DO NOT PURCHASE FROM PHONEBOT

Deceptive practises, terrible service, incompetent.

Here is my experience with PHONEBOT

PHONEBOT sold me 3 Homepods without OEM plugs or similar making them unusable.

These plugs are included as standard by Apple. PHONEBOT do not indicate that they will not be provided.

PHONEBOT takes days to reply to aftersales support requests.

When contacted they insinuated this not including the required plugs was an oversight rather than standard practise. I find this hard to believe, all three Homepods were missing plugs.

They offer replacement plugs to be shipped from their 'supplier'. Their 'supplier' is eBay drop shipping generic Chinese parts that takes weeks to turn up.

When delivered they delivered 2 short USB C cables rather than the 3 USB C wall plugs.

After contacting them regarding this latest issue they have not responded.

It is January 2nd 2025, my initial order November 29th 2024.

My recourse at this point is to contact my credit card company, contact any regulatory agency that my penalise PHONEBOT and to leave warnings to other potential customers.

My opinion is, DO NOT PURCHASE ANYTHING FROM PHONEBOT EVER.

UPDATE:
Phonebot have made several contacts however significantly this was ONLY after I began escalation and public complaints.

My initial order was 29-11-24, I am writing this on January 7th, 2025, with NO RESOLUTION.

It is 12 days and counting since their last failed attempt to deliver the missing parts and there is still NO RESOLUTION.

Despite Phonebot's claim this issue was an 'oversight', the fact that they do not have the missing OEM parts in stock and have consistently insisted on replacing them with generic Chinese parts from their 'supplier' Ebay proves they are dishonest, never had any intention of delivering a complete product in the first place.

My recommendation would be to just spend the money and buy from Apple or another supplier. If I ordered from Apple the 3 x Homepod mini's would have arrived complete the next day and I wouldn't have spent more than a month dealing an incompetent and dishonest company.