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Overview

Pharma-depot has a rating of 1 star from 8 reviews, indicating that most customers are generally dissatisfied with their purchases.

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Top Critical Review

“Pharma-depot reaction to my first review”

Bantval B.
5/12/20

I wrote a review yesterday in which I gave my order # and their tracking # and that parcel to nowhere. To-day I went up on the site and find both my order and tracking # have disappeared. Someone checks your site Regularly and purges order information. They did not respond to my 2 e-mails to 2 different e-mail addresses. Anyone who has bad experience with this company first file a complaint with USPS, Paypal and then file a review on Sitejabber as the company promptly erases shipment and order information from the site.

Reviews (8)

Rating

Timeframe

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Thumbnail of user bantvalb
1 review
2 helpful votes
May 12th, 2020

I wrote a review yesterday in which I gave my order # and their tracking # and that parcel to nowhere. To-day
I went up on the site and find both my order and tracking # have disappeared. Someone checks your site
Regularly and purges order information. They did not respond to my 2 e-mails to 2 different e-mail addresses.
Anyone who has bad experience with this company first file a complaint with USPS, Paypal and then file a review on
Sitejabber as the company promptly erases shipment and order information from the site.

Thumbnail of user donnam1263
1 review
0 helpful votes
June 1st, 2020

Ordered April 28, Atill no supplies and ripped off for the special delivery. Tracking # goes no where and have no idea how it is shipped. I am going after PAYPAL now as they have to know this is a scam.

Thumbnail of user billm1013
1 review
0 helpful votes
June 1st, 2020

I bought and paid for a number of masks on 4-24-20. So far i have gotten nothing from this phoney Chinese company. I guess it will never end from over there. Paypal just blew a bunch a smoke at me about fixing this.
We are 38 days and i have nothing from either of these groups.

Thumbnail of user monicaw172
3 reviews
14 helpful votes
June 9th, 2020

I previous had review that they did not send out product and I could not contact the. I opened up a dispute with my bank and I don't if this had anything to do with it, I finally received my mask over 2 month later. Still their customer service sucks.

Thumbnail of user robertd1519
1 review
0 helpful votes
June 15th, 2020

It's taking way to long for my order to arrive - they are over priced - I can not find a contact number for them now that I'm concerned about my order for mask and goggles..

Thumbnail of user nenettel
1 review
1 helpful vote
May 17th, 2020

Do not order from this company. I received my orders of K95 masks and there is no instructions in English. This company is a scam. So how am I supposed to know how to use it when there is no instructions in English. Then I checked that is made in China. So, I went into my account and there is a link that says "Contact Us" but you can't open it. Then, they have an email and when I sent them an email, I received an email three times that it couldn't be forwarded and my email tried to send it to them three times. There is no 800 number available. Then I clicked on the link on the Return Policy and it says not to return the items to the manufacturer but return the merchandise to an address in Shanghai, China! Then you have to pay for the shipping yourself! What a scam! When you return the merchandise to China with registered mail, it might become more expensive than the items you bought it! What a scam! Do not trust this company! When will China stop on fooling America? Stop it, China! Your wicked ways are going to be vindicated by our God Almighty, in Jesus' Name!

Thumbnail of user richardg1096
2 reviews
0 helpful votes
June 8th, 2020

Be careful of the shipping cost at check out.$288 to ship less than 1/4 lb. through the post office. That is a rip.

Thumbnail of user shelbys89
2 reviews
0 helpful votes
May 22nd, 2020

I ordered 2 face mask from them and I got a small package with 4 filters. I tried to contact them but their email was too full was the reply I got back from mailer-daemon. I contacted pay pal and the canceled my claim saying they checked my tracking number and was delivered. I told them it was the wrong item received but they wouldn't listen. I recommend no one should ever buy from them or use pay pal again. This was their response.

PayPal case PP-D-*******
Yahoo
/
Drafts

*******@paypal.com
Your case(s) has been denied Hello, S. S. We are denying your case(s) We received the case(s) you filed on May 16,2020 We have reviewed this transaction(s) and are denying your case(s). This decision was made because we received shipment tracking from the merchant confirming that the merchandise was delivered. We're sorry for any problems you may have experienced with the transaction(s). Transaction details Case IDPP-D-******* Transaction amount$36.65 USD Dispute amount$36.65 USD Transaction ID1C5
Thu, May 21 at 1:33 AM

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