• PersonalCreations

PersonalCreations

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Overview

PersonalCreations has a rating of 1.5 stars from 130 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about PersonalCreations most frequently mention customer service, live chat, and delivery date problems. PersonalCreations ranks 154th among Personalized Gifts sites.

  • Service
    39
  • Value
    28
  • Shipping
    32
  • Returns
    16
  • Quality
    19
Positive reviews (last 12 months): 6.7%
Positive
1
Neutral
0
Negative
14
6
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What reviewers want you to know

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Critical highlights

  • I've inquired through their customer service and have gotten no reply.
How would you rate PersonalCreations?
Top Positive Review

“Great customer service”

Joyce H.
5/14/23

I have bought many items from Personal Creations and have never been disappointed. The quality is great and shipping very fast. I recently placed an order and accidentally checked the box for an old address, so I did not receive it. Entirely my fault. Personal Creations sent me out another one at no charge to me. That's customer service you don't find often.

Top Critical Review

“Package not received”

Trisha C.
11/25/23

I paid extra shipping to have my package here before Thanksgiving but it's now 2 days after Thanksgiving and it's still not here even though on both days I called they said it was getting delivered that day. I requested a refund for shipping but that still hasn't posted anything on my account. I am furious! This was supposed to be a Thanksgiving day surprise. Also both times I called they were cutting out throughout the call so I'm not sure what all they said. After this, I won't order from them again.

Reviews (130)

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Reviews that mention popular keywords

customer service (45)
Thumbnail of user michellem1577
1 review
1 helpful vote
June 14th, 2020

So I placed my order of 3 stones, for my mother in law and it told me everything would get here in about a month. The day came for it to be here and my package was not here and my account had been charged twice. I went to my email and saw that due to COVID packages were delayed (TOTALLY COOL!) I know everything in this world is pretty crazy right now. But I wasn't cool with the double charge, I called the customer service number and I was on hold for a long time, a little over an hour before I decided to hang up and call back. Personal creations had a high call volume because they had a glitch in my the system that charged a few people twice. They sincerely apologized and promised to have the money back in the accounts soon! At first I was a little upset but they handled it very professionally and even sent me an email apologizing. My package came a couple days late and my money went back into my account, and I was extremely pleased with the way my stones turned out for my MIL. I will definitely try out personal creations again!

Thumbnail of user brians956
1 review
3 helpful votes
November 20th, 2019

My wife and I bought over $200. Worth of items that we personalized. There were cards that we filled out for each different person that we were gifting. Each item was to be shipped to these people directly. A few days later we received a box with all of the items sent to us. they were wrapped in plastic and in good shape. Then we opened one of the packs and saw that it had the wrong card in it. Each item had a identical cards made out to one person. We complained and they took shipping off. As this turned into a major hassle for us, we voiced our concern with them again and let them know we would not return. They then took the unusual step of refunding the full amount of our order. Customer service saved them.

Thumbnail of user janicer13
3 reviews
7 helpful votes
April 8th, 2016

I think I could've gotten this cheaper on shutterfly looking back, but I got a really beautiful graduation gift for my niece from personal creations. Quality items and good customer service, just a bit pricey.

Thumbnail of user dexj3
7 reviews
19 helpful votes
January 28th, 2015

My wife ordered a personalized gift for our neighbors who were getting married. The quality was nice and it arrived on time. We found it to be on the expensive side for what we actually received.

Thumbnail of user samo12
1 review
2 helpful votes
July 29th, 2013

Personalized wedding presents for both the groom and bride are what we enjoy giving to friends. We usually buy them engraved at our mall but that store no longer exist and it is hard to find engraving services at any store anymore.

Thumbnail of user tracye1
67 reviews
175 helpful votes
December 3rd, 2013

Many different items that can be personalized -- wedding gifts, baby gifts, kid's gifts, grandparent ideas, home items, etc. Lots of stuff.

I have used this site for years and have been very happy with the quality of items. A recent wedding gift (wall plaque with bride name, groom name, & wedding date) arrived and I was happily surprised at how big it was and that it was glassed and framed! Bride loved it and asked where we had it made as she wanted to make one for her sister!

We have also made aprons with embroidery personalization, platters, and stuffed animal ornaments with names. Would recommend easily.

Look around for online coupons -- there is almost always a current one to be found somewhere!

Thumbnail of user daisyk
21 reviews
60 helpful votes
January 9th, 2012

I ordered a glass nameplate last month and I was very happy with it. It took about 2 weeks to receive it but i guess that's expected since it's personalized. Prices were fair.

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About the business

Offering you the most thoughtful, whimsical and fun personalized gifts for everyone. Visit us at www.personalcreations.com Contact info/links www.personalcreations.com www.twitter.com/pcgifts www.linkedin.com/company/personal-creations www.perso...

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