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Reading all the recent posts June-Aug of Pet360; I am asking if others just started with recent issues with pet products quality, delivery & customer service? I have been with 360 for over a year with scheduled food prescription maintenance. I noted today that it is now CHEWY.COM. Needed to call as auto ship didn't transfer to their software & Customer service (David) to arrange my multiple prescription feline foods. They will contact my vet for a new order and delivery arrive by Saturday. The service was fantastic & David very helpful & had patience to stroll along during process.
Don't bother wasting your time with this company! Placed 2 orders, 1 for wet food, one for dry. My vet sent a prescription and PET360 is too $#*!ed to apply the prescription to both orders. They cancelled my order saying they never got a prescription that they HAVE! They are a waste of time! Take your business elsewhere! PET360 has a lower mental capacity than a goldfish
Reading all the recent posts June-Aug of Pet360; I am asking if others just started with recent issues with pet products quality, delivery & customer service? I have been with 360 for over a year with scheduled food prescription maintenance. I noted today that it is now CHEWY.COM. Needed to call as auto ship didn't transfer to their software & Customer service (David) to arrange my multiple prescription feline foods. They will contact my vet for a new order and delivery arrive by Saturday. The service was fantastic & David very helpful & had patience to stroll along during process.
Tip for consumers:
you must open an account with Chewy (new)if you were a 360 autoship. orders over $49.00 free shipping & DELIVERY 1-2 days. 24/7 customer service
Quick shipping and great products at reasonable prices! I will shop from them again! My dogs love their stuff.
They have my dog's medication at half what my vet was charging and they have auto ship. Like the service. It was difficult to purchase at first because it did not say you had to sign up first. I ended up calling to find that out. Would have been nice to know right away.
Knowledgeable nice site prices are ok delivery was quick and accurate
Delivering pet happiness by conveniently shipping 500+ brands of pet food and stuff (for free!) while ensuring at-risk animals' lives are improved across the planet. 1-800-672-4399
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