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PersonalCreations has a rating of 1.5 stars from 130 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about PersonalCreations most frequently mention customer service, live chat, and delivery date problems. PersonalCreations ranks 153rd among Personalized Gifts sites.
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I have bought many items from Personal Creations and have never been disappointed. The quality is great and shipping very fast. I recently placed an order and accidentally checked the box for an old address, so I did not receive it. Entirely my fault. Personal Creations sent me out another one at no charge to me. That's customer service you don't find often.
I paid extra shipping to have my package here before Thanksgiving but it's now 2 days after Thanksgiving and it's still not here even though on both days I called they said it was getting delivered that day. I requested a refund for shipping but that still hasn't posted anything on my account. I am furious! This was supposed to be a Thanksgiving day surprise. Also both times I called they were cutting out throughout the call so I'm not sure what all they said. After this, I won't order from them again.
I'm giving a three instead of a one because they have at least refunded my shipping fees, or so they say. However, you need to know that you cannot trust their delivery dates because they won't stand behind them nor will they refund you your money if they can't get the items to you when you need them. I don't personally have an issue with the price or quality but know that you might be showing up to that celebration without a gift because their shipping is unreliable.
Tip for consumers:
Do NOT trust their shipping times. They don't honor them; they are estimates only and regardless if you paid extra or not, the arrival of your items is in their control. They may refund you the shipping costs but if your items are unusable because they don't arrive on time, they will not refund you the price.
Products used:
None. I didn't get them in time.
Legit site with actual customer service? Definitely
Item: customized Christmas socks for my little nephew with his face on it
Price: with coupon $27 including shipping
Quality: The clarity of the image was pretty decent. But the heels have uneven black circles on them which don't look amazing but it's ok. Material is kind of weird. It's not made of regular cotton but I'm giving it as a gift so I don't know how comfy they are. Overall ok, but a little disappointing for costing $27.
Shipping: Estimated delivery was 10 days it came in 12 which was fine. Tracking through personal creations website leads to an error page. I had to call customer service to get the tracking number. Initial courier was UPS but then it switched over to USPS making the UPS tracking number useless.
Customer service: answered the phone immediately no hold time. They were very nice and helpful.
Use again? Probably not for socks, but for shirts or something else probably yes especially considering it's much cheaper than other personalization websites.
Tip for consumers:
Use coupons you can find them on google
Products used:
Personalized socks
I buy ornaments for my grandkids every year. THREE of these ornaments go to the same address... and you people charged me $7.99 PER ORNAMENT? $24 for a package that weighs maybe a pound? This is robbery... I will NEVER order from you again. If you check your records... I have ordered for a few years... but that stops NOW. You should be ashamed. It cost me over $100 for 4 ornaments that were $16.99 each. This is total robbery.
I ordered 2 farm houses with 4 animals in them for my grandchildrens birthdays. The duck on both did not work.
I'm disappointed when I received my item. Very cute. But the item being for a child has the child's name in letters glued on. For the price I paid I thought it would be sewn on. The letters can fall off if the child places this in their mouth.
The items Ive bought so far have been of good quality and shiiped in a reasonable amount of time. My complaint is that for a small wooden desk valet, they charged $9.99 to ship and another $3.99 handling! That is just outrageous. I complained and they credited the handling fee back to me. With a lot of places offering free shipping and no handling, I just think theyre not competitive. I will not be shopping there again unless they change their fees.
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Offering you the most thoughtful, whimsical and fun personalized gifts for everyone. Visit us at www.personalcreations.com Contact info/links www.personalcreations.com www.twitter.com/pcgifts www.linkedin.com/company/personal-creations www.perso...
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