• Perfume.com

2021 CUSTOMER CHOICE AWARD

Perfume.com

Overview

Perfume.com has a rating of 4.58 stars from 8,227 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Perfume.com most frequently mention fast delivery, great prices, and timely manner. Perfume.com ranks 1st among Perfume sites.

  • Service
    595
  • Value
    3454
  • Shipping
    3498
  • Quality
    7626

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 82.6%
Positive
138
Neutral
6
Negative
23

Instant Feedback

128,281 reviews

114
See all photos

What reviewers want you to know

Positive highlights

  • Always a great shopping experience with the right prices!
  • Good options for perfume great service and delivery time on products always.
  • 2021 Customer Choice Winner

Critical highlights

  • Never got my order and they have no customer service to deal with this issue.
How would you rate Perfume.com?
Top Positive Review

“I love your company”

Mary C.
4/10/24

I love your company. I have been buying from you for at least 10 years. Greater selection than any bricks and mortar store. The only issue is when something is on a waiting list!

Top Critical Review

“Do not buy from this company!”

Laura P.
1/14/24

I ordered 5 bottles of Joy perfume, and only 2 were shipped. Also the bottles of perfume were not in the original box and the perfume smell different than the real Joy perfume. Despite multiple emails back-and-forth, the company did not admit their mistake, and would not refund my money. Do not waste your time on this company!

Reviews (8,227)

Rating

Timeframe

Other

Reviews that mention popular keywords

shopping experience (1171) delivery time (112) customer service (472) web site (345) department stores (146) quality products (134)
Thumbnail of user pamb840
1 review
0 helpful votes
June 29th, 2022
Verified purchase

I loved shopping your site for great deals. I'm anxious to hear back awaiting on my favorite perfume to be back in stock, Clineque, Happy in bloom.
When ordering, I was disappointed that once I gave my billing info, your site offered 20% more off for another bottle. When I clicked to view what a total would be, it automacally placed the order & ushered me to the confirmation of my order.

Reason I chose this business:

Recommended by a friend

Reason I chose this product:

Because what I normally wear was out of stock/ and 1 was a gift

Quality
Thumbnail of user clairer229
2 reviews
3 helpful votes
October 19th, 2021

Oh no It happened. I lost all my hard earned money. I was so happy that I could finally double my income. But the worst happened. I spontaneously came across them. This link > ( rb. Gy / ox3vyu) << I would give them all 5 stars and all 100 points for their unsurpassed work. They helped me a lot!

Thumbnail of user mariannieg
1 review
0 helpful votes
June 3rd, 2020
Verified purchase

Ordered a bottle of Al Haramain oud Amber rouge, my issue was that it doesn't have a smell at all, it was oily to the skin. I have people in the house saying the same thing. I tried calling their customer service no answer, emailed. Didn't hear anything from them.

Reason I chose this product:

Recommendation from YouTube

Service
Value
Shipping
Quality
Thumbnail of user colleenk209
1 review
1 helpful vote
September 28th, 2021
Verified purchase

Was just so happy you had my perfume. It's not being made anymore and I am buying lots of it. Thanks.

Reason I chose this business:

You had more of what I wanted.

Quality
Thumbnail of user frankl1064
1 review
0 helpful votes
September 24th, 2021
Verified purchase

Todo ha estado Excelente, pues estamos chequeando la calidad del producto y se mantiene en el tiempo, tal vez aun sea demasiado pronto para evaluar ese aspecto. Sin embargo el tiempo de espera fue muy prolongado. Espero volver a solicitar otros productos y continuar con la evaluación pues muchos productos ofrecen ofertas al nuevo comprador y se olvidan de la fidelidad del cliente antiguo. Gracias

Reason I chose this business:

Porque tomé el riesgo para descubrir si podía o no contar con este medio de compra, pues en mi familia nos encanta un buen perfume clásico o no pero que nos represente

Reason I chose this product:

Me encanta ese producto desde siempre, me parece muy varonil y me gusta sentirme así. Sin discriminación de Genero solo me agrada...

Quality
Thumbnail of user jeffreyh766
1 review
14 helpful votes
May 13th, 2021
Verified purchase

Bottle leaked in transit; cap was fused shut from condensed/congealed cologne and had to be removed w/ pliers. Spray assembly was gummed up and loose, detached. Impossible to reattach it to tube leading into bottle. Product smells nothing like previous purchases (of same brand-- Acqua di Selva) from other sources. Have asked for refund or replacement. No reply so far.

They asked for photographic proof of damage. I have supplied it and am awaiting a response.

Reason I chose this product:

Have used it and enjoyed it several times in the past.

Service
Quality
Thumbnail of user racheln160
1 review
7 helpful votes
December 4th, 2020

I am not a first time customer and I would refer this site to everyone I know. Now, I'm not sure if I would. I had placed my order proceeded to check out applied my discount and was very pleased with the amount. While entering my shipping, billing, card info, etc... when order was confirmed the discount was gone. So now my order was about $25 more than I had planned on spending. I was very upset with this and now I don't know if I'll remain a customer...

Thumbnail of user alant270
1 review
0 helpful votes
July 21st, 2020

Tried twice to get order. First time was told that they could not
Ship to delivery country. Waited for a day and delivery no problem. I now have 2

Thumbnail of user kelseys387
1 review
1 helpful vote
June 15th, 2022
Verified purchase

Package tracking told me insufficient address and was returning to sender. I had to call my local post office for them to put on hold for pickup. Once I received my package I noticed Perfume.com only printed my first name, house number and city. Not at all allowing possible delivery with that info. Caused a lot of fun around/phone calls on my end which was very frustrating.

Quality
Thumbnail of user bonnies631
1 review
0 helpful votes
January 4th, 2022
Verified purchase

Wanted white linen but you are always out so decided to try something different. I can't wear many scents - the just turn stronger on me so I hope this works

Quality
Thumbnail of user raidabelf
1 review
11 helpful votes
May 12th, 2020

I bought 2 perfumes one the Can Can de Paris Hilton and Pink Sugar, but I was not really satisfied because the Pink sugar did not have the smell of the original, I thought they sold originals. I don't like

Thumbnail of user sanquanettaw
1 review
0 helpful votes
June 17th, 2021
Verified purchase

Shipping was fast. Perfume smells good but watered down. The scent is completely gone in less than 5 mins. Won't shop here again.

Reason I chose this business:

Thought I was getting a discount for paying with PayPal

Reason I chose this product:

Cause I wanted it.

Quality
Thumbnail of user jenniferp1203
1 review
1 helpful vote
April 5th, 2021
Verified purchase
• Updated review

Great service, great delivery time, great product. Wish there would be more incentive regarding price of the product should this company want to continue to compete with retail stores. The incentive should be at least an eye catching discount. Overall I received exactly what I paid for in a wonderful timely manner!

Reason I chose this business:

Easy shopping!

Reason I chose this product:

Sweet fresh youthful scents!

Value
Shipping
Quality
Great
February 26th, 2021
Verified site experience
• Previous review
Reason I chose this business:

Easy shopping

Thumbnail of user anitag194
1 review
0 helpful votes
April 6th, 2021
Verified purchase
• Updated review

Took a lot of effort to finally get my order sent out. Worked out well in the end.

Service
Value
Shipping
Quality
High shipping
February 28th, 2021
Verified site experience
• Previous review
Thumbnail of user slimh1
1 review
0 helpful votes
June 26th, 2021
Verified purchase

I tried using the perfume 3 different days now and it's the same thing it didn't last for even 10 minutes. I'm very disappointed because I've recommended so many persons to this site I was a loyal customer that purchase will now be my final one.

Ok

Reason I chose this business:

Saw a link on Google a few years back and I have been ordering since..

Reason I chose this product:

Saw the reviews on YouTube and a friend of mine ordered it from another company and it last throughout the day as the review suggested

Service
Quality
Thumbnail of user sherieb9
1 review
0 helpful votes
December 10th, 2020
Verified purchase
• Updated review

Used you guys in the past were prompt and getting my order out and it was in great condition this time i ordered again a gift some cologne for my husband and paid extra for wrapping and a message well i got it in time however it looked like it was sat on and no message or gift wrapped what's up with that i hope when order the perfume when it is in stock it doesn't come like that just if you charge to wrap and put a message make sure it gets done because we order a lot from you guys and that was a disappointing. But prices are better then the department stores.

Reason I chose this business:

Previously used because you guys carry my husband wears The aspen cologne.

Reason I chose this product:

Only place that carries it

Service
Value
Shipping
Quality
Used you guys in the past
December 3rd, 2020
Verified site experience
• Previous review
Reason I chose this business:

Previously used because you guys carry my husband wears

Reason I chose this product:

Only place that carries it

Thumbnail of user barbaras1901
1 review
0 helpful votes
January 16th, 2021
Verified purchase

My husband Loves this cologne but both times we have ordered it is had a leak in the shower gel and half of the contents leaked out we don't want to return because he does love this but please check your products to see if they have leaks in them

Reason I chose this business:

Loves this cologne but both times we have ordered it is had a leak in the shower gel and half of the contents leaked out we don’t want to return because he does love this but please check your products to see if they have leaks in them

Service
Value
Shipping
Quality
Thumbnail of user philt133
1 review
0 helpful votes
May 29th, 2021
Verified purchase
Reason I chose this business:

Men’s D and G the one gentleman

Reason I chose this product:

My standard. Don’t wear anything else

Quality
Thumbnail of user aleahd3
1 review
0 helpful votes
October 21st, 2021

I really like the prices of my favorite perfumes, but a few times I paid for speedier shipping, it always takes a week or more. Just go with the free shipping.

Tip for consumers:
Go with the free shipping

Products used:
Perfumes

Service
Value
Shipping
Returns
Quality
Thumbnail of user maryl1873
1 review
0 helpful votes
March 10th, 2021
Verified purchase
• Updated review

Even though your policy is to triple check the order. I didn't receive my miniature Liz Claiborne bottle that I ordered and paid for!

Reason I chose this business:

Saw on Facebook

Service
Value
Shipping
Quality
Great prices and variety
February 1st, 2021
Verified site experience
• Previous review
Reason I chose this business:

Saw on Facebook

Thumbnail of user triciac93
2 reviews
27 helpful votes
May 10th, 2021
Verified purchase

As you saw first order over126$$ was returned. No refund, the server used was usps.the box had large holes, lid was flat and could be accessed by anyone. Broken and completely destroyed. So that was disappointing being gifts. I ordered again one item this time 81$$ and it was supposed to be here in 3 days priority mail it was delivered 6 days. So over all its been awful. I should receive a gift discount and or make things better, somehow!

Very nasty young lady, who should not be working with public. Requested from 2 separate calls, that management to call asap. Never did get respected enough to be considerate to call. Flat out RUDE, to be treated like trash. Will not recommend, & make sure people I deal with does not use this company,who treats their customers like trash!!

Reason I chose this business:

Recommended to me.

Reason I chose this product:

My favs, gift, and husbands scents he likes.

Service
Quality
Thumbnail of user aprilj136
1 review
1 helpful vote
April 14th, 2021
Verified purchase
• Updated review

I received my order and my lotion was watery, when I went to use it, it spelled all over the place and the scent was gone and it smelled old. I try calling Perfume.com and was told calls were not being taken and to email. I sent several emails and finally got and and answer of what to do with the lotion. I sent the lotion back today and hoping to get a refund for the terrible product I received.

I called several times and kept getting a message that there was no one available to take my call. Then I started email your support department and I didn't receive a response within 24 hours so I sent several emails until I got a response.

Reason I chose this business:

Used them in the past

Reason I chose this product:

Great price and I remembered using it before and remembering the wonderful scent it had.

Service
Value
Shipping
Quality
Great prices
March 8th, 2021
Verified site experience
• Previous review
Reason I chose this business:

Used them in the past

Reason I chose this product:

Great price

Thumbnail of user maryw1820
1 review
1 helpful vote
April 10th, 2021
Verified purchase
• Updated review

Price and delivery were good. Compared to bottles that I have purchased in the past, this bottle of Jessica McClintok doesn't have a fragrance that lasts. Disappointing.

Reason I chose this product:

Favorite fragrance

Value
Shipping
Quality
Good website
March 4th, 2021
Verified site experience
• Previous review

Good website. I thought the coupon promotions were confusing, though.

Thumbnail of user jillr307
1 review
0 helpful votes
January 14th, 2021
Verified purchase

Perfume.com misrepresented the pricing & the packaging. I receive a tester that Perfume.com was not suppose to sell. Plus, my credit card was charged twice for the same product. Please, check your records & refund my monies. Thank you!

Reason I chose this business:

Saw it on TV & thought the prices were really good for some high quality perfume.

Reason I chose this product:

I thought the pricing was good!

Service
Value
Shipping
Quality
Thumbnail of user samuels573
1 review
0 helpful votes
January 21st, 2022
Verified purchase

I am waiting for my order with the elderly, I already want to smell super good.

Reason I chose this business:

I'm interested in buying here

Reason I chose this product:

They are my preference

Quality

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From the business

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Company Representative

Thumbnail of user rony18
ron y.
Typically does not respond to reviews

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