PesaPal

They were so good when signing up but when the received my payments, rather than credit my account, the stories started how they needed to do more vetting of my details, etc. Thank God by clients were able to dispute with visa about pesapal holding their funds and visa managed to recover the funds. Kampala, USCitizen

For the few times I've bought airtime using PesaPal it has been HELL. I always have to call their customer care line inorder for them to complete the transaction. Sometimes they don't even complete it and just eat my money! I'm NEVER using PesaPal again.

Month after month my subscription payments via Pesapal to JTL are not registered. Often my internet service gets disconnected for non-payment, when actually it is just that Pesapal haven't forwarded that payment and JTL have to chase them for it. I have encouraged JTL to stop using Pesapal.

Never trust these bastards! They hold your money forever and claim to reverse it which they never will, Poor customer service, I don't think if your boss knows all about your stupid work experience. You need a zero rating you morons! I'm opening a case very soon.

Pesapal is simply a primitive attempt at providing online payments. They have no idea of customer service and they are very defensive (which is usual when someone feels insecure in the service they are offering). They reversed 7 payments which our bank had approved because they claim our details didn't match up. But the bank had approved the payment! We then spent 6 hours on international calls trying to resolve it, and they are still saying it is our fault! Pesapal, if you want to compete in an international world, you are going to have to get a little more efficient and internationally minded than this.

Their verification method is confusing, they will let your clients pay you using their system.

The day you will decide to withdraw your money from the system, even the money that lasts in for longer, they will ask all of your clients to submit their bank statements, Identity copies, credit card and many things which your clients will never agree to submit their privacy data, then once clients disagree, payment will be reversed, and you will beg your clients to pay you again and your company will not look professional.

If you are looking for a Payment Gateway use Online Direct Pay I have been with them for 3years never facing any trouble with them or you can use Barclays bank it has a smart payment gateway I'm using it for a year never disappoint.

I just signed with them but their website is not accepting feedback messages. It reports error. "Sorry, an error occurred while processing your request. We are working to fix it as soon as we can" I feel scared doing business with them. If a small issue with website feedback can not be fixed, how about money issues. Reviews are so discouraging. Goodbye pesapal. Goodbye.

Wow a lot of Negative reviews. I will add my experience to it. I would give Pesa Pal a 0 star if I had that option. There website do not work at all when you call customer care they are always in self-defense mood never admitting their mistakes, never correcting their mistakes and making a customer looks like a fool for reporting a problem. I personally stopped calling after they made me look like i didn't know what I was doing after my payment to buy airtime using my visa card has failed more than 24 times though my card works perfectly with other website. Good luck Pesa Pal I wonder what type of business you are running. Good luck. Please don't reply by defending yourself it is helping no one you will do well by Just fixing your problems. Good luck.
Abel

Very quick in responding to my review as it is public just to try and clear their image. I still have issues that have not been addressed and no one has responded to e-mails despite them have been read. In my opinion you are loosing it by just keeping quiet.

I had the worst experience ever with this morons. They are arrogant, they don't even reply to emails. They have no policy or statement on there website about providing the necessary documents during registration, they only start asking you for that when you are about to make a withdrawal from your account. Intergration is also another big problem that you either have to be a techy or pay lots of money to an expert to do it for you. This doesn't help at all if they want to grow. They should learn from people like PayPal where you only need your email address and ur ready for business.the concept is a brilliant idea I must say but the people behind it must be very big morons who have no sense of entrepreneurship.

I HAPPEN TO PAY MONEY TO A WRONG ACCOUNT YESTERDAY AT AROUND 4:24am SO I IMMEDIATELY CALLED SAFARICOM WHICH WERE VERY HELPFUL AND GAVE ME A NUMBER TO CALL SINCE THEY SAID THEY WERE NOT ABLE TO REVERSE IT ON THEIR END. I CALLED AND SOMEONE BY THE NAME BETTY OF WHICH DIDNT WANT TELL ME WHAT HER NAME WAS AT FIRST, ANSWERED ON THE OTHER END. OMG THIS WPMAN WAS VERY RUDE.AT FIRST SHE WAS BUSY CHATTING ON SKYPE COZ I WAS FAMILIAR WITH THE POP SOUND OF MESSAGES COMING IN AND I KNEW IT WAS SKYPE.THE SOUND WAS SO LOUD ON MY EAR AND I KINDLY ASKED HER TO MURE THE SOUND SO I COULD ADDRESS HER REGARDING MY ISSUE TRUST U SHE DIDNT MUTE AND CONTINUE WITH THE CHAT. I WENT AHEAD TO ADDRESS HER BIT THENY CREDIT DIED.SO I TOPPED UP AND CALLED SINCE I HAD NOT GOT MY ISSUE RESOLVED. WHEM I CALLED ANOTHER LADY ANSWERED DIFFERENT NAME AND SHE I TOLD HER I HAD CALLED EARLY BUT IF IT WAS OK FOR HER TO HELP AS WELL SHE SAID SHE, WILL ASK THE PERSON I HAD TALKED TO EARLY I WONDERED WHY SHE, COUNDNT HELP ME. SHE CALLS BACK AND SAYS BETTY SAID SHE WAS NOT AVAILABLE. SINCE I ADDRESSED THEM ABOUT MY ISSUE YESTERDAY TILL JUST NOW I CALLED THEM. I CALLED THEM AGAIN JUST NOW GUESS WHAT FIRST THING INTO MY EAR WAS THAT SOUND OF MASSAGES POP SOUND SHE TOLD ME SHE TOLD ARROGANTLY I HAVENT RECEIVED ANY EMAIL FROM ZUKU OF WHI H I HAD PAID THE AMOUNT TO WHO WERE TO EMAIL THEM AND GIVE THEM GO AGEAD TO REVERSE THE CASH AS THE PTHER LADY HAD ASKED ME TO CALL. SINCE YESTERDAY UP TO NOW MY MONEY HASNT BEEN REVERSE D BACK. I WOULDNT ADVICE ANYONE TO USE THIS PEOPLE AT ALL. STAFF VERY DONT CARE AND ARROGANT NO CUSTOMER CARE IN TGEM AT ALL. WHY TAKE FOR EVER TO REVERSE MY MONEY BACK.