Personalization Mall

I had bought a cap for my husband for Father's day and he's worn it a few times but because he sweat it lost its colour, (we live in FL so yes it's hot) I washed it thinking I could wash it out but no, it's now a mess. I haven't contacted them because there's no way to. ‍

Have been doing business with personalized mall for years. I have never had a problem until this month. It has been a very disaster. I was extreme tired when I completely the information. I sent the final product to my daughter that's when she informed me of the error I made. I emailed them and I made another error and adding a name already had on the blanket. Nobody questioned me nor did they add the name on the blanket twice. They can assume I didn't want the name twice but no one decided to ask if I did or not because I would have known it was another mistake.

Years of dealing with them and over 20,000.00 spend with them. One indicent has cost them a customer. It probably doesn't matter because I am one little company.

Reading other reviews, I consider myself lucky I did not have to deal with the customer service. However, I am not less disappointed.
Personalized cell phone valet was meant to be a present for my son's birthday. Not only that it got stalled on export customs (presumably due to a word 'Cell') so it came almost a moth after being ordered, but the inscription piece was 3/4 peeled off when I just opened the parcel.
I did not expect this to be exclusive quality, but neither an expensive, worthless stuff.

Ordered personalized wrapping paper for a school graduation! The color of the school is royal blue. The color of the wrapping paper states it is royal blue! The color of the product in the drop down menu of colors looks royal blue but I received my item and it's a sea/aqua blue and the company would only give me a 50% off coupon! Please, be aware that what you see and what you get may not be the same!

Currently waiting for a retirement keepsake for my stepmother. I have called and emailed, item says it has shipped via email but FedEx doesn't have the package? I've seen multiple scenarios like this on the reviews... starting to worry it won't make it on time, even after paying for express shipping.

So disappointed that the personalization on my dog bandanna was so high that you can't see it when dog is wearing. Requested they locate it lower to no avail. The picture on website shows on a lab and is visible. The quality of work and material was fine which is why I gave them 2 stars.

I am a one time only customer. This place will try to pass off repaired and damaged products. I ordered 4 items and one was a mirrored glass jewelry box. It was supposed to be a Mother's Day gift for my daughter's godmother. The glass was cracked (or the backing off the glass piece so gave a broken/black look) and the box handle was soldered on crooked. The metal on the box was very dull & discolored and had almost some sort of film? On it that wouldn't come off. Customer service was 1st great and said it shouldn't have been shipped with the quality it was. They rushed me another one so I'd have it on time. When I received that one, I instantly noticed that a small section on the side of the box had been soldered. Of course there was the same discoloration on the metal, but the soldering bothered me most. I paid for a new item but received one that had been repaired/fixed and passed off to me. Customer service told me to send pictures again and that I'd get a call back Saturday to discuss options. The gift was supposed to be given the following day on Mother's Day. I didn't receive any call, only an email Monday stating that a refund was issued. No apology or explanation. Awful...

The product and shipping was good, the quality is terrible. The glasses are hand wash only and since they are gifts how would anyone know that? I wrote to the company and asked if they could start putting a little card or something in with the glasses that states they are hand wash only and they responded that they could not do that, the recipient would need to go on the website to learn that they are hand wash only. The glass I got for a coach was ruined after one wash and how would anyone know to check the website for care instructions of a glass? I have a big collection of pint glasses and that havelogos and writing and I have never had this issue before.

Placed an order 12/5 it was shipped 12/7. No updates since December 14th from the carrier and Christmas is a few days away. They even charged an up charge for shipping for the season. I placed another order the evening of 12/5 and while it took longer to actually ship than the 1-2 business day turnaround they claim, the recipient got their gift 3 days after it shipped. So I'm assuming my gift is lost out there somewhere with my children's faces on them. Not happy at all.
Update- thankfully I had emailed customer service the same day I wrote complaint. They responded back that the third party shipper has lost my package and they expedited another which arrived a day later-Christmas eve. I was so happy to have my gifts! However still not pleased with how photos of my kids are out there somewhere on multiple items along with my address. The person who responded on here was of no help, the original order DID NOT come before Christmas like he said it was still scheduled to do so. He said I didn't pay a shipping surcharge which it states it right on every order email during the holidays (I placed a few orders). Also said the 1-2 day turnaround was for processing only, which my things were processed made and shipped within 2 days like it said, just got lost somewhere. So not happy with customer service giving false information on here yet ended up very helpful on my email. Not sure I'll order again or not. Out of a lot of orders this was the only one that didn't make it.

I am very unhappy with personalized mall this year. I have been ordering from them for four years now, and this year I have so many things that haven't been delivered yet, when they say it will be here by Christmas so I'm so very Disappointed in them I probably will not be using them again.

I tried to order $62 gifts. The site offered me $5 off as a new customer (emailed me the code) and later said my order was eligible for free shipping. At check-out they added a $2.99 shipping surcharge, rejected my free shipping code, rejected my $% off code and offered me shipping $9 to get it in a month, $14 to get it in two months! It reminds me of record clubs - the prices just keeps getting higher and higher and higher.

I ordered my items on Nov 23 2017, and just received it on Dec 23 2017. It said it would be shipped UPS, but not that UPS delivers it to the post office and then it is shipped by slooooowwww boat. They emailed me that it was guaranteed to be received by Christmas, they were right, but I can't mail it out in time for Christmas. I will not order from them again.

My replacement did show up. The original item came about 3 weeks after the original delivery date. The item was what I expected.

FIVE MINUTES AFTER ORDERING I wanted to cancel my order only so I can change the picture and re order... Sorry they can't do that. That's just crazy, they don't have the power to press cancel on the damn machine

The ornament I ordered looks a little cheap... it was cheap I can live with that. But why does my ornament stink like fire/smoke? I had to throw away the pouch it came with... serious smoke smell... I MEAN STINK! Nobody else had this issue?

I ordered an Item and used a coupon, the $9.00 was removed from my total and I was to be charged $63.84, But then when the Purchase went through I was Charged $73.42 instead. The $63.84 was including shipping&handling and taxes, so I have no idea where the extra $9.58 came from. Kinda bogus if you ask me...

Placed 4 different orders on November 29 and 30th. All were shipped and delivered except 1. Email said it was shipped on the 3rd, but no update since then. Can't get ahold of anyone and have been trying for a week.

Ordered my item back on Nov. 18th and paid $7.49 for shipping, which is outrageous, but I really liked the personalized item and it wasn't too much so it justified the cost of shipping. Item shipped out on Nov. 23rd, which is 3 business days later, no problems as that is what was stated, but they used Pitney Bowes to ship my item. My item has been sitting at a distribution center for a week at a time and is still not here on Dec. 8th.

The reason for a two star review, poor shipping service. This was going to be a gift and it looks as if I am going to have to find something else. I don't even know what the quality is because it hasn't shown up yet, 14 BUSINESS days later after PAYING $7.49 for shipping.

This could have been on my front step within the next week if they had used, I don't know? USPS, FedEx or maybe UPS? I'd give them a pass if it were free shipping, but $7.49 to ship a $18 item is beyond me. Guess I'll keep waiting...

Ordered an item 14 days prior to Mother's Day. In fairness, there was a banner over the item that initially said it was not available for delivery before Mother's Day, however... There was another banner with a coupon code that said if I used the code I'd be guaranteed free shipping before Mother's Day. So, I decided to proceed with the order. After I entered the code, guess what? It said I was guaranteed to have it before Mother's Day! I went ahead with the order, and the confirmation message popped up again. Strangely, about an hour later someone actually called me on the phone and said they needed to verify my billing address (weird because it was ON THE ORDER). She casually asked me if I had noticed that the item was not eligible to be received prior to Mother's Day. I told her I didn't understand, because after entering the code it said otherwise. She said I probably didn't see all the disclaimers because I ordered it using my iPhone! Later I emailed and even sent a screen shot of the confirmation page I saw after ordering, but got the same response.

I told them to go ahead with the order... The little pendant I ordered was really sweet, and I'm hoping it will look as good as in the picture. I'll just get to have an awkward moment on Mother's Day when I get to tell her "your gift is on the way!"

Not thrilled. Ordered a magnet for the outside on a stake. My fault I ASSumed if you buy a magnet the stake would come with or how else would you use the item? Even if the stake came up as a separate item suggested that would spark your attention! Poor marketing and deceiving. I called customer service and they said that they are sold separate so you can change out the magnet (who does that) unless the magnet is not made to last?

This is the second time I've ordered from this company and both times they've made ridiculous mistakes.
I ordered an Easter basket for my granddaughter's first Easter and they printed the wrong name on it.
Recently, I ordered a garden flag and it was printed upside down!
The only reason I gave them two stars instead of one is because they gave me a full refund of the Easter basket and sent me a new one with the correct name on it, although it was past Easter. I was so very disappointed. Regarding the Christmas garden flag, they are expediting a new one, but did not refund my money. The lady I spoke to in customer service, Patti, was very accommodating and seemed sympathetic to my issue. Also, as mentioned in other reviews, their items are smaller than you think.

First of all, i want to give 1 star only, but i decided to give 1 more star for Jeff Chun who put efforts to solve the issues (however the issues still have not ended yet...).

Nov 29, Order number: *******.

I spent $67 to order some items from this company. I planned to used these items as Christmas gifts for my family members. They gave me delivery day "December 21". However, i used their tracking numbers to check and noticed that THE ITEMS NEVER MOVED! It stays there FOREVER! I called usps and they said they never recieved the package! I called the company customer support... NO words! I emailed them... NO RESPONSE! Yesterday was December 21; i went to this website and complained, then someone replied to my message. Thanks God!

Yesterday evening, i got an email (FROM JEFF CHUN) saying that he thinks my orders have been lost by carriers, so he entered the replacement for me. Then this morning i got NEW ORDER NUMBER: *******R and FeDex Tracking number. In JEFF CHUN's email, he promised that the package would arrive on time for Christmas!
I used the FedEx tracking number to check the status. It says "lable created; delivery day December 24 by 0800 pm." Well, i really hope the package gonna be here on december 24! But i doubt it since i called FedEx and FedEx says they havent recieved the package yet as of now! Its 0500 pm! (California time), December 21, and FedEx has NOT RECEIVED THE PACKAGE. HOW IS IT POSSIBLE THEY WOULD DELIVER TO ME ON DECEMBER 24? Please, check to see the package send to FedEx yet! Please...

I PLACED MY ORDER THROUGH MY PHONE CUZ THATS THE ONLY CHOICE I HAD AT THE TIME. I HAD PUT A HEART. PREVIEW OF THE ITEM SHOWED A HEART AND WHEN I RECEIVED IT IT CAME WITH A?. CALLED TO SEE IF I CAN GET IT REPLACED AND THEY TOLD ME I HAD TO PURCHASE ANOTHER ONE AT 1/2 PRICE. I PAID SO MUCH AND FOR THEM NOT TO CALL TO DOUBLE CHECK IF THAT IS WHAT I WANTED. I DONT RECOMMEND.