• Petsmart

2018 CUSTOMER CHOICE AWARD

Petsmart

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Overview

Petsmart has a rating of 3.13 stars from 661 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Petsmart most frequently mention dog food, great place, and wide variety. Petsmart ranks 15th among Pet Supply sites.

  • Service
    75
  • Value
    66
  • Shipping
    33
  • Returns
    34
  • Quality
    56
Positive reviews (last 12 months): 9.5%
Positive
2
Neutral
0
Negative
19
42
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What reviewers want you to know

Positive highlights

Critical highlights

  • I called customer service and can only say I am extremely disappointed with that call.
How would you rate Petsmart?
Top Positive Review

“Petsmart is a one-stop shop for all my pet care needs.”

Nat G.
3/29/24

Petsmart is a one-stop shop for all my pet care needs. The store offers a wide range of products, from food and toys to grooming supplies and veterinary services. I appreciate the knowledgeable staff who are always willing to offer advice and assistance. The grooming salon is convenient for keeping my pets looking their best, and the loyalty program offers additional savings and perks

Top Critical Review

“Expired FOOD! Watch out”

Liz C.
2/14/24

Used Petsmart auto ship for dog food. Just received 2 bags where I noticed the best used by date was April 2023! It's February 2024. That is disgusting so will never purchase from Petsmart as a company who can sell you something all most a year past fresh date. Stay away from Petsmart they are poisoning our pups!

Reviews (661)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (47)
Thumbnail of user carissas5
7 reviews
33 helpful votes
December 27th, 2017

I will only buy toys and products for my dog at petsmart. I refuse to purchase them anywhere else. The prices are a little steep but we'll worth it.

Thumbnail of user ellenb68
3 reviews
0 helpful votes
November 28th, 2017

Friendly sales people and helpful with my many questions have the product i want on the shelves store hours are good

Thumbnail of user paolac10
4 reviews
7 helpful votes
October 25th, 2017

I bought 6 fishes 3 years ago, 5 of them are still alive and huge! I never have to worry for diseases, I just bought a bigger aquarium because of the size of my fishes and I was worry to add more fishes, concern of diseases etc. it was no problem at all! Its been 2 months since! Prior I had aquiarium and when I bought one fish at a different store, all of my othe little fishes died even the algae eater!

Thumbnail of user barbrae6
1 review
0 helpful votes
June 17th, 2022

We took our dog to the Abrego store in Green Valley today for a bath and grinding of her nails. The staff were excellent! They took such good care of her and the best bath and grinding we have ever had done! Our dog is our family member, so we were there early to pick her up. So we got to look through the window as the took excellent care of her! At almost 16 years of age, she looked so young and super healthy with how well they bathed her and brushed her! We will be taking her back for grooming again!

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Thumbnail of user gingerm21
3 reviews
0 helpful votes
November 18th, 2017

Only go there for our per supplies and parakeets. Fish and frogs... great staff. Love the return policy as well

Thumbnail of user juliay5
4 reviews
1 helpful vote
March 28th, 2017

My favorite store to get my cat food from. I especially love the Dr. Bronner's greenie snacks which are so healthy!

Thumbnail of user debj13
4 reviews
18 helpful votes
December 26th, 2017

Good stock, prices are ok, very helpful staff. Stores are usually clean, some days they have a pretty bad odor, depends on the day.

Thumbnail of user maryb495
2 reviews
0 helpful votes
December 11th, 2017

Have been bringing my dog here to be groomed for about 5 years. They offer a veteran and also a senior discount, both being 10 percent off and can be used together, making grooming much more affordable. Thanks Petsmart

Thumbnail of user karenm402
4 reviews
1 helpful vote
October 27th, 2017

Not only do they have everything under one roof, the amount of money they donate to shelters in incredible. I groom my dog there and love the results.

Thumbnail of user marlynb2
1 review
0 helpful votes
November 22nd, 2018

Great treats, my german shepherd Wilson always gets super excited when a new bag of Blue Wilderness dog food comes in. Not the cheapest option, but Wilson deserves it and I'm very sure he loves it!

Thumbnail of user shawnh64
3 reviews
7 helpful votes
December 30th, 2017

At www.keystonepuppies.com we frequently help customers to safely ship their puppies through the airlines. I have found that Pet Smart's Great Choice kennels are not only affordable but are hands down the best constructed kennels I have used for the the safety of puppies being air shipped. They are very affordable and also offer free shipping.

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Thumbnail of user gloriad421
1 review
0 helpful votes
June 20th, 2022

This is Lily, my female German shepherd, she started going to Michelle's training class when she was just a little pup. We ended up signing up for private sessions because she started showing signs of being anxious, over protective, and stress. One hour with Michelle made a big difference in improving her reaction and attitude towards her surroundings. Michelle will make sure the dog is very comfortable in their environment and often gave breaks if Lily showed signs of distress. Lily doesn't bark at people or attempt to lunge towards them anymore. Michelle also recommended a easy walk leash for Lily. It made a big difference during her day to day walks as she no longer pulls and stands by my side. I strongly recommend Michelle to anyone as she is wonderful, patient, and knows what's best for the dog's mental growth. Continue what you're doing and keep up the great work. Thank you for helping Lily.

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Thumbnail of user trinitys6
2 reviews
1 helpful vote
October 23rd, 2017

I go to Petsmart for my chinchillas, birds, dogs and rats! Chew toys are awesome, they have bones that arent made of rawhide which is GREAT. So many things to offer. I go and volunteer at the signal butte and baseline location. Highly recommend it

Thumbnail of user nancyb198
15 reviews
10 helpful votes
April 17th, 2017

Petsmart always has a great selection. The website is easy to navigate and very helpful. While I like to shop in person, this is great for research.

Thumbnail of user chrisv50
18 reviews
23 helpful votes
March 9th, 2017

Really like ordering from these people, I've picked up item at store, and also had items delivered, all packaged well, and shipped in a timely matter.

Thumbnail of user marcieh35
1 review
0 helpful votes
January 10th, 2023

Jessie, in the Boynton Beach, FL location is a fabulous trainer. He has a lot of experience and is very knowledgeable. He makes the class fun and memorable! He's always available for help between classes. I recommend him highly!

Thumbnail of user jwc1
2 reviews
0 helpful votes
February 1st, 2017

Have had our rescue dog in training for 4 sessions now. AWESOME trainer and course. Have had dogs for my entire life (55 yrs) and this is the first time I have done a training class of any kind. I thought I knew it all - boy was i wrong. Such a amazing difference - wish I had done this decades ago. Thanks Terrah & Petsmart for such an eye opener!

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Value
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Thumbnail of user kiml115
4 reviews
14 helpful votes
January 25th, 2017

Our local PetSmart (Seabrook, NH) has some of the best customer service ever. They are always available to help us find items, carry heavy things to the car, and even give coupons out. A great place to shop for pet items in a friendly environment.

Thumbnail of user heathers169
3 reviews
0 helpful votes
July 14th, 2017

I have been a customer at our local Petsmart since they opened and I absolutely love the place. They carry the high quality foods that I like to feed my pets and if they are ever out, they will hold it for me when it comes in until I can get back to the store. They also have adoptions from our local Humane Society at the store regularly. That I love! If you have not been to PetSmart yet, you are missing out! :)

Thumbnail of user kimberlyu643
2 reviews
0 helpful votes
April 7th, 2023

Emily at Albertville al pet smart is Amazing our dog can't wait until she sees Emily then when in salon she loves on Emily and Emily loves on her the whole store is great we visit every month

Tip for consumers:
The whole store is friendly never had bad visit in 4years

Products used:
We buy treats and toys in Petsmart but mainly go in for Takoda to see Emily

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Thumbnail of user teresad760
1 review
0 helpful votes
December 19th, 2022

We took our Australian labradoodle Dexter Lee to Becky in winston-salem nc to be groomed and she did such an amazing job.

Thumbnail of user angelap166
4 reviews
0 helpful votes
September 29th, 2021

My cat Lola LOVES the temptation treats so much. When she gets stuck under the bed it's what motivates her to get out! I even made a YouTube video for her "Miss Lola stuck under the bed" by AngelaZ:-)

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Value
Thumbnail of user jenns264
7 reviews
3 helpful votes
August 30th, 2021

I like shopping at PETSMART. Their stores are always organized and clean. They have a wonderful selection of pet accessories and necessities. We purchased our pet bunny there 6 years ago. He is still healthy and doing great. The staff is knowledgeable about the store and has always been able to answer my questions. I was very bummed when the one in our town shut down they were my go to pet store.

Products used:
Dog food, dog carrier and toys , cat food and litter, rabbit food , rabbit feeders and food, fish , fish tank

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Value
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Thumbnail of user ll502
1 review
0 helpful votes
November 21st, 2021

Customer svc lady went above and beyond to find special dog food. This food by royal canin is in short supply. But petsmart help find the food for my mother's pet. I love how they groom my mother dog and they groom my cats too. I will not go anywhere else.

Products used:
Grooming and pet food

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Thumbnail of user jennifero323
1 review
9 helpful votes
May 7th, 2020

PetSmart employees have made my day. Needing to make an exchange because I was shipped the wrong product, I walked into a PetSmart store in Richmond, VA. Talking with management about what happened, the first thing I noticed was how nice and well established the manager was. He helped me with the return and helped me find what I needed as well as giving me a 20% discount on the new order. Thank you PetSmart

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About the business

Get the best pet supplies online and in store! PetSmart offers quality products and accessories for a healthier, happier pet. Buy any bag of food at PetSmart and we donate a meal to shelter pets!

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