PetMountain has a rating of 2.9 stars from 49 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about PetMountain most frequently mention customer service problems. PetMountain ranks 46th among Pet Supply sites.
This company responds to reviews on average within 4 hours
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I wanted to be sure to write a review for this company as I was a little leery ordering from them. I usually order from Petco or chewy and wanted to give these guys a try, but was a little bit worried based on a few reviews I read. I do want to recommend them. Their prices were better than anywhere else and the shipping was quick from West Coast to East Coast. Was very satisfied, and would order again.
Bought Some antibiotics for my koi. Their offices are only 120 miles from me. It took 5 days to get to me. If you have sick pets I would definitely go somewhere else. Your shipment will take too long to get to you. They only ship ground. Took six days Pathetic!
I wanted to be sure to write a review for this company as I was a little leery ordering from them. I usually order from Petco or chewy and wanted to give these guys a try, but was a little bit worried based on a few reviews I read. I do want to recommend them. Their prices were better than anywhere else and the shipping was quick from West Coast to East Coast. Was very satisfied, and would order again.
Products used:
Cat treats, dog treats, fish meds
I recently stumbled upon petmountain.com while looking to buy more pork chomps for my dog (she loves them but we are trying to stay away from stores right now due to the corona virus). Her chomps were only $16 on this site, instead of the usual $25-$30 I usually pay at the pet store... which was awesome! After reading the reviews on this site, I was a bit worried about what the heck I was going to receive but everything arrived in perfect condition about a week later. I inspected everything and checked all the dates on the packages. Everything was great. I'm so happy I found pet mountain. I will be ordering from them again once my Trixie Mattel runs out of her treats!
I was hesitant to order from this site based on the reviews, but I've received three orders (and just made a fourth). Great prices, exactly what I expected, and fast (free) shipping. I really have no complaints with this company.
Products used:
filters for fish tanks; aquarium lid parts
Last year I wrote a review that was very critical of Petmountain. I was very upset because I had not received my complete order. Petmountain did send me the rest of my order. Since then, I have had no problems with any of my orders. I buy for my dogs and tortoises. I usually try to buy bulk when it is in stock. Petmountain has the best prices. They beat all the competition. Oh, btw, I just received an order. Thanks, folks. I know in my heart that one order was an aberration from the great customer experience I usually receive from Petmountain. Thanks, again and have a good day.
Tip for consumers:
Enjoy what you get for your pets. After all they are family!!!
Products used:
Tortoise food and snacks. Dog toys
I purchased a ZooMed Reptifresh screen cage through this company. When it arrived, one of the screens had a small hole. Received it on a Friday evening. So, I called them, first thing Monday morning. After reading so many negative reviews, I was a little worried. Well, not sure why so many bad reviews. I personally had a GREAT experience with them. They immediately sent me a return label and another cage. Im extremely happy with their customer service!
Great customer service & great prices!
Couldn't get the dog treats on Amazon any more. Found em for $5 less and free shipping. Jessica and Jules love em. Thank you
The best price I can find anywhere for my cat's food. Shipped quickly and order was accurate. I I plan to order again.
Products used:
Inaba cat food
My wife found PetMountain several years ago when shopping for some dog treats. Over the years our children have had a lizard, hamster and I recently installed a waterfall & pond in our backyard. To my surprise, PetMountain always had the best prices for our pets and my new pond. They ship fast and free and never had an issue. If this is your first time shopping with PetMountain we highly recommend signing up for their coupon emails to save even more money.
Tip for consumers:
Sign up for emails for coupons.
Products used:
Ding dog treats, CareFresh natural paper bedding, Pondmaster mag-drive pump, and UV sterilizer.
Best prices, giant selection, fast shipping and friendly customer service. We highly recommend shopping PetMountain.com. Never had a problem over 5 years.
I've seen so many bad reviews but my experience has been quite good, i ordered a T8 UVB light fixture from them and it came earlier than scheduled. I opened it up and it was working fine but when I went to turn it off the light started flickering and burst. I emailed them and they responded the next morning and are sending me a new one. On top of that their prices are almost half of Petco or pets-marts I highly recommend them to anybody
Thank you for your recent purchase and positive 5-star review. Our customers are always 100% protected from damage or defective items. We understand delivery can get a bit bumpy on its journey to your home. SImply let us know if you have any problems and we will take care of you with a replacement or a refund. We aim to please and look forward to serving you and your pets well into the future. Have a wonderful day!
We love shopping at PetMountain for our African Gray Willow and McCaw Bella. They have the best prices on Zupreem bird food and we always get free shipping and no sales tax. Thank you for 15 plus years of great service.
We had a hard time finding Hikari wheat-germ for the winter in our town. Went online and could not find it on Amazon so we searched online and found it was cheaper so we ordered a bag. It shipped the same day and arrived in 2 days. I was so happy I placed several orders since with no problems. Highly recommend you try PetMountain out!
We ordered $80 worth of dog treats and an aquarium filter and everything arrived sooner than expected. Petmountain had the best prices and we didn't have to pay tax like all this big box websites out there. We will definitely be back for more dog chews and fish food.
I've bought from Lush countless times, and I have never been disappointed in a single product! I love their bubble bars and bath bombs, but the massage bars they offer are also awesome and the scent lingers all day. I always try different bath lines and keep coming back to lush over and over.
I'm very satisfied with the products. Exceeded my expectation. Would let me colleague know about this company. 3 words - I love it!
I cant believe all the bad reviews so I am leaving this here. I order reptile supplies from them in bulk and they are amazing. I only had one problem, a cracked kritter keeper. They sent me a new one and even upgraded me to two day shipping. I contacted customer service through email and got a kind, professional reply within two days. They offer great prices, and even greater discounts! I will keep on shopping with them. Some shipments do arrive late, but thats the carriers fault. Im not going to take that out on them.
Tip for consumers:
See for yourself!! theyre better than theyre made out to be on here!
I have purchased from this company in the past, but not too much, because their prices are not always the lowest. But on their sales, sometimes they have a great price that cannot be beat.
This Co is the only one I Would do business with tried Pet Co online once WHAT A JOKE Orded a parrot stand that said it was in stock after a week when I tried to check in the status it was still processing but was all ready taken out of my checking account. It took me 4 days to get in touch with Pet Co.! When I did they told me it had to be manufactured REALLY! So I asked for a refund it took 2 weeks after 8 calls for them to refund my money. DO NOT ORDER FROM PET CO. PET MOUNTAIN IS MORE RELIABLE AND HONEST... KrisAnn
I needed a locking door for the dog house I'm building, and decided to use a replacement crate door. They were one of the very few places to even sell them, and the price was great. I wasn't too thrilled with the shipping prices, but I went with the cheapest option, thinking it would take forever to get here. I was pleasantly surprised later that day to receive an email indicating they had already shipped it, and it came within a few days! Very happy with the speed of shipping.
I have been shopping online over the weekend for a few different items and found PetMountain.com. I was able to find all the items I needed for my dog and reptiles at affordable prices. I added a few more dog treats to the order to get the Free Shipping at $75. I just received my order and the items are in perfect condition and I got my package before I expected it! 2 Thumbs WAY up!
I placed an order for aquarium supplies. I needed everything but the aquarium. I saved so much money here it is hard to believe! I also received free shipping since I spent a lot. I have received my order and am very happy with it. This was my first time using this site and I have had a great experience. I would recommend it!
Pet supplies at rock bottom prices up to 70% off + Free Shipping at $75.
Pet Supplies at Rock Bottom Prices since 2004.
Visit us 24/7 online - www.PetMountain.com
Toll-Free 1-888-373-8686
Your backorder for 12 cans of Zoo Med Box Turtle Food has shipped. FedEx Tracking #: 61292700702145886160 should be arriving soon! Thank you for shopping with us, we appreciate your business!