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PerfectGlasses.co.uk has a rating of 4.01 stars from 309 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PerfectGlasses.co.uk most frequently mention customer service, high street, and prescription sunglasses. PerfectGlasses.co.uk ranks 14th among Eyeglasses sites.
No critical highlights yet
Pleased with my purchase. Had to wait a few weeks for them to arrive but this didn't effect me much - wouldn't purchase if you need within the week. Frames and lenses are of decent quality but they clearly reflect the price (they're not as sturdy as the frames I typically bought for double the price.) I bought a pair of glasses for £34 and I still use them 9 months later. Very good alternative to the expensive frames at Boots and Specsavers.
Glasses FINALLY arrived from Germany. Was somewhat concerned they were coming from abroad, having been misled into thinking they were being manufactured in the UK. However, box they've come in is completely USELESS for the type of glasses I've ordered. Really regretting having used this company. Have zero confidence in getting this sorted in a timely manner. UPDATE: The company has agreed to give me a £15 refund to cover the cost of my purchasing a case separately.
Summary: Okay... but be very careful! Little bit dodgy.
I got what I ordered after three weeks. They take an incredibly long time to deliver glasses. Also, don't give them your main email because they appear to either sell your email to other vision companies, or use their sister websites to spam you. You can expect to get several emails a week from a range of companies after signing up, even if you didn't request it.
11. 04. 19 finally received my refund. Chad tried to offer me free glasses instead of a refund! Told him I had gone elsewhere (Specs by Post)). I had to insist - more than once - that I just wanted my refund. PG*******. Cancelled my order 20. 03. 19. Problem with my prescription. Sent several emails to Chad with regard to my refund - no reply. Tried phoning just now - rings a couple of times - then I was cut off. Really upset. I cannot afford to lose £100+. What abysmal customer service. Shame on you.
I ordered a pair of glasses from this website which when they arrived were no good - despite paying extra for varifocal and extra thin lenses I couldn't focus or see at all but no problem I thought as the company offers a "no quibble" "90 unconditional" refund service. So I emailed them explaining the problem and sent the glasses back. After 6 weeks of chasing I finally got a reply to say that the glasses had been checked at the laboratory and as they were made to the prescription I had supplied I wasn't entitled to a refund and they were going to send the (useless) glasses back to me!
I emailed back quoting their "no quibble" refund policy etc and they said this only applied to single lenses not varifocal so again no refund.
I have since paid a lot of money for glasses from another optician using the same prescription and they are perfectly fine.
So I guess the bottom line is if you have more than just a standard prescription do not use this website.
The glasses came after 9 working days. I was advised to wait 3-5 working days but I can handle that. Here's the hmmm bit... As soon as I placed the order I received an email with the following...
"We have received an update from our laboratory informing us that we have received your order for a pair of rimless glasses for distance use.
As you have selected standard lenses our laboratory has suggested you to upgrade the lenses to polycarbonate (unbreakable) lens.
These lenses are recommended for rimless glasses and come with a year's replacement warranty however there is an additional charge of £25.00 to upgrade the lenses as advertised on our website.
As an exception our laboratory has offered a discount and have advised that we can upgrade the lenses to polycarbonate at a minimum cost of £20.00 for the prescription updated online.
We request you to please reply to this email with an authorization to upgrade the lenses so that we can send you an invoice for the additional charge and process your order with polycarbonate lenses".
My god, the trouble I had to say NO! I pointed out the laboratory must have been very lack that Saturday, to read and send my order back so quick. Sounds like a bit of hard sell to me.
They did phone me and say - no problem, I can have the ones I ordered (then into soft sell) - they were just trying to help!
Stick to your guns!
The Glasses are okay, they are what I expected, and are of a quality I imagined considering the price I paid.
Delivery was advised by text and email and glasses delivered on time.
notsoperfectglasses.co.uk
I live in France so ordered the glasses in perfect time so that I could pick them up on a trip to the UK, the glasses never turned up.
17 days after the payment was taken notsoperfectglasses.co.uk e-mailed me saying there was a problem, could I resend the prescription which I did. I also asked them to let me have a cost to mail them to France because I had now returned home, they asked for a shipping address and I gave them my French address. They mailed them to the original UK address.
Late October one of the nose pads fell off somewhere so I e-mailed notsoperfectglasses.co.uk saying, to save both me and you the mail cost of returning the complete glasses, could they pop a nose pad in the post and I would fit it.
The reply was yes, but I will need to pay the postage, I replied that the glasses were barely 2 months old and that they were still in warranty.
notsoperfectglasses.co.uk would not budge on the mail issue. I copied them a section of the Sales of Goods Act that states "the supplier bears any necessary costs including postage to repair faulty goods.
notsoperfectglasses.co.uk wrote back to say that online transactions are governed by the Distance Selling Act, and that the glasses do not carry any warranty, nor does their website claim that they do. I wrote back to say that the Distance Selling Act states that it is in addition to your other legal rights, including guess what The Sale of Goods Act.
That's when they stopped replying to my E-mails, my last e-mail today bounced back saying their mail server is full.
Customer loyalty can be enhanced when a company takes a complaint and deals with it effectively, in this case sadly not so. I buy about 1 pair of glasses a year, never again from notsoperfectglasses.co.uk.
AA France
Very slow service. Email a week in to my order saying my prescription wasn't correct and it would cost an extra £12. Paid the £12. Glasses arrived 3 weeks later. They look nothing like the glasses I ordered. However, prescription is spot on and I don't know where else you can get prescription sunglasses this cheap.
Gain trust and grow your business with customer reviews.
At PerfectGlasses.co.uk, making prescription glasses and sunglasses is our passion. We stock a multitude of styles in frames and are even willing to go out of our way to get you something another opticians’ won’t.
At Perfect Glasses, we supply top-quality prescription glasses with plastic, polycarbonate, and glass lenses. We dispense lenses with extremely strong / complex powers. Our optical laboratory has the largest prescription range of any manufacturer in the country, and supplies one of the UK's leading high street opticians. We can fulfil all your prescription ranges, and we offer a far more extensive choice of advanced lenses, coatings and tints than any other on-line supplier. We are also the only online glasses retailer who can supply prescription glasses with branded Kodak lenses!
Call us on 020 3287 3355 for a quote. You will be pleasantly surprised at how much you can save when you buy your glasses online from us!
At Perfect Glasses we provide an excellent range of high quality prescription glasses and sunglasses. You can literally choose from a collection of over 1000 pairs of glasses for men and women. And yes, buying prescription glasses online is easy. Every optician in the UK is required to give you a copy of your prescription when you go for your eye test. Once you have this, simply choose a pair of prescription glasses from our site, enter your prescription or click it using your smartphone and email it to us. Once you have placed the order for your new glasses online, you can expect to receive them within 7 working days!
It’s simple. Each pair of prescription glasses that we supply is covered by a ‘100% No Quibble Guarantee’. This means that if for any reasons you are not happy with your pair of prescription glasses, designer glasses or prescription sunglasses, you get a FREE Exchange or Full Refund. So go ahead & pick your perfect pair of prescription glasses online today!
