• PetFinder

PetFinder

Is this your business?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business
Is this your business?

Overview

PetFinder has a rating of 1.38 stars from 343 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about PetFinder most frequently mention good home, local shelters, and loving homes problems. PetFinder ranks 12th among Lost Pet sites.

  • Service
    71
  • Value
    51
  • Shipping
    21
  • Returns
    21
  • Quality
    43
Positive reviews (last 12 months): 11.4%
Positive
4
Neutral
0
Negative
31
25
See all photos

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • I've applied for several dogs that said AVAILABLE on Pet Finder with no response at all!
How would you rate PetFinder?
Top Positive Review

“Not their fault!”

Elvira Y.
11/26/23

PetFinder does serve a purpose. You need to understand that they are only the middle man between you and a shelter/rescue. I finally found a pet through them, but only was able to adopt once I send applications to the rescues direct. Even then my first attempt was horrible. Even MULTIPLE applications resulted zero responses. The pet is still available on the rescue site today. After over 2 weeks later we tried for another dog with another rescue, again thru PetFinder. I had a response within 24 hours. Vet check was already done, home visit took place a couple of days later, meet and greet the pet again after only a couple of days. We had the exact issue with a company called AdoptaPet. Some Rescues/Shelters are simply much better than others. Don't blame PetFinder.

Top Critical Review

“Hello? Is there anyone out there?”

Kathryn D.
2/23/24

I've applied for several dogs that said AVAILABLE on Pet Finder with no response at all! My husband and I own our home and have a nice big yard. We've owned pets for over 20 years and can easily get our Veterinary's recommendation. We are in our mid forties… not too old to own a dog so hopefully it's not that! We're also financially stable so it's not that. What is going on with pet finder? This website needs serious updating! I hope another site comes along for the benefit of all the pets that are looking for a good home!

Reviews (343)

Rating

Timeframe

Other

Reviews that mention popular keywords

pet finder (23)
Thumbnail of user kellyv386
2 reviews
0 helpful votes
April 30th, 2023

I adopted a young cat approximately seven months old from Petfinder in December of 2022 the process was easy. They did ask several questions to make sure the pet was going to a good home. I couldn't be happier! This is the sweetest,, most affectionate (sometimes mischievous) cat I have ever owned in my life. And I have had cats most of my 63 years of life. Thank you Petfinder, for pairing me with the perfect pet!

Service
Value
Quality
Thumbnail of user jessicac2485
1 review
1 helpful vote
February 27th, 2023

I love pet finders I was given the opportunity to adopt Tucker going three years loves him he is a cutie that bring joy.

Service
Value
Thumbnail of user jreneswayze
1 review
3 helpful votes
June 14th, 2023

I'm pleased with the finding of my cat on this website. I searched so long. It was easy enough and my new cat is my everything

Thumbnail of user sarahw1170
1 review
4 helpful votes
May 14th, 2021

I recently adopted two kittens from tiny kitty cat rescue on pet finder and it was an easy process, affordable and they are willing to work with you, so many lovely kittens it was hard to chose but I've found the perfect match and they are the cutest kittens so easy to contact through phone! Thank you for my furry babies

Tip for consumers:
Not sure how it works through the site but through phone it went great !!

Service
Value
Quality
Thumbnail of user royam3
1 review
10 helpful votes
April 11th, 2018

PetFinder's job is to show you what rescue organizations are in your area, and what animals those orgs have listed as available. THAT is their job. Not to get you the animal, or respond to your inquiries, or arrange your adoption, or anything else.
People coming on here and giving PetFinder negative marks for things that the adoption agencies are doing wrong are totally misplaced and confused. If you send an inquiry and get no response, that's on YOU to follow up with the ORGANIZATION not PetFinder. If you contact someone at a rescue and they're rude, that's the rescue's problem, not PetFinder's.
These negative reviewers don't seem to understand that they're getting mad at Facebook when their friend doesn't accept their request. It's not them, it's you.

Tip for consumers:
Enter your zip code, find out what organizations are near you, and then do the leg work to connect with them directly. If you actually want a pet, you have to do a little work. PetFinder simply shows you where to start.

Service
Value
Quality
Thumbnail of user stephenw1782
1 review
8 helpful votes
December 2nd, 2022

Since it appears that many people leaving reviews here are computer/internet illiterate, I thought I'd write a "review" to help these people.

Okay. So, you leave an inquiry about a pet that you really, really want and you're so excited because this one pet is absolutely perfect for you, but... You don't hear back. Well, that's very discouraging. The thing is, some shelters don't look at inquiries they receive through Petfinder. That's not their fault nor is it Petfinder's fault. You have to keep in mind that shelters receive numerous inquiries about the pets they have because animals are cute and adorable. You're not the only one who thinks Sasha would be the perfect fit for your family.

I see Petfinder as a way of looking at nearby shelters to see what they have before I go there in person just so I'm not wasting gas/time. Most shelters have their own websites that they include in the description of the pets they have listed on Petfinder. You can still send inquiries through Petfinder, but you can also go to the shelter's website and submit an application. You can absolutely still send an inquiry through Petfinder, but just make sure you also submit an application through a shelter's website (if they have one) so there's a higher chance your request/inquiry will be seen by someone.

Thumbnail of user joannen
76 reviews
293 helpful votes
August 17th, 2020

I see a lot of negative reviews for this site and I'm not sure the site itself is to blame. I looked at this site as being kind of a Craigslist for animals only safer for the animals. Petfinders posts pics and bios of pets for shelters throughout the U.S.A. If you had issues with trying to adopt an animal, I believe it is the shelters who are at fault in having outdated information as to whether or not a pet is still available. In searching for a dog for myself I spent over a year searching on Petfinder.com as well as a similar site and at local shelters in my area. Each shelter promoting adoptions on Petfinder has their own adoption process. Some seemed to be extremely lengthy. Also, so many people have been adopting pets since the pandemic began that going through all the applications takes awhile especially if the shelter is all voluntary. I just wanted to explain this so you don't become discouraged from adopting. I actually was able to adopt my dog from a profiled dog that I found on Petfinders and she is perfect for me and my circumstances. If you are in a hurry to adopt and don't want to take the time to apply, do a meet and greet in your home, and pay sometimes a nominal fee depending on your circumstances, you may instead want to visit your area shelters and find your new pet.

Thumbnail of user laurah114
9 reviews
6 helpful votes
March 1st, 2016

Great easy to use site to help connect people find their perfect pet. Love this site. Recommend it all the time.

Thumbnail of user dianar433
1 review
4 helpful votes
November 10th, 2020

At first I thought that I would never hear back but I stand corrected. I am pleased that this site brought me to a fantastic organization. Thank you!

Thumbnail of user pc68
11 reviews
17 helpful votes
March 14th, 2016

I found my girl Sophie on Petfinder. I would recommend it as the first place to go when looking for a companion animal. It has easy search options. Just key in your location, what type of creature you're looking for, breed, gender, age, size, optional questions are does your home have cats/dogs/children.
Then the site filters through and presents you with a photo album of animals who might fit the profile you've created. It's wise to record maybe four possibilities. Also remember that some shelters won't have an animal filed by name. Definitely have any case numbers as well.
I feel it's also good to have several options so you can make a better choice. You only know if a creature is a good fit for you by meeting them. Not just from an online description. An example, I was taken by a photo of a male dog at a local shelter. When I actually met him he was much larger than his picture suggested.
They also hadn't mentioned his tendency to hump humans. He was so wound up he ripped my jacket as I tried to snap on his leash. Sadly I had the warden take him back to his kennel. The story ended happy though... The pup in the next cage turned out to be a winner and has been with us for four years now.

Thumbnail of user lianar5
2 reviews
2 helpful votes
December 3rd, 2018

I would give High Springs animal unit a million stars if I could! I adopt dogs from different rescues across the state and stumbled upon this rescue... I was looking for another yorkie and I found this rescue on allpaws.com. I contacted them and they were very friendly abd knowledgeable, they answered all my questions. They allowed me to come to the shelter and check out all of the adorable pups available for adoption. I was given permission to take the dogs out of the kennels and play with them. I chose to adopt Cinderella the Shih Tzu because I heard her background story and it broke my heart. She's been through so much and I knew that she deserves to be loved and I could give her that. More than a month after adopting her, she's doing good and I fall more in love with her each and every day I have her! My other dog's adore her! She was shy at first but has warmed up well, Cinderella is sweet and well behaved. I wanted a Yorkie but she's the best thing that's happened to me all year! I couldn't be happier. I would highly recommend this shelter. It's a shame that allpaws no longer has a website and this shelter doesn't get enough attention but they should because they are awesome! Please adopt from this rescue, you won't be disappointed. I plan on adopting gabby next, she is s Yorkie.

Thumbnail of user margoa3
13 reviews
25 helpful votes
June 25th, 2016

Wanted a bull. Terrier rescue and found my baby on this site thru a girl registered on it who is a rescue person. The dog came fully vetted and I was able to go see her in her home etc etc.

I am sooo thankful

Thumbnail of user johannak
11 reviews
3 helpful votes
October 12th, 2015

We found our Rotti here and have had him for almost 8 years now! I totally recommend this site!

Thumbnail of user mariselas14
1 review
1 helpful vote
August 30th, 2021

My son find Mole at PetFinder, the process was so easy Mole came from Puerto Vallarta México to San José California, my family can be more Happy with this puppy! Thank you PetFinder for help this doggies to find the perfect family!

Thumbnail of user connieb52
4 reviews
0 helpful votes
November 23rd, 2015

Just love to browse Petfinder where you can find any type of pet you are looking for.

Thumbnail of user ceceliag30
1 review
2 helpful votes
August 30th, 2021

Petfinder does a great job of advertising thousands of animals up for adoption with daily updates of new pets or news of ones who may have been adopted from your favorites list. Most of what I read here in the reviews are complaints against individual animal shelters, not Petfinder. Let's try to vent our unhappiness in the right place.

Now that we're on to complaints about individual adoption agencies, I'd like to complain that in general, the folks running pet adoption agencies are extremely uppity, demand a ridiculous amount of highly personal information we have no idea what they do with and make judgements about people that may not be fair or appropriate. My biggest beef of all is the GHOSTING of people. After you religiously fill out their 5 page application, share more information than what is required to adopt a child and made a sworn affidavit that every thing you said was true, THEY DON'T EVEN BOTHER TO ACKNOWLEDGE YOUR APPLICATION, WRITE YOU BACK OR TELL YOU THE REASON YOU HAVE BEEN REJECTED. This is outrageously rude and no way to treat the people you want to adopt pets. I've had cats my whole life, but didn't get new cats when my two died of old age because we wanted to travel. I own my own home, have a steady income, great references and a nice veterinarian to put in a good word for me, but I am being ghosted over and over again and the only thing I can think of is that I am over 65. How do they know what physical condition I am in? I could outlive all of them. They could die of covid, get in a car wreck, overdose on something, or get cancer just like anyone else can. I walk at least 3 miles a day, do my own home improvements and volunteer at an arts organization in my area. It's outrageous they judge people without meeting them. I'm sure a lot of the younger folks are pros at writing what they want to hear and get pets they may not be responsible for in the long run. These volunteers may not have much education or have social emotional issues that make them want to play God over others. There are millions of homeless pets in this country. IF THEY WANT PEOPLE TO TAKE THESE ANIMALS, THEY PERHAPS COULD BE A BIT LESS RIGID WITH THEIR "RULES".

Thumbnail of user laurab284
1 review
4 helpful votes
September 21st, 2017

PetFinder was the instrument that matched me to my dream dog. My puppy came from Serendipity Kennels. Julie was very efficient. All details (health check, shots) were taken care of as was all proper paperwork. She went the extra mile, literally, to bridge the distance and help me get my new puppy in a safe and cost conscious way. I'm very pleased.

Thumbnail of user laurad36
1 review
5 helpful votes
August 13th, 2014

Most consumers will check the BBB or online reviews when they are purchasing something of value. I just recently purchased a dog from Sunset Acres Kennels in Butler, MO. I was so impressed with the owner, Elaine Craig. Her professionalism, knowledge, and her attention to detail is what makes her kennel stand out from the rest. My pet came home with a completed full color book filled with care instructions, medical records, building inspections, family tree history, photos and so much more. I was contacted immediately the next day to make sure the transition was a positive one for my pet. My pet has adapted beautifully in my home, not only with his socialization skills with my other animals but also with his acceptance of his kennel. He plays well with his toys and goes in his kennel when we leave. He is almost completely potty trained and he is only 12 weeks old.

Thumbnail of user sheriannej
1 review
2 helpful votes
August 3rd, 2016

''About two weeks ago I adopted a purebred Yorkshire terrier from ''Purebred rescue of FL through petfinder.com. I drove to Brooksville FL from Little rock, Arkansas to pick the dog up from their rescue. The staff is fantastic, they treat their clients with nothing but kindness. It is hard to find a legitimate rescue group these days so I am grateful I found them. My only complaint toward the rescue is their high fee's.

Tip for consumers:
''I would highly recommend ''Purebred rescue of FL'' to anyone looking to adopt a dog.

Service
Value
Returns
Quality
Thumbnail of user enriquea
2 reviews
4 helpful votes
Thumbnail of user toddl
80 reviews
360 helpful votes
November 2nd, 2010

Probably my number one recommendation for anyone looking for a new pet. There are so many pets in need of a home and people should at least look here first before they go to their local breeder or pet store.

Thumbnail of user alexr682
1 review
3 helpful votes
October 26th, 2020

I love looking at these pets and they have great service to but they have a sweet dog there named penny and she is a boxer mix with a german shepherd I think I have gone there 5 times just to say hi to her so if you are looking for an older dog that is sweet and clam look for Penny she has been there since she was a puppy and I have enough pets but I think she deserves a chance to so please look at Penny. In fact, I go on this site as much as I can just to find Penny and see if she has finally found a forever home. She won't be there forever so lets be there for her.

Thumbnail of user timk3
2 reviews
10 helpful votes
Thumbnail of user chrisl149
8 reviews
3 helpful votes
March 24th, 2016

Excellent

Thumbnail of user kelseym1
28 reviews
80 helpful votes
November 17th, 2011

No matter the breed, sex or age - this site seems to have them all! I have decided rather than purchase my next dog from a breeder, I will check out available animals on this site. You can search by age, sex, breed, species and location. This is a VERY well designed site. Sometimes it's a little heartbreaking to read the stories of the little critters looking for homes. Before you buy from a breeder, consider adopting from here!

Sitejabber for Business

Gain trust and grow your business with customer reviews.

About the business

Petfinder has helped more than 25 million pets find their families through adoption. Search our extensive list of dogs, cats and other pets available for adoption and rescue near you.

How do I know I can trust these reviews about PetFinder?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about PetFinder?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business