• Petsmart

2018 CUSTOMER CHOICE AWARD

Petsmart

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Overview

Petsmart has a rating of 3.13 stars from 661 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Petsmart most frequently mention dog food, great place, and wide variety. Petsmart ranks 15th among Pet Supply sites.

  • Service
    75
  • Value
    66
  • Shipping
    33
  • Returns
    34
  • Quality
    56
Positive reviews (last 12 months): 9.5%
Positive
2
Neutral
0
Negative
19
42
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What reviewers want you to know

Positive highlights

Critical highlights

  • I called customer service and can only say I am extremely disappointed with that call.
How would you rate Petsmart?
Top Positive Review

“Petsmart is a one-stop shop for all my pet care needs.”

Nat G.
3/29/24

Petsmart is a one-stop shop for all my pet care needs. The store offers a wide range of products, from food and toys to grooming supplies and veterinary services. I appreciate the knowledgeable staff who are always willing to offer advice and assistance. The grooming salon is convenient for keeping my pets looking their best, and the loyalty program offers additional savings and perks

Top Critical Review

“Expired FOOD! Watch out”

Liz C.
2/14/24

Used Petsmart auto ship for dog food. Just received 2 bags where I noticed the best used by date was April 2023! It's February 2024. That is disgusting so will never purchase from Petsmart as a company who can sell you something all most a year past fresh date. Stay away from Petsmart they are poisoning our pups!

Reviews (661)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (47)
Thumbnail of user natgaspardwoiu
15 reviews
0 helpful votes
March 29th, 2024

Petsmart is a one-stop shop for all my pet care needs. The store offers a wide range of products, from food and toys to grooming supplies and veterinary services. I appreciate the knowledgeable staff who are always willing to offer advice and assistance. The grooming salon is convenient for keeping my pets looking their best, and the loyalty program offers additional savings and perks

Thumbnail of user pattib42
3 reviews
1 helpful vote
January 8th, 2018

PetSmart is one of the only places that sells the dog food i buy, unfortunately the website is always having issues so you cannot take advantage of any of the online only sales.

Thumbnail of user lukaku8269872
8 reviews
0 helpful votes
April 13th, 2024

The staff at Petsmart is always friendly and ready to help you select products or answer any questions about your pets. I like that here you can find everything you need for your pet - food, toys, clothes, accessories and much more.
Petsmart also offers grooming services, veterinary services, and dog training programs. This is very convenient, as you can get everything your pet needs in one place.
Overall, I am very pleased with my shopping experience at Petsmart and would recommend this store to any pet owner.

Service
Value
Shipping
Returns
Quality
Thumbnail of user catherinem60
5 reviews
5 helpful votes
January 4th, 2017

Very great place to bring your pet, great service and well caring people. They every shot here and anything personal for your pets food, and beds collasr chains thanks allot petsmart am glad u take care of my 2 doggies

Thumbnail of user robertb561
2 reviews
0 helpful votes
January 12th, 2018

What you need for your pet they have or can get for you. So shop for your friend today, Don't forget to check out their clearance section.

Thumbnail of user sharons143
3 reviews
4 helpful votes
June 17th, 2016

Very helpful employees. Big selection of over all products..., thank you... I also like that my dog can come in store and socialize with other dogs.

Thumbnail of user stephanyt
21 reviews
18 helpful votes
September 17th, 2016

PetSmart is a lovely place to go shopping for your pet, however, sometimes, there are employees who are rude or don't want to help you out. This happened to me a couple times when I just wanted to ask a question about their services. However, after choosing a different location, everything flowed a lot more smoothly and the prices were great

Thumbnail of user leight44
6 reviews
4 helpful votes
August 20th, 2020

Large selection of merchandise & pet food. Prices can be a bit high at times, but they run specials often.

Thumbnail of user monan5
2 reviews
12 helpful votes
January 7th, 2017

The stores are always clean, shelves stocked, help is available if you need it. I really am not crazy about people being able to bring their pets in, not all owners are responsible, training their dogs to behave. Especially owners of small yappy dogs, just because you can pick them up and carry them, put them in the cart, doesn't mean they shouldn't be trained. And all too often they aren't.

Thumbnail of user lissaf
4 reviews
3 helpful votes
March 12th, 2017

Little pricey but overall a good store. Staff is hard to get to help you as they always seem understaffed

Thumbnail of user theodored15
6 reviews
2 helpful votes
November 13th, 2016

Petsmart its great animal store, i bring my dog here for his check ups, i named him vincent hes a german sheperd mixed witha golden retriever. Hes atleast 2years old i had him since he was only 2 months old. It was given to me by close friend who died a year ago, hes missed allot he was a great friend which i have known since hgih school days. They recieve tom here well and gets the best check ups of all time i cant complain, i buy all his foods here and his house materials.

Thumbnail of user venessaf
5 reviews
0 helpful votes
December 14th, 2017

My dog has everything from pet smart. Theyre prices are affordable and the quality is good. Rex destroys toys anyways

Thumbnail of user garryh18
2 reviews
0 helpful votes
January 18th, 2021

Petsmart is a best option for your pet. I am very thankful to them. They provide excellent services

Thumbnail of user debbiet217
Debbie T.
3 reviews
2 helpful votes
June 23rd, 2019

Took my Tommy friend at Doggie day camp and it was hilarious. The event is really a great day in a great environment to unlock the love from pets. I enjoyed it

Thumbnail of user sherryr35
2 reviews
0 helpful votes
August 12th, 2017

This site helped me a lot about dog health and training process and they gave details about pet foods. Very good service!

Thumbnail of user judym108
10 reviews
5 helpful votes
April 5th, 2017

I love that PetsMart has started the Buy a Bag Donate a meal Charity! I think they should include cases of Cat/Dog Wet food to the Charity Fund. Just my opinion

Thumbnail of user poppieg
11 reviews
26 helpful votes
October 23rd, 2017

I love petsmart. The stores are very clean and you can get your dog trained. I recently got a puppy and I needed some pet food and him to be trained. I got him trained and got a good quality service.

Thumbnail of user sarahn101
3 reviews
3 helpful votes
November 23rd, 2017

They have great customer service and are very friendly. They are a little pricey but good at what they do.

Thumbnail of user johnd875
2 reviews
3 helpful votes
October 19th, 2017

My daughter loves coming here and feed all the animals, staff are great and wonderful.
Great experience over all

Thumbnail of user martys17
41 reviews
125 helpful votes
August 11th, 2015

Yep, my Golden loves this place... all those great smells and stuff. Plus, he doesn't have to wait in the car.
Between me and you, I'm not too sure that this conclusion will hold up to scrutiny... I get the same reaction at any store that he can go into. Hmmm, makes you wonder...
Nonetheless, every pet supply (dog) that you could ever need/want for your pooch. Check it out!

Thumbnail of user richards375
5 reviews
2 helpful votes
November 3rd, 2017

Very clean and visually appealing. Products are reasonably priced. I would definitely recommend them to my friends.

Thumbnail of user louises66
2 reviews
17 helpful votes
November 9th, 2017

Friendly staff. Know a lot about dogs. Limited knowledge and items for bird owners. Excellent corporate customer support.: 0(

Thumbnail of user bettsd1
7 reviews
22 helpful votes
November 19th, 2017

Typically the best deals on pet food. Website is good but mobile isnt as easy to use on my iPad as I would like it to be. Other than that it is perfect.

Thumbnail of user laurak349
18 reviews
25 helpful votes
September 11th, 2020

I have not had too many issues with PetSmart.com or in person at the store. I did order $56 worth of retriever rawhide chews and 1/2 of them were rotten so I had to throw them out. Other than that they are fine. They have curbside pickup for products you order on line which is nice. Just call from your phone and they bring it out. Everyone I have had contact with in store has been very friendly and super helpful. They are even nice to my obnoxious as heck dog. (Training is next). The only other complaint I had was I did try to cancel an order one time within 4 minutes of placing it and the recording on the number you call said to email them, I emailed them and they didn't cancel the order. 3 days later they said they couldn't do that. That was a little irritating but still it is a 4 star place. Lily (the obnoxious dog) gets groomed there and I have been very happy with that too. Last con, the dog food prices aren't special. Better prices on Chewy.com and they ship to your door. But all in all I would recommend PetSmart to anyone looking for pet supplies.

Thumbnail of user clarar37
Clara R.
514 reviews
610 helpful votes
September 26th, 2018

I love their help for finding my pets the best of food and even flea medicine...ive bought a beta fish three years ago and hes still swimming around lol there fish last a long time

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About the business

Get the best pet supplies online and in store! PetSmart offers quality products and accessories for a healthier, happier pet. Buy any bag of food at PetSmart and we donate a meal to shelter pets!

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