• PetCareChoice

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Overview

PetCareChoice has a rating of 2.49 stars from 39 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about PetCareChoice most frequently mention customer service, and credit card problems. PetCareChoice ranks 105th among Pet Meds sites.

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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Once again, I did not get a shipment notification so a few days after I placed the order, I emailed them.
  • They customer service is rude and uninformed and argumentative.
How would you rate PetCareChoice?
Top Positive Review

“I had a very good experience with this merchant”

CourtneyAmanda S.
11/14/14

I had a very good experience with this merchant. I was not ordering Rx meds like many of the bad reviewers were. I ordered a 6-pack of large bags of Greenies Pill Pockets. PetCareChoice had THE best price I could find, the shipment came in a timely fashion with no problems. And as a bonus, they gave me a $10 credit to my account for referring them to a friend who needed Pill Pockets as well.

Top Critical Review

“They refused to ship my order without a prescription”

Michael S.
5/31/19

You don't get a prescription from the vet, just records of the visit and negative parasite test results are all that is needed. Additionally 1800petmeds and Chewy.com contact your vet for you. I faxed the veterinarian paperwork showing his results, with all the paperwork, emailed it, and had my vet call, but they refuse to ship without a prescription, which does not exist. Moreover, the reps are from the Philippines, claim to be from Canada, and say their products ship from Europe, yet the web site is listed to a Chicago owner with a disconnected phone number. Now I'm thinking I got scammed...

Reviews (39)

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Reviews that mention popular keywords

order (25) customer service (12)
Thumbnail of user carloss1
1 review
1 helpful vote
February 13th, 2011

Nothing beats friendly and helpful customer service, not to mention fast delivery and big savings! Great job guys!

Thumbnail of user juliec4
1 review
3 helpful votes
February 3rd, 2011

Personally, I've used PetCareChoice multiple times to buy kidney medicine for my cat without any of the mentioned problems. Sure, the transit times might be a tad longer than desired, but it still beats paying the inflated prices at the vet.

- Julie C.

Thumbnail of user ronalds2
1 review
3 helpful votes
February 9th, 2011

People of PetCareChoice has been truly helpful in every situation. They deliver on time and sends out E-mail notifications informing me that my order was already sent out. Excellent job!

Thumbnail of user ryanf2
1 review
3 helpful votes
June 5th, 2011

Despite the many bad reviews I've read about Petcarechoice, this website has maintain to be the best on my list in terms of pet medication, service and delivery, can never find anything I can complain about...

Thumbnail of user lucyw1
1 review
2 helpful votes
July 21st, 2011

I have been using Petcarechoice.com for a few years now. I love the site because I am a single mom who can't afford very much. But me and my kids love our dog Milo and don't want to let him get sick. We needed flea medication and we ordered the product with them. It took about 2 weeks to arrive but we were extremely happy with the results and their customer service reps. Called to inform us of the delivery! I suggest it to anyone - and I am really shocked at the negative reviews... everyone I know who uses it loves it!

Thumbnail of user eleanorb1
1 review
2 helpful votes
May 27th, 2011

I had a great experience with PetCareChoice.com! I have been using this site for years as well my family uses it too! This site was recommended by my vet who knew that i was looking for cheaper more affordable pet meds. PetCareChoice.com delivered my products on time, and correctly! I have no problems with them at all. I highly recommend them.

Thumbnail of user oscarg1
1 review
3 helpful votes
February 8th, 2011

Prompt service, friendly and knowledgeable, always someone to assist you when you call their toll free numbers.

Thumbnail of user andrewr12
1 review
2 helpful votes
August 14th, 2011

I am very satisfied with the service of petcarechoice.com. My orders are processed promptly and arrived in less time that I expected.

Thumbnail of user jadar
1 review
2 helpful votes
August 25th, 2011

Absolutely the most wonderful service, friendly and efficient crew, and the lowest price around for pet medication. Best prices for FrontLine for my dogs!

Thumbnail of user tonyas
1 review
1 helpful vote
February 14th, 2011

Pharmacy works fine for me. Generic medication doesn't bother me as long as it works. 2 thumbs for this company. Thank you for providing low prices but quality products.

Thumbnail of user amandap5
1 review
4 helpful votes
February 7th, 2011

I have used petcarechoice for along time now and had not experience problems like late orders and customer service are very helpful. I will still be ordering from petcarechoice!

Thumbnail of user geoginam
1 review
5 helpful votes

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About the business

Pet Drugs: Pet Care Choice is leading online pet medications pharmacy that strives to achieve quality service and dispenses superior product at affordable prices.

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