PersonalCreations

Ordered a pillow for my girlfriend for Valentine's Day that was supposed to be a heart shaped picture of us. Got the order in the mail today but the outside of the heart is completely cut off. Severely disappointed and have to find a new gift as this is unacceptable.

Placed an order. PC sent an email saying I would get 50% off my next order. Not true at all. They give you 50% off their original ridiculous prices. I was ordering sale stuff so there was no additional discount. Customer service let me hold for 15 minutes to tell me they hardly ever offer 50% off so I did get get a discount. False advertising. Waste of my time. I sincerely hope I like the things I ordered but will never order again. Their "live chat" also responded once then never came back. Terrible.

Puzzle is distorted and cheap looking! You pay for shipping top dollar and it takes forever! Junk!

They like to throw out discount codes so they can mark up prices for each discount code, and show you a different shipping price after you submit your order. Then they won't cancel your order directly after submitting it, even before it's shipped. Crooked! Personalized Mall is better.

I've waited for weeks for this gift only to be told AFTER three weeks of waiting that they couldn't fulfill my order. And even though they knew they couldn't print my order because the occurrences of 2023 hadn't happened yet, they didn't offer to refund my money back to my card until I called and complained. I had ordered the day you were born item.

This company is very deceitful, I ordered a puzzle name stool (up to12 characters) the picture is of a larger stool, I received a 13 inch stool. Called customer service and apparently the size of the stool is based on the number of letters on the child's first name. Would've been nice to know before ordering since I paid almost $100 for a tiny stool. Very disappointed this was a gift and should've cost much less. No returns or exchanges offered, will never but from this website!

If you think all items are a certain % off as the ticket on the back of the catalog says and you go to check out you get 10% off books not 40%. Might call first before you actually buys some things that say start at... and the total of each item is not listed and there are a series of items but each one might have a different price. Like $39.99 and only get $35.99 as the final price. Just a warning for those who are going through a lot of orders.

I paid extra to get my shipping expedited only to find out 5 days later that it is going to be 4 days late and past Christmas so I can't even give my gift to the person on time. What is the point of paying extra if you don't get your stuff on time, I would of ordered from somone else.

I have bought all 4 of my grandkids the beach towles - 2 of the mermaid for my granddaughters and the octopus and crab for my grandsons. Well I had another grandson and wanted to buy him a towel. I paid $29.99 REGULAR PRICE for the towel last year, and this year they are marked $59.99 and "on sale" for $39.98 - I called and they denied that I bought / paid $29.00 for the towel last year, said they don't see it and the price in 2021 was also $29.99 and they said yes in 4 years, that it did go up - 50%!?!?!?, I ASKED DID YOU MARK UP IN PRICE SO YOU CAN LIE TO NEW CUSTOMERS AND SAY IT IS ON SALE FOR 50% OFF? I HAVE THE ORDER FROM LAST YEAR. I TOLD THEM THIS WILL BE THE LAST TOWEL I EVER ORDER FROM THEM AGAIN! They are great towels - but the idea that they treated a return customer like this - lied right to my face, they lost a customer! (I have bought dolls and other things as well and all are now "reg priced" 50% higher and "on sale" for 50% off which means you are paying reg price and a few dollars more for items you THINK are a great deal. BAIT AND SWITCH IS A SCAM!

I have wanted to buy from there but the shipping is so expensive. So it isn't worth it to me. I'll continue to go to Amazon

Never ever shop here. The company "offers' discounts by email then never honors the discount saying "We are constantly working together to improve and provide only the best for our customers. There are times when we fall short, and we are very sorry for the inconvenience. Your feedback is greatly appreciated and can only make us better", which is only lip service. DO NOT TRUST THE COMPANY'S PRICING.

Very poor customer service. It has been 8 days since arrival to my city but it has not arrived (no one knows where it is) and Personal Creations has nothing to do about it, They told me to wait another 3 days. They will also not let me cancel my order, to give me a chance to order from another place. Who is going to need Christmas 2022 ornaments after Christmas 2022? I understand that troubles with shipping is beyond their control, but there are so many ways to make it a better experience for your customers (like letting them cancel!).

I purchased from personal creations before. Never had an issue, only recently I put in an order and my address somehow got changed and was delivered elsewhere so I understand things happen. Christmas came and went, emailed customer service at personal creations, never received any response back. Nothing. So lesson learned. Would not recommend, no one is around it seems when issues arise

Contacted them about an issue -- did not hear back for days and they offered no resolution. I was also unable to actually reach a chat agent during the entire experience. Horrific customer service. I understand why they only have an average of 2 stars. I would leave zero if I could.

This store hides the cost of shipping until the page just before checkout. Then they moderate their own revies so that you can't post anything bad. Stay away from personal creations. They're scammers and need to go out of business..

Personal Creations offered me a 40% discount and then when I went to pay, there was no way to apply the discount. The customer service rep did not believe me and was no help.

I wish I had read the reviews here before buying from this business, their delivery promises are a joke and their customer service even worse. Having chased delivery on the day after it was promised to arrive I was told it "may take another 5 days", what's the point of giving a date if you can't keep to it. To make matters worse their so called delivery partner now shows as "Delivered" when no-one has been anywhere near my house and surprise surprise Personal Creations have now taken the "not our problem" attitude. SHOCKING!
I won't use again and urge you to avoid at all costs.

I spent quite a bit of time choosing some items and then personalizing them. I get to check out, filled out all my information and I get a message saying we're sorry we are running out of inventory on this product… it did not say which product? I have several things I ordered how could everything be out of stock. I called customer service and they were no help they felt there was an issue with the website. I tried every day for four days. I was never able to put my order in. I am done with personal creations.

Ordered an item that was guaranteed by Christmas. Then got a delivery date of December 11. As of December 22, nothing yet. I have attempted to email, call, live chat no less than 7 times, and never get a response. Don't waste your money on this site. If they have a customer service dept at all, it is the worst I have experienced. No one ever responds, probably because they know they are horrible, so why bother?
Unfortunately, 0 stars is not an option.

I was supposed to get a free photo mug after buying cards from "Simply to Impress" The "free" mug was $14.39. NOT FREE.

I ordered a personalized doormat for my home. The price was high, but the photos showed a high quality product, indicated durability and I was very excited when it arrived. Until I opened it. The rubber mat is decent, a high quality dollar-store quality at best. The personalization was on a separate piece of rubbish felt. It won't last a day as an entry mat. Don't waste your money!

I really like to personalize for gifts. What frustrates me iwth Personal Creations is when you have a promotional code Mystery 40% off, you just raise the price of the product to get what the normal rate is! Not a fan of this type of advertising! I had to put 1 star to upload this comment but it would be (0).

I order a memorial bench on 9/11 with a delivery date of 10/15. Called today, 10/13 to make sure it shipped; it was a give for my son's 7 year old daughter who passed away. Only to be told the vendor canceled the order. So now, the bench they were expecting, is not going to show up! If I hadn't called, I'm not sure they would have every contacted me. I'd be out my $232.