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Perfect Tux has a rating of 4.76 stars from 346 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Perfect Tux most frequently mention customer service, good quality, and many compliments. Perfect Tux ranks 17th among Men's Clothing sites.
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263 reviews
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After initial reservations about whether this clothing website was for me, I was more than impressed with the efficient and comprehensive service. Really easy to buy, the two dresses I ordered were really beautiful, only one beats the other. The delivery service has been brilliant so far, I will spread my voice among my friends and sing praises to this page.
I ordered my son a tuxedo jacket on 04/09/22 for his prom on 04/23/22. I paid for 3-5 day shipping so that I would have time to get accessories before the prom. Can't get anyone on the phone so I emailed them on 04/15/22 to inquire about my order. I received an email from Mel stating the shipping department confirmed delivery on Wednesday 04/20/22. Still no jacket!. Looking at the status per their website, my order has yet to be fulfilled! Now, I will have to scramble to find my son a jacket for Saturday. Really frustrated! Order#PT22991
Excellent customer service with returning my emails with any questions II had, immediately, once even on Sunday evening!
Unfortunately, even though I ordered a Women's tuxedo jacket in size 4 (using my measurements matched with their size chart), the size 4 jacket was so large it looked like a clown costume. Granted, it was a 4R and I'm size 4P, but it was much bigger than a size 6 jacket. I was so disappointed!
I will have to return the tux jacket. With such superb customer relations, I am sorry for that.
We really like the $#*!, but the metal bracket ok the adjustable pant part broke the first time my son put them on.
I thought the tux was very nice however it was so extremely oversized that it cost almost the same to get it fitted to size. Originally I thought I was getting a great deal but ended spending way over my budget to get tailored.
I ordered a self tie bow tie to wear for graduation and they sent a pre tied one instead. Information clearly stated it was supposed to be self tie.
Ordered a shirt and bow tie or event. When the order arrived the shirt had bad stitches on the front, poor quality, and was very noticeable. I had no time to reorder since the event was the evening after the shirt arrived. Perfect Tux charges a restocking fee which I had to pay to initiate my return, even though it was damaged! This wasn't my fault and I was charged a restocking fee for a damaged item that will be passed on to another customer! Bad Business!
This issue was resolved with the vendor. I ordered a shirt and bow tie and returned both. When I noticed only a portion of my return was processed I assumed I was charged the restocking fee clearly displayed on my invoice, but in fact the bow tie return was missed and not processed. The vendor has since credited my return for my entire purchase, no restocking fee was charged. I appreciate them addressing this issue in rapid speed!
The problems I had it came too late the event was over when we recieved items. Tux is beautiful but too short so either way wouldn't have been able to wear product.
HI, Thanks for the quality of the suit we received. I do need to say that the picture should have been more professional. It is very obvious that the pants in the picture on the website are far to long for the model. It confused my friend when we took the pants to the tailor's for fitting because he thought that this is the way they were to be worn. Pictures should show what it is to have a clean look, not sloppy.
I wanted to start by saying the vest and tie I bought was very nice unfortunately I have bought many vest and ties over the past few years you can buy them all for 17 bucks on eBay I paid close to 60 bucks for one tie in a vest on top of that it took more than 10 days to get to me they take their sweet time on getting the product to you they're in no hurry whatsoever to ship it out if I had to do this again I would just buy it on eBay
This is the second time I have had to return something (just ordered the wrong size, but the product was just fine). Each time I follow the instructions to obtain an RMA # and the system doesn't work. It requires a back and forth communication with a customer service person to just send back an item and get a refund. Unfortunately, this is too time consuming for me to continue to shop at this store.
Hi Beth,
Thank you for the review. I'm really sorry about the difficulty and time consuming process to obtain an RMA #. We currently have our tech working on the system error that is not allowing manually RMA #'s to be processed. This will hopefully be fixed within the next few days. Sorry once again for the return/exchange process.
I purchased a tux. Although it was very nice it didn't fit my sons shoulders. I returned it. I used tracking to make sure it was delivered and it was. Problem is I have yet to get an email confirmation or a full refund, which leaves the customer feeling anxious. They say they have it but haven't gotten to it yet for processing.
Hi Angela,
Your return was processed and refund issued on 5/13. You should have received a email confirmation. We're sorry if you did not. Please email us at customerservice@perfecttux.com if you have any questions regarding your refund.
Thank you,
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Perfect Tux is your premier source for men's formal wear and accessories. Also featuring boy's, women's, and hospitality wear.
Perfect Tux is a family owned and operated business. We have over twenty years of combined experience in the men’s clothing and formal wear industry. Our goal is to provide exceptional service and offer high quality formal wear and accessories at a competitive price. Perfect Tux is based out of Southern California (Santa Clarita, CA to be exact) and we have many relationship with vendors and suppliers all over the US.
We were able to resolve the issue with Tim. There was no restocking fee ever charged to the customer, but a missing refund for a missing bow tie was what made him think that there was a fee. We were able to refund him also for the missing bow tie and his original shipping due to the defective shirt. We wish we would of known about the defective shirt before, because we would of done everything to make sure the right shirt was received (even if we had to overnight it)