• Perfume.com

2021 CUSTOMER CHOICE AWARD

Perfume.com

Overview

Perfume.com has a rating of 4.57 stars from 8,227 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Perfume.com most frequently mention fast delivery, great prices, and timely manner. Perfume.com ranks 1st among Perfume sites.

  • Service
    595
  • Value
    3455
  • Shipping
    3499
  • Quality
    7626

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 82%
Positive
141
Neutral
6
Negative
25

Instant Feedback

128,225 reviews

114
See all photos

What reviewers want you to know

Positive highlights

  • Always a great shopping experience with the right prices!
  • Good options for perfume great service and delivery time on products always.
  • 2021 Customer Choice Winner

Critical highlights

  • Never got my order and they have no customer service to deal with this issue.
How would you rate Perfume.com?
Top Positive Review

“I love your company”

Mary C.
4/10/24

I love your company. I have been buying from you for at least 10 years. Greater selection than any bricks and mortar store. The only issue is when something is on a waiting list!

Top Critical Review

“Do not buy from this company!”

Laura P.
1/14/24

I ordered 5 bottles of Joy perfume, and only 2 were shipped. Also the bottles of perfume were not in the original box and the perfume smell different than the real Joy perfume. Despite multiple emails back-and-forth, the company did not admit their mistake, and would not refund my money. Do not waste your time on this company!

Reviews (8,227)

Rating

Timeframe

Other

Reviews that mention popular keywords

shopping experience (1170) delivery time (112) customer service (473) web site (345) department stores (146) quality products (134)
Thumbnail of user mikes3033
2 reviews
29 helpful votes
May 12th, 2021

I wish there were more than 5 Stars! I was well recommended and would definitely recommend anyone wanting to buy from them. Great company with great products. I was initially skeptical about the website and some of the reviews. I purchased more than a few bottles and Voila! Absolutely impressed with the quality of their merchandise. They are all legit. Will definitely buy again. Thank You!

Tip for consumers:
Excellent authentic quality at reasonably low prices. Quick and hassle free delivery.

Products used:
Variety of excellent perfumes and colognes.

Service
Value
Shipping
Quality
Thumbnail of user constancer66
1 review
0 helpful votes
August 16th, 2021
Verified purchase
• Updated review

Good, It's convenient, I don't have to get out in the hustle and bustle of all the traffic.

Reason I chose this product:

They are products that I like

Quality
Good, It's convenient, I don't have to get out in the...
August 9th, 2021
Verified site experience
• Previous review

Good, It's convenient, I don't have to get out in the hustle and bustle of all the traffic.

Reason I chose this product:

They are products that I like

Thumbnail of user huckb1
1 review
20 helpful votes
March 27th, 2021
Verified purchase

I was very happy with the purchase, and the products received. Everything arrived in excellent condition. Despite the warning/disclaimer provided for tester bottles, i only received one w/o a cap, and a few with a plain white box, which i don't mind one bit, it gets thrown away anyway. The Gucci Guilty, i wanted most of all, came new & sealed in original box. Aaaaaand i was allowed to make payments. What more could i ask for. Maybe faster shipping?

Reason I chose this business:

I came across them online.

Reason I chose this product:

I was familiar with most of the scents.

Value
Shipping
Quality
Thumbnail of user theresaa262
1 review
0 helpful votes
September 2nd, 2021
Verified purchase

So happy that my order came very quickly! Excited to have one of my old classic fragrances again.

Reason I chose this business:

Discovered this service online and happy that I decided to try them out.

Reason I chose this product:

I found an older fragrance from my high school days! So nostalgic.

Quality
Thumbnail of user deaunceg
2 reviews
0 helpful votes
September 5th, 2021
Verified purchase
• Updated review

Always quick and efficient experience. I never have to worry about wrong orders and the prices are affordable.

Service
Quality
Great and convenient
June 8th, 2021
Verified site experience
• Previous review
Reason I chose this product:

My signature

Thumbnail of user sandrag1741
1 review
0 helpful votes
September 5th, 2021
Verified purchase
• Updated review

I received exactly what I ordered, quickly and at a decent price. I'd recommend the site to others.

Reason I chose this product:

Price was half of product website.

Quality
Too easy and great price!
August 27th, 2021
Verified site experience
• Previous review
Reason I chose this product:

Price was half of product website.

Thumbnail of user neenar1
1 review
42 helpful votes
January 31st, 2020

I love Perfume.com! Really lucky to find this website. Don't have words to express my feelings for them n their service, will order throughout my life and suggest every near n dear one about this wonderful place of authentic perfumes :)

Service
Value
Shipping
Quality
Thumbnail of user melanies870
1 review
2 helpful votes
September 21st, 2022
Verified purchase

I absolutely love this site!

Everything arrives quickly and in good order. I have never had an issue with anything I've ordered from Perfume.com. I only wish there were not such a problem keeping some items in stock! Of course, that is not their fault! The pandemic has hit us all hard.

Reason I chose this business:

I actually searched a whole bunch of sites which sell perfume, and I found that Perfume.com had some really good deals and some hard-to- find products.

Reason I chose this product:

I am a nut for perfumes and body sprays, but I have to admit I was shopping for presents for others!

Quality
Thumbnail of user kenijahd
1 review
0 helpful votes
September 14th, 2021
Verified purchase

Absolutely amazing! Fast shipping with no delays whatsoever. I always order from u guys and I love it!

Quality
Thumbnail of user jackies929
1 review
0 helpful votes
November 21st, 2023
Verified purchase

Never fails! My experience with their products are outstanding. They always deliver the best customer service and great sales. I will continue to be satisfied customer.
Thank you!

Quality
Thumbnail of user maries923
1 review
0 helpful votes
September 17th, 2022
Verified purchase

Very happy with all my perfumes. Have always been delivered promptly and never damaged. Would recommend this company to anyone as I've had good service with them.

Reason I chose this business:

Was told they are prompt and reliable and very trustworthy.

Reason I chose this product:

Well known named products.

Quality
Thumbnail of user larap62
2 reviews
0 helpful votes
May 11th, 2022

Perfectly, everyone says when meeting with friends and even strangers. A phrase that also gives me pleasure. My choice and the goods of the store Perfume. Come give joy to others. Thank you for the wonderful offers, original surprises, constant discounts and free shipping.

Thumbnail of user tammys296
3 reviews
0 helpful votes
August 9th, 2021
Verified purchase
• Updated review

Great love this type of payment plan also I was able to order more at one time and take advantage of the awesome sale they had going on

Reason I chose this business:

Special 20% off and bought from them before

Reason I chose this product:

Smelt them on someone else and wanted something new

Quality
Great love this type if payment and the great sale...
August 1st, 2021
Verified site experience
• Previous review

Great love this type if payment and the great sale prices I have almost sold all my perfumes I can't use anymore but I need new ones I'm next looking for hermes

Reason I chose this business:

Special 20% off and bought from them before

Reason I chose this product:

Smelt them in someone else

Thumbnail of user daynau3
2 reviews
0 helpful votes
October 20th, 2023
Verified purchase

Very amazing program BUT they lost my subscription for the women's scent of the month so I had to redo it and lost out on a month but still VERY WORTH IT Id highly recommended them to anyone who wants to try different scents but don't have to take a chance on spending a fortune because you can choose the ones you want to try then purchase them at an affordable amazing price

Reason I chose this business:

The monthly subscription,affordability and variety of perfume choices

Reason I chose this product:

I originally heard about it and had it in my monthly subscription and I had a coupon for 20% off of a regular size

Quality
Thumbnail of user fabricandscissors
1 review
0 helpful votes
January 29th, 2021
Verified purchase

I've been a customer of Perfume.com for years, and the experience has almost always been very good, just a couple of minor situations in about 6-7 years. Although, there is something I've been noticing since last year, and it is that they have been increasing notably their prices, to the point that two days ago I found a product in a store at $19 while in Perfume.com is priced at $27.58, that's about 45% more, and that's not the only example. I hope this won't be the trend of the site from now on.

Value
Shipping
Quality
Thumbnail of user janets1166
2 reviews
9 helpful votes
March 8th, 2021
Verified purchase
• Updated review

My favorite, the original Fendi perfume, was discontinued several years ago. I saw that you had a list of "Fendi like" choices. I ordered three small bottles of suggested alternatives to try and see what worked for me. I am trying them on different days, so I can see how they smell at first and how my body reacts during the day. I am so pleased with two of my choices... you made it easy and inexpensive to try to find a scent that will work for me!

Reason I chose this business:

I wanted to find a scent like the original Fendi and you had suggestions.

Reason I chose this product:

Your recommendations were worth trying.

Value
Shipping
Quality
Easy, helpful website
March 1st, 2021
Verified site experience
• Previous review

Easy, helpful website. Great choices, reasonable prices, and reliable.

Reason I chose this business:

I wanted to find a scent like the original Fendi and you had suggestions.

Reason I chose this product:

Your recommendations were worth trying.

Thumbnail of user sabrinav46
1 review
6 helpful votes
April 24th, 2021

I arrive on time and in excellent condition. Its aroma is real.
I recommend it.
I'm going to buy others more

Thumbnail of user lynnp313
1 review
0 helpful votes
February 13th, 2021
Verified purchase

Purchased my burberry black for women. Get many compliments on the scent. Perfume. Com made the shopping experience excellent. Great discount on the price, easy to follow ordering instructions and it arrived one full day earlier than anticipated. Tracking info provided.

Reason I chose this business:

Positive past experience

Reason I chose this product:

My burberry black is my signature scent.

Value
Shipping
Quality
Thumbnail of user susier81
1 review
0 helpful votes
August 13th, 2021
Verified purchase
• Updated review

It is my first order with this Company. I will have to see if the delivery and or returns would be an negative experience.

Reason I chose this business:

The best choices for perfumes and great discounts.

Reason I chose this product:

My favorites are at the price I can afford to purchase all at once.

Quality
It is my first order with this Company
September 4th, 2021
Verified site experience
• Previous review

It is my first order with this Company. I will have to see if the delivery and or returns would be an negative experience.

Reason I chose this business:

The best choices for perfumes and great discounts.

Reason I chose this product:

My favorites are at the price I can afford to purchase all at once.

Thumbnail of user nancyb1393
1 review
0 helpful votes
August 14th, 2020

My perfume was processed and shipped the same day it was ordered! The perfume smells fresh and was happy to receive it! Good price! Thanks!

Thumbnail of user jasminer215
1 review
0 helpful votes
October 10th, 2021
Verified purchase

First time purchasing through the website and it was a breeze. I will be ordering more from here

Quality
Thumbnail of user katrinaa34
1 review
0 helpful votes
October 28th, 2022
Verified purchase
• Updated review

Easy to order and i get it really in just 2 days. VERY EFFICIENT! I LOVE THIS WEBSITE!

Quality
AWESOME SHOPPING AND I GET IT IN 2 DAYS!
November 29th, 2019
Verified site experience
• Previous review
Thumbnail of user erikas265
5 reviews
0 helpful votes
September 9th, 2021
Verified purchase

Was happy to find my long lost perfume- Romeo by Gigli from Paris. Have need found it in any department store here in the US for 30 years!

Reason I chose this business:

Tried it on a “lark”.

Reason I chose this product:

Love the scent.

Quality
Thumbnail of user fg63
1 review
0 helpful votes
July 28th, 2021
Verified purchase

To be honest I was a little apprehensive when purchasing here based on a couple reviews. However, I'm so glad I bought anyway. I'm so excited with my purchase. These are the real deal and great prices. I couldn't be happier. Versace bright crystal is my favorite scent ( floral, clean, and long lasting)and I was able to get the largest bottle for what I normally pay for the small. It didn't come with the cap bc it was a tester but completely full. I didn't mind as I had the caps anyway from previous bottles. I highly recommend!

Products used:
Perfumes

Service
Value
Shipping
Quality
Thumbnail of user ellenp185
2 reviews
0 helpful votes
May 25th, 2021
Verified purchase

Always a fabulous experience! The website easy to navigate! Best prices! My husband and sons love Rochas! A delicious scent! I just bought 4 for the family!

Reason I chose this business:

Have been using Perfume.com for years! Best prices, easy and fast ordering! Never a mistake in order! Great selection! Some hard to get colognes they have.

Reason I chose this product:

The best most delicious scent! My daughter and I love

Quality

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Company Representative

Thumbnail of user rony18
ron y.
Typically does not respond to reviews

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