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The online enrollment process was very easy and completely transparent. I also got my initial free quote delivered to my e-mail address as well. If you choose you can get everything sent to you in an e-mail so that cuts down on all the paperwork. With the 30 day money back guarantee, it looks like the best way to try them out. I did and feel comfortable with the idea my pet is now covered by PetPremium for those big ugly bills.
I have been paying pet insurance with Pet Premium for 4 years now. First the first time ever I really needed to use it as my dog was diagnosed with Mast Cell Tumors. He had surgery, I submitted bill and for the line item for the removal, $954, I was only reimbursed $278!!!! $135 per tumor?! They told me the rate the cost by the area I live in, appealing won't help, and talking to supervisor won't help. I am stunned!!! For all the money I pay and for removing cancerous tumors, they failed me! Completely disgusted.
This is my first experience with pet insurance. I've checked many sites and I am ,hopefully, pleased with yours.
Just getting to this web site through the portal was long. Had to type my name my dogs name multiple times. Just get your own web site and things would be easier. Price is OK.
Don't know about the product or services yet. I have not used them. Believe me I will let you know either way. Thx
I am thankful for the lack of age bias and no judgement for not selecting a wellness plan. The enrollment process is straightforward and fast. I hope I don't have to use the insurance, but I take comfort in knowing I can get care for my cats when they need it!
It could be a little cheaper and all Wellness levels should cover dental cleaning at least once a year. Having clean teeth has a lot to do with having a healthy dog.
Can I get a copy of our plan? And also can I get our account. And I would like to change the wellness plan.
Easy to navigate the website. Choices were clear and easy to make. Good review on Consumer Reports.
I am slightly confused about the policy. I don't think I have got it yet. I better call them today. Also I can't really say how I rate the experience. I haven't received any products or services yet. As far as signing up for the insurance it was fine but I don't know when the policy is coming or if it came and I didn't see it if it came by email. Oh well. It will sort itself out.
I enjoy the wellness plan options that you have available. That is really why I went with this pet insurance over some others.
Easy to complete and a lot of comprehensive information on their website. This is a great company if you see that they are really trying to help you make the best decisions for your pet. I am a new dog owner and after using petpremiums website I felt confident and informed enough to get a dog and buy the insurance with them.
Good website. More explanation about term of policy and detail is needed. For example the coverage of the wellness program is per year? It is not clear.
It took 3 attempts to get a quote. The quotes just kept clocking with no response. The third try finally worked.
I would feel better about the price if it included wellness exams but I cannot afford the extra premium
petpremium.com was an easy website to navigate and very user friendly. It was an overall great experience.
"Continuing Care" coverage in the contract was not mentioned through the application process. I think this is a significant omission.
The policy is a great fit for my Ginger overall. What is a great is the option for different levels of reimbursement.
The lady that handled my information was excellent. I think her name was Angela. I would like for her to receive commission for this sale because she provided excellent customer service ad patience with me.
Other companies had higher prices and some had the same price. I particularly liked that petpremium followed up with me personally because sometimes you want to talk to a real person!
Petpremium's quote was better than the rest. I really like that Petpremium was able to offer my older cat an illness policy.
I like that PetPremium didn't have a bunch of hidden fees like other companies have. I especially like the one time per year deductible.
Looked at many plans and other companies. Petpremium.com has the best rates/coverage for what we need
Good customer service. Loved all the information and pictures on the website especially the picture of the really cute dog and cat on the homepage.
Alot of other companies dont cover medications, I like that PetPremium could cover everything related to the incident.
I feel like I got good coverage for a great price and I was properly educated on the policy details by the sales agent before purchasing on the phone.
Buyer beware! Policy has a clause which allows them to only pay what they claim is customary charges. These charges are not transparent so instead of a 90% policy you really get a 60% of coverage.This allows them to pay very little of the actual claim. Stay Away! $1488 claim they only paid $574. JUNK
I have been paying pet insurance with Pet Premium for 4 years now. First the first time ever I really needed to use it as my dog was diagnosed with Mast Cell Tumors. He had surgery, I submitted bill and for the line item for the removal, $954, I was only reimbursed $278!!!! $135 per tumor?! They told me the rate the cost by the area I live in, appealing won't help, and talking to supervisor won't help. I am stunned!!! For all the money I pay and for removing cancerous tumors, they failed me! Completely disgusted.