small budget and lots of time and patience. Seriously, if you lack patience then don't work with them. They will drive you mad. Also they cannot work on more than one problem at a time, so when you get your modified script and it has 5 faults in it, I have learned if I want to remain sane (and this may not be the case as i have worked with them for years now) to just tackle one problem at a time until it is sorted. Its just chaos dealing with more than one issue at a time.
I have now had many bespoke changes to scripts and when they work it is great, quite often I have found this to be the way to get the perfect script that does just what I wanted, but I pay for it in more than $'s. I am sure they are knocking years off my life in frustration. If I could change just 1 single thing about the Jabbers that would make them fantastic? If only they thoroughly tested the script before they pass it over to you. I'm afraid this NEVER happens and you become the test dummy, and more often than not that's exactly how I feel "dummy".
At the moment they are working on 2 scripts for me, one has cost $300 the other just over $400, at home to get this script made You would add a zero to the end of those figures, so they are cheap, but when I count up the time spent in testing their code and conversing with them sometimes I wish I had paid the extra cost. BUT and this is where the nub is:- I'm a skinflint, I am always seduced by their low cost and think "this time it will be different" I even have a conversation at the beginning - are you sure you will check the script thoroughly before you pass it over to me? - I always get the same reply "we always thoroughly test our script before you get it" and I think, here we go again, take the calm pills and lets go for it. A few months later I will be a quivering wreck thinking "why did I believe them?" I knew they would be exactly the same, very polite but very very incredibly very frustrating.

This company is a complete waste of web space never do business with this company if you care about yourself and your client and you don't want to waste time, money or get headaches. I had to fix errors in their script that they made up excuses about. Paid them to fix other errors in other scripts and they fixed it improperly every time so I had to move on to another company.

If you are okay with wasting money then do business with them but take my advice don't let them fool you. They are some of the worst programmers I've come in contact with. I wish I had listen to the many horror reviews out their it would save me a lot of money.

I had other problems similar to the page this guy wrote: http://www.truth-or-consequences.com/badder_business_bureau/stivasoft/stivasoft_sucks.html

In my opinion they are a scam they sell you a broken script and then charge you to fix it. In all my reviews I've never had to give a 1 star rating I always try to see the best in a company but I can't see myself giving them a 2 star rating. I wish their was a half star rating or a no star rating that would better suit this company.

On their site they claim to be a huge company but in fact they are not a huge company they are a small fry in a big basket. After this experience I've decided since I already have most of the knowledge necessary to write php or JavaScript applications I will start up my own software store and sell legitimate scripts.