My wife keeps getting huge bills for nothing…SCAM!

I have been buying from Perricone MD for a few years now. On November 25th, 2022 I placed an order for $622.53 and took advantage of the Black Friday specials. I ordered the following:
1 of the High Potency Classics Face Finishing and Firming Mositurizer
2 of the Essential FX Acyl Glutathione Rejuvenating Moisturizer
1 of the Signature Duo
1 of the Perricone MD Cold Plasma + The Intesive Hydrating Complex

The pricing was great and was happy to purchase it. They gave me a proposed delivery date, according to their confirmation email, between December 1 and December 3.

After checking the tracking number a few times when I didn't receive the products on those dates, it said it was delivered Sunday November 27th to my office and left with a front desk. Unfortunately for Perricone, my office is closed on the weekends and there is no front desk at all even when we are open. We also have a door that must have someone ring it to allow entrance so there is no shot that it was left anywhere inside the building if it was, in fact, delivered. Which it wasn't since our cameras show otherwise.

After reaching out to them through my portal via email, live chat and phone calls stating that I never received the product, I kept getting little to no responses. The only response is that they would contact the carrier and will respond within 24 to 48 hrs. After 8 or so emails and 10 calls and 10 additional days, I eventually contacted my credit card company and disputed the charge at Chase Visa.

To respond to my dispute, Perricone somehow sent a different carriers confirmation, not the one I actually had on record, and changed the date of delivery to the 30th and not the 27th of which their tracking number showed prior to my disputing the charge. To this day, I still have not received an actual response from a live person who is willing to help.

Since disputing my charge,

They shut down my online portal so I no longer have access to all of my requests, complaints and their responses.

My email doesn't exist as a client anymore. I am curious on how they will handle my subscriptions.

They produced fictitious information to my credit card company of which I have their printed information. Good thing I saved all of the emails and made copies.

It is unfortunate that this is how their customer service is. I really liked their product and bought a considerable amount of it as well as recommending it to my friends. My next stop is some contacts I have at Amazon to repeat this same story along with all of the back up documentation I have.

Caveat emptor

The product: Perricone MD Vitamin C Ester Brightening Amine Facelift Serum, purchased from QVC, caused a very serious and extremely painful chemical burn on my face. I experienced burning, swelling, peeling, itching, hives, inflammation, dizziness, nausea, scarring, and major skin sensitizing. I can no longer be out in the sun for any significant amount of time. After my burn, I went to my dermatologist for help, twice, as I was instructed to come back after my first appointment, to give my skin more time to heal, so as to gage what if any permanent damage I was looking at. Weeks later, and my skin was still inflamed and red, and the areas where the burn was most severe, showed depigmentation scars. Subsequently, my doctor diagnosed me with atopic dermatitis and rosacea. My doctor recommended multiple skin laser treatments to reduce the redness, and hopefully, remove the depigmentation scars. However, he could not guarantee the outcome. I have since learned that the product in question is loaded with many well-known skin irritants. Who would have thought that a board-certified dermatologist (and scientist) would include such dangerous and terrible-for-your-skin ingredients— in his skincare products? And, with no warnings?! Fragrance/parfum, just one of the many skin-irritating ingredients known to harm your skin, contained in the product that injured and scarred me, also found in many of Perricone's (The Hut Group) products, is certainly a skin aggressor that greatly harmed me. I regret that I wasn't better informed of the dangerous ingredients found in this skincare line, before I used the product that scarred me. I totally bought into the whole, Dr. Perricone, "dermatologist to the celebrities" branding, and I have paid the price dearly for it. My once, healthy and attractive skin has been destroyed; and my skin barrier, completely weakened and compromised. I don't want anyone to endure what I have. Experiencing a bad reaction to a skincare product is one thing, and certainly difficult and painful on its own, but to walk away from using an expensive skincare product, made by a dermatologist, used one time, exact to the directions—and wind up with scars—is unimaginable and unacceptable. Please, folks, educate yourselves on the dangerous ingredients found in the Perricone MD skincare line, before you use it. If it contains fragrance/parfum, RUN! If it contains Linalool, Cinnamal, and Citronellol, RUN faster! Research every single ingredient found in the ingredient deck, and understand that the ingredients: "fragrance/parfum" can consist of many different chemical compounds. It is an umbrella term, used to house a lot of chemicals. Also, in addition to the manufacturer of this line using skin aggressors in their skincare products, and not putting warning labels of those skin irritants on their products or product packaging, this skincare line also doesn't put expiration dates on their skincare products or packaging, making the products potentially even more questionable and dangerous. If this review spares one person from enduring what I have, allowing them to keep their healthy skin free from harm and damage, it will have paid for the price of admission.

Let me start off with... I'm willing to try ALMOST ANYTHING atleast once but when it comes to skincare I'm a bit weary as per past experiences, side effects etc... Plus, lets face it. It is my face we are talking about. Appearance is the first thing anybody sees unfortunate but true.
Now.
This #perriconeMDhypoallergeniccbdsensitiveskintherapy is absolutely wonderful. How? You ask? Well, It is to be used EXTREMELY sparingly since one tiny bit covers a good area. Considering it IS an eye cream, we don't need much anyway. The #perriconeMDeyecream is s silky smooth texture with a light if no fragrance at all. This is the main factor in MY GO TO EYE CREAM...
The fact that it does not cake on feel sticky, greasy or ball up when applying makeup over top of it. What can I say, I was so LUCKY to be included in this testing for #PerriconeMDeyecream for sensitive skin Perricone MD Re: firm Surface Recovery Treatment 30ml/1.oz #voxbox from #influenster & yet again am amazed & found a new skincare product to use on a daily basis. It is a safe, free from all those nasty ingredients that make products unsafe nowadays & calming and coolingly comfortable for sensitive skin like mine. This eye cream relieves the redness and is not irritating what so ever as well as I noticed the elasticity has been a great deal improved due to this product. Thanks to #influensterreviews & #skincare products from this awesome company. I have added this beautifully light but efficiently miraculous skincare product to my regimen. I would most definitely recommend this product to a friend or family member. :) Perricone MD Soothing & Hydrating Eye Cream