• PhotoBooks.Pro

PhotoBooks.Pro

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Overview

PhotoBooks.Pro has a rating of 4.42 stars from 212 reviews, indicating that most customers are generally satisfied with their purchases. PhotoBooks.Pro ranks 14th among Photo Other sites.

What reviewers want you to know

Positive highlights

  • We rarely have a problem but if we do it is resolved swiftly by customer service.

Critical highlights

No critical highlights yet

How would you rate PhotoBooks.Pro?
Top Positive Review

“I can't really tell the difference between your quality...”

Brian B.
5/21/20

I can't really tell the difference between your quality types. I'm assuming more expensive is better, but I don't know. Not sure how you would fix that. I didn't look hard for descriptions. The upload process has not been improved over the past year. The same problems persist. E.g. every time I upload a new version of the project I have to re-define all of the default values. E.g. use first page as cover, etc.

Top Critical Review

“I received the books, both have some minor printing...”

Michelle N.
12/19/16

I received the books, both have some minor printing issues - but one has major problems with the binding (it's poor manufacturing - there were loose pages / pages coming out at delivery) and it's darker than the other one. There's a major difference between the two books. I tried contacting the company on-line but haven't heard back yet. I'm hoping I can have it re-printed. Michelle Nyland *******@gmail.com *******693

Reviews (212)

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customer service (19)
Thumbnail of user tamirg2
2 reviews
0 helpful votes
March 13th, 2019

I have ordered two books 5 days apart from this company.
They BOTH arrived 20 days later at the same day. When I contacted them they won't let you talk to a person everything is done via text and very NOT PERSONAL.
I will never do business with them again. VERY SLOW AND BAD SERVICE!

Tip for consumers:
MANY OTHER BETTER BOOKS CPMPANY THAT WILL ACTUALLY TALK TO YOU OUT THERE!!

Products used:
BOOK

Service
Value
Shipping
Returns
Quality
Thumbnail of user jws6
JW S.
1 review
0 helpful votes
March 15th, 2018
Verified purchase

I have made many photobooks with different programs of several companies. But Aperture, the old program stil working on iMac, is in my opinion still the most professional and flexible program to make photobooks. Photobooks.pro prints the Aperture pdf-book with very good quality. Shipping time to The Netherlands took online two weeks.

Thumbnail of user maybellinew
Maybelline W.
1 review
0 helpful votes
May 18th, 2016
Verified purchase

Your well qualified rep Connie, was so very patient with me. It was my first time at your site since I can no longer print my books through Aperture. It was a little difficult at first but Connie eased my frustrations. Also will my CC code on the back of my card remain viewable on your site? Thank you

Thumbnail of user oneidal1
Oneida L.
1 review
0 helpful votes
December 10th, 2017
Verified purchase

Great! The calendar arrived early. The quality of the pages and photos is excellent. Very pleased with my family calendar. Thanks!

Thumbnail of user ronalda41
Ronald A.
0 reviews
0 helpful votes
November 18th, 2016
Verified purchase

The web page was not clear, but the assistance I received from the chat room cleared up the confusion. The process of ordering the book was easy.

Thumbnail of user michaelb825
Michael B.
1 review
0 helpful votes
August 14th, 2016
Verified purchase

Everything from ordering to delivery was fairly easy. However, when I received my book glue was visible where they had bound the book. To the credit of the staff, they asked me to send photos of the binding and agreed it was a production error. They immediately replaced my book. As far as the price - for the book it was relatively competitive but delivery was excessive, almost double to cost of the book.

Thumbnail of user amandap176
Amanda P.
1 review
0 helpful votes
July 13th, 2016
Verified purchase

I like the book I ordered. I had a few letters cut off on some pages due to making the book in another program and I thought I had adjusted them but I guess not good enough.

Thumbnail of user kathyd97
Kathy D.
1 review
0 helpful votes
October 20th, 2016
Verified purchase

Inaccurate pricing on website. Had already spent several hours setting project up to your specifications. Not cool.

Thumbnail of user kellyr158
Kelly R.
1 review
0 helpful votes
October 10th, 2014
Verified purchase

not enough information on website to make decision on what product to order. live chat is very helpful

Thumbnail of user christinel126
Christine L.
1 review
0 helpful votes
March 16th, 2015
Verified purchase

The site is easy to use, and very user friendly. I did not feel rushed to make my project. The colors on the final print were considerably darker than the source files. This is something I had expected when converting CMYK files to RGB, but even with making those adjustments, the colors still came out darker. This could be corrected with proofing, but I simply didn't have the time to wait for a proof. The pages inside are a great quality paper. There was no issue with image bleed through or interference when viewing double sided pages. Overall, I am really happy with the product and the ordering process.

Thumbnail of user mikeh456
Mike H.
1 review
0 helpful votes
March 6th, 2015
Verified purchase

Had trouble. Site not very user friendly for us old folks. Took me two days to figure out how to order what size book. But once I got the feel of it, went pretty smooth.

Thumbnail of user shannonp64
Shannon P.
1 review
0 helpful votes
August 7th, 2014
Verified purchase

The book options were different each time I tried to order. I edited my PDF to match the 11x14 hardcover specs but when I went back to order the 11x14 hard cover option was gone.

Thumbnail of user bobb319
Bob B.
1 review
0 helpful votes
March 14th, 2016
Verified purchase

Color match of photo printing is inferior. Huge variations in cover color from order to order. Simply not professional grade.

Thumbnail of user alistairs4
Alistair S.
1 review
0 helpful votes
April 9th, 2016
Verified purchase

Great service - prompt answers to my queries and the book arrived very quickly after confirmation all was good.

Thumbnail of user rich10
Ric H.
1 review
0 helpful votes
December 31st, 2017
Verified purchase

This is first encounter with PhotoBooksPro. A test to see how it looks. Plan to order additional if satisfactory.

Thumbnail of user danielf147
Daniel F.
1 review
0 helpful votes
May 16th, 2016
Verified purchase

Without French or German language traduction
It's my first experience, I try and I see...
Expeditions rates are very expensive

Thumbnail of user nnekas1
Nneka S.
1 review
0 helpful votes
September 25th, 2015
Verified purchase

Website is slow. Thumbnails don't show. Uploading photos is not intuitive once you've created a project. Adding photos to page is not intuitive.

Thumbnail of user shannonj40
Shannon J.
1 review
0 helpful votes
November 13th, 2015
Verified purchase

I think the previews for the book are misleading and I am worried about how my book will turn out. The crop guides appear to be HUGE and should not be cutting off what they appear to be cutting off. I hope that it doesn't print this way, as there is PLENTY of space for cuts around the 6x9 page design.

Thumbnail of user valeried43
Valerie d.
1 review
0 helpful votes
October 8th, 2015
Verified purchase

Your customer service was great and your website made it easy to put the book together. I wish you had photo samples on yur website of different covbers and paper.

Thumbnail of user mattc149
Matt C.
1 review
0 helpful votes
May 5th, 2017
Verified purchase

Really like the product and the pricing. I teach a High School photo class and have had a bunch of my kids order from here because of the products and I will continue to next year as well. I don't like the painfully limited ability to design the pages and layout pictures. But that was easily remedied by doing all the layouts in Photoshop and uploading the complete pages.

Thumbnail of user monter8
Monte R.
1 review
0 helpful votes
July 27th, 2018
Verified purchase

Great as always - I had an error with this particular order but was extremely satisfied with how customer service handled my issues. I made corrections and reordered my book.
I would highly recommend Photobook.pro

Thumbnail of user jorjannea
Jorjanne A.
1 review
0 helpful votes
October 5th, 2018
Verified purchase

The help I received from your chat expert MJ O'Neill was awesome!! She totally saved the day!! Thank you so much!!

Thumbnail of user richarda349
Richard A.
1 review
0 helpful votes
October 1st, 2018
Verified purchase

Expensive shipping.
I'll see how the book turns out.

Turned out nicely. Good service, if I'm not in a hurry

Thumbnail of user ther22
The R.
1 review
0 helpful votes
September 3rd, 2020
Verified purchase

I used photoboos.pro to make some photobooks out of pdf files exported out of my online photo journals. They sent me a quick reminder about shipment regarding my comment, and replied my inquiry in a timely manner as well. Great customer service! Thank u!

Thumbnail of user karens1827
Karen S.
1 review
0 helpful votes
September 3rd, 2020
Verified purchase

This comment is before the book is delivered but it's a good site. Looking forward to seeing the results.

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