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Reading all the recent posts June-Aug of Pet360; I am asking if others just started with recent issues with pet products quality, delivery & customer service? I have been with 360 for over a year with scheduled food prescription maintenance. I noted today that it is now CHEWY.COM. Needed to call as auto ship didn't transfer to their software & Customer service (David) to arrange my multiple prescription feline foods. They will contact my vet for a new order and delivery arrive by Saturday. The service was fantastic & David very helpful & had patience to stroll along during process.
Don't bother wasting your time with this company! Placed 2 orders, 1 for wet food, one for dry. My vet sent a prescription and PET360 is too $#*!ed to apply the prescription to both orders. They cancelled my order saying they never got a prescription that they HAVE! They are a waste of time! Take your business elsewhere! PET360 has a lower mental capacity than a goldfish
There was no notice about Pet360 closing its doors and Chewy buying them out. I was wondering about my autoship today, and couldn't log it. I talked to a representative for Chewy and found out that Pet360 didn't give Chewy any of the auto ship information and didn't give its customers any notice. I had to make a new account, have them ask my vet about the dog food Rx, and pray my order arrives soon so I don't run out of my dog's food. There was a reason I set up an autoship account for my dog's food - I need it delivered every month. It is way too expensive to buy from the vet or a pet store. I wonder how many customers were caught off guard like me. Crossing my fingers that Chewy does a good job!
I got fast delivery, free really nice canvas tote bag FREE. I got really good prices on meds and flea stuff. I am hsppy and recommend.
Delivering pet happiness by conveniently shipping 500+ brands of pet food and stuff (for free!) while ensuring at-risk animals' lives are improved across the planet. 1-800-672-4399
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