• PerfectGlasses.co.uk

PerfectGlasses.co.uk

Overview

PerfectGlasses.co.uk has a rating of 4.01 stars from 309 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PerfectGlasses.co.uk most frequently mention customer service, high street, and prescription sunglasses. PerfectGlasses.co.uk ranks 14th among Eyeglasses sites.

  • Service
    38
  • Value
    37
  • Shipping
    37
  • Returns
    12
  • Quality
    34
9
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What reviewers want you to know

Positive highlights

  • Great customer service, staff very informative and helpful.

Critical highlights

No critical highlights yet

How would you rate PerfectGlasses.co.uk?
Top Positive Review

“Good Quality for Price”

Nicole M.
9/22/20

Pleased with my purchase. Had to wait a few weeks for them to arrive but this didn't effect me much - wouldn't purchase if you need within the week. Frames and lenses are of decent quality but they clearly reflect the price (they're not as sturdy as the frames I typically bought for double the price.) I bought a pair of glasses for £34 and I still use them 9 months later. Very good alternative to the expensive frames at Boots and Specsavers.

Top Critical Review

“Misleading. Box is useless. Long wait to receive.”

Wavey D.
8/11/20

Glasses FINALLY arrived from Germany. Was somewhat concerned they were coming from abroad, having been misled into thinking they were being manufactured in the UK. However, box they've come in is completely USELESS for the type of glasses I've ordered. Really regretting having used this company. Have zero confidence in getting this sorted in a timely manner. UPDATE: The company has agreed to give me a £15 refund to cover the cost of my purchasing a case separately.

Reviews (309)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (34)
Thumbnail of user olubusayoi
1 review
0 helpful votes
September 23rd, 2020

Was not happy with my full experience but I was able to attain a full refund after much effort so you can not fault their guarantee, however the only down was the effort it took talking to multiple people to effect my transaction and if I hadn't used PayPal I'm skeptical as to whether or not they would have come through

Thumbnail of user retaild
Shawn K. – PerfectGlasses.co.uk Rep

Hi Olubusayo,

Thank you for your feedback.

I am sorry to know that you had to return your glasses for a refund as they were not as expected.

We are aware that while making a purchase online our customers are taking risk to purchase a product that may not be suitable on receipt hence we offer a Unconditional Returns for worry free purchase.

Before we offer a refund there are few points that need to be clarified to see if there is an alternative to a refund to reduce the hassle for customers to make another purchase elsewhere.

Irrespective of using PayPal or any other mode of payment, we do not hold on to a promised refund. Sorry your order did not go the way you expected however we hope to serve you better in future.

Regards
Team PerfectGlasses.

Thumbnail of user jimm1372
1 review
0 helpful votes
March 29th, 2017

Painless purchase but i used the telephone and one to one contact, cant be bothered following a programmed machine, it worked a lot better and the person i dealt with was a credit to the company.

Thumbnail of user barbaraj13
1 review
3 helpful votes
October 31st, 2013

Good glasses - terrible glass case - refused to replace the glasses case unless I paid the postage!

Thumbnail of user benw70
1 review
0 helpful votes
March 19th, 2017

I thought they were reasonably priced. At first I thought the prescription was wrong but I think my eyes just needed to adjust to them.

Overall I am happy with my purchase.

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From the business

At PerfectGlasses.co.uk, making prescription glasses and sunglasses is our passion. We stock a multitude of styles in frames and are even willing to go out of our way to get you something another opticians’ won’t.
At Perfect Glasses, we supply top-quality prescription glasses with plastic, polycarbonate, and glass lenses. We dispense lenses with extremely strong / complex powers. Our optical laboratory has the largest prescription range of any manufacturer in the country, and supplies one of the UK's leading high street opticians. We can fulfil all your prescription ranges, and we offer a far more extensive choice of advanced lenses, coatings and tints than any other on-line supplier. We are also the only online glasses retailer who can supply prescription glasses with branded Kodak lenses!
Call us on 020 3287 3355 for a quote. You will be pleasantly surprised at how much you can save when you buy your glasses online from us!

Business History

At Perfect Glasses we provide an excellent range of high quality prescription glasses and sunglasses. You can literally choose from a collection of over 1000 pairs of glasses for men and women. And yes, buying prescription glasses online is easy. Every optician in the UK is required to give you a copy of your prescription when you go for your eye test. Once you have this, simply choose a pair of prescription glasses from our site, enter your prescription or click it using your smartphone and email it to us. Once you have placed the order for your new glasses online, you can expect to receive them within 7 working days!

It’s simple. Each pair of prescription glasses that we supply is covered by a ‘100% No Quibble Guarantee’. This means that if for any reasons you are not happy with your pair of prescription glasses, designer glasses or prescription sunglasses, you get a FREE Exchange or Full Refund. So go ahead & pick your perfect pair of prescription glasses online today!

Company Representative

Thumbnail of user retaild
Shawn K.
Manager - Compliance

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