• Pet Shed

Pet Shed

Overview

Pet Shed has a rating of 3.37 stars from 51 reviews, indicating that most customers are generally satisfied with their purchases. Pet Shed ranks 15th among Pet Meds sites.

  • Service
    12
  • Value
    10
  • Shipping
    10
  • Quality
    11

This company does not typically respond to reviews

Positive reviews (last 12 months): 100%
Positive
2
Neutral
0
Negative
0

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Today is the 11th day, and I emailed their customer service, including the order number.
  • (should have been a red flag) Ordered again using credit card that I only occasionally use.
How would you rate Pet Shed?
Top Positive Review

“Been Loving Pet Shed for 5 Years”

Casey K.
5/28/23

We have been using them for years! Love the products and service! I only had 1 issue with shipping during Covid, but they made it right immediately!

Top Critical Review

“They just lost me”

Paul J.
1/2/23

I have been getting my Revolution Plus for cats from Pet Shed for more than 10 years. They make me use pay pal to pay. For some reason, Pay Pal decided my cards are not good enough. I can use them anyplace else. But you can't pay Pet Shed directly. I liked them, because they had the best prices. But now I have to pay more for the same product, simply because Pet Shed does not accept direct payment.

Reviews (51)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (8) credit card (4)
Thumbnail of user emr5
1 review
1 helpful vote
September 18th, 2019

Did they move to China? I've personally never had a problem with them. I've been using for many years. And I usually get it in about a week. Which is better than China shipping.

Thumbnail of user carrend
Carren D. – Pet Shed Rep

Hi Em,

Pet Shed is an Australian based company and ships from Singapore for optimal logistic purposes only. Shipping is via U.S. Postal Service, and our delivery time frame is 4 to 10 business days after being dispatched (excluding weekends and holidays).

We hope this information helps. For more information, please visit our helpdesk: https://helpdesk.petshed.com/support/home

Kind Regards,
Pet Shed Team

Thumbnail of user jennyj57
5 reviews
4 helpful votes
August 25th, 2017

I have 3 dogs and we had a tick problem... Other places were charging so much for tick medication... I would go broke before I could treat them all... I was so happy to find out about this site... Yes it took a while for it to ship(from Hong Kong) but it was worth it... I just know I have to order way before medication runs out... would definitely recommend to anyone who needs flea/tick meds. Dogs are now tick free btw...

Thumbnail of user carrend
Carren D. – Pet Shed Rep

Hi Jenny,

Thank you so much for your wonderful review. We are glad that you are able to save. It is really our goal to give you an option to save so you can provide more for your pets.

Just a clarification though, Pet Shed is operated by an Australian based company. All our products ship from our facility in Singapore for Optimal Logistic purposes only.

Our merchant provider, Worldpay is a UK based company and processes over 30 million transactions a day. Worldpay processes our transactions via a merchant account in Hong Kong before the funds are settled to us here in Australia. This is why you are seeing Hong Kong appear on your statement.

Thanks again. Have a good one!

Kind Regards,
Pet Shed Team

Thumbnail of user christas4
1 review
3 helpful votes
September 18th, 2017

I bought generic cat dewormer for a killer deal, because they were about to expire in a few months. I gave pill to my two cats, and could tell the next day they were worm free. They did not have a big belly anymore, which may mean a cat has round worms. They did not have any side effects from the medicine.

Thumbnail of user carrend
Carren D. – Pet Shed Rep

Hi Christa,

Thank you for your wonderful review. We are glad that we are able to help you save and get rid of your cats' worms! Have a good one!

Kind Regards,
Pet Shed Team

Thumbnail of user marleyj3
2 reviews
2 helpful votes
August 10th, 2015

I have been buying from petshed for the past 4 years! I love the company and the fast shipping

Thumbnail of user carrend
Carren D. – Pet Shed Rep

Hi Marley,

Thank you so much for your review! We are glad that you are happy with our service and much more elated to find a loyal customer like you. Have a good one!

Kind Regards,
Pet Shed Team

Thumbnail of user macyb3
4 reviews
2 helpful votes
April 3rd, 2015

I ordered nexgard from them and it works very well. You have to wait up almost 4 weeks for delivery.

Thumbnail of user carrend
Carren D. – Pet Shed Rep

Hi Macy,

Thank you so much for your review. We are glad that you are happy with our service although it is unusual that your package took that long to be received. Sadly, we do not have any control over the delays caused by the USPS. Have a good one!

Kind Regards,
Pet Shed Team

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

*FOR CUSTOMER SERVICE ISSUES PLEASE USE THE FOLLOWING OPTIONS* *24/7 - 365 - FREECALL Customer Service Call Center* 866-430-2823 *24/7 - 365 - Customer Service Support Ticket Service* http://help.petshed.com/?group=petshedgroup&departmentid=25&...

Company Representative

Thumbnail of user carrend
Carren D.
Typically does not respond to reviews

How do I know I can trust these reviews about Pet Shed?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Pet Shed?