I have been shopping with Pet Circle for quite some time and whenever there has been a situation when their service did not meet my expectations, they have been more than willing to rectify the issue.
I have been meaning to leave a positive review for a while now and after an incredibly pleasant experience with them (my order was almost 3 weeks delayed), I decided to shine some positive light on an Australian owned business that is doing a great job in my opinion.
I also own an online retail business and if people behaved like responsible adults (if capable, I guess) and took the time to be aware of what they are agreeing to (yes, whenever you order from an online retailer, you are agreeing to their terms of use and that is a legal contract) they probably wouldn't writing incredibly negative reviews about a company that has done nothing but continue to improve their service over the years.
What I am saying is; TERMS AND CONDITIONS, the FAQ and INFORMATION PROVIDED AT CHECK OUT.

When you make yourself aware of this things, you are less likely to be in a situation that propels you to attack an Australian owned business online, that employs Australians, stocks Australian made products and helps to stimulate our economy.
The amount of people who whinge about being "robbed of $1" is a bit pathetic, it's a dollar mate and it never leaves your account. It's also stated clearly in the FAQ on their website, if you bothered to read it.
And I don't think any person who has posted a 1 star review about the couriers has any idea how incredibly stressful it is for a retail business to put the most important stage of their service into the hands of another company, a company they have no control over, absolutely no say in how they operate and still, the retail business will be the ones who are responsible for every time they mess up.
I use a few different couriers for my business and I can tell you, they have all let me down at least twice. The only refunds I have ever had to give my customers was due to couriers failing to deliver on time.
If you are upset about the delivery time, please feel free to comment the name of a courier that is both reliable and cost effective. I would really love to know as I am yet to find one.

Bottom line is, if you have an issue, make sure you have read all the fine print, which, in this case, is actually all in a very large, easy to read font.
And don't contact them when you are angry. That is a person on the other end of the conversation, they have feelings and for all you know, they may have been yelled at by the last 10 people before you. You can either be a decent person and treat them with kindness and respect or you can be an angry jerk like the 10 before you.

Sorry for the long rant but when I asked the lovely young lady from pet circle that I spoke to on the phone earlier this week if it had been a rough day after she actually thanked me for being so nice, the poor girl sounded so defeated when she said "it's hard when people won't even allow you to help them because they are more focused on taking all their anger out on you than actually coming to a resolution"
I can guarantee you that if you approach this or any other business with a good attitude and make sure to educate yourself on the way they do business, you would never find yourself in a bad situation.

I ordered my products on Dec 26th - I understand there have been a few holidays between. So have recieved my one box order on the 4th Jan BUT 3 important prescription food boxes are missing and I am going away on holidays in two days. THIS HAS PUT MY CAT's HEALTH IN SERIOUS JEOPARDY!
I have spoken to customer service and supposedly replacements are being sent (with an ugly $15 scratcher) but that does very little to console me when I will be away for two weeks and there is no where local for me to buy these products!
I will have to drive 3 hours round trip prior to my much looked forward to holiday to get immediate replacements!
I have only just gone back to PETCIRCLE and had submitted for AUTO delivery but I will be cancelling that.
DISGUSTED! How do you mess up something as food critical to a pet's health!?

20th Jan UPDATE
Further to this drama I was sent several messages from Pet Circle asking if I'd recieved my order so they could cancel the reorder.
Due to the incompetance of Pet Circle it cost me an additional $280 to get hold of the required prescription diet food for my cats.
Instead of offering to make up for the mess, Pet Circle just cancelled the reorder that included a toy for my cats to make up for it.
There are been multiple emails back and forth and it seems Pet Circle have absolutely not clue what is going on within their own warehouse, no comittment to customers and no consideration for the trouble caused.
I had to find an extra three hours before taking off on holiday to go to Melbourne to get this food, but the three stores I went to were out of stock- I asked the cat accomodation if they could order food for my cats through their supplier... this incurred a vet bill to approve prescription for two cats and the food at double the price,.
Nothing short of a #%&t storm and no resolutuon offered.
I will be updating my reviews on all platforms to include this information.