PepBoys

Pep Boys (Spring Hill, FL) site says: We take responsibility, deliver what's promised and honor commitments to our peers, partners and customers. We communicate honestly, openly and proactively with our peers, partners and customers.
Not True. Had picked up a nail in the road. Dropped my car off at 11:30. Told the fix would be done between 2 and 3 PM. At 4, I called and was told that my insurance claim had not been approved.
I called the insurance company and found out the call for insurance had not been placed (4 hours later). Received the insurance approval immediately (with Pep Boys on the line). On that call Pep Boys said "It does not get done any faster if you call it in". (so we {the customers} know where we stand. We are lower on line that the Pep Boys Staff. WE pay the bills, but are considered less that their staff.)
When I received up my car the repaired tire was set 6 pounds heavier than the other tires and beyond the rated range.
Pep Boys does NOT deliver what's promised. Does NOT honor commitments. Does Not communicate clearly. Considered their staff are better people than their customers.
This was fix a hole in a tire. What could go wrong on a more complex repair.

A black male customer went to explain that the wrong tires was order, Lisa was very unhelpful and denied making the error, and told the customer not to come back to the store again. The customer spent over $1000. This shows a lack of accountability & dishonesty. Do better!

I bought new tire there that was great. Then came back to get oil change in tire rotation. In some new rams with nothing showing on dash board. Drove my car home next day tire light came on. They put air in it. Reset. I was back there again with same problem
They said is my sensor in my tire. So I came they hade my car for hr half. Change the sensor came back on again. I came there three time seems like they don't have time fix what they put on my dash board. I won't to speak to owner. About this problem. I about fall on my faces running back forth. Seems stuck with tire light showing on dash board not now if I need air my tire. Please need help get this matter resolved. A blackwood

Went in for all season tire, even ordered and made appointment. The said drop off at 2 and pick up at 4. At 4 they call me and said oops we dont have your tire and they put on a lesser quantity on my tire. My car wasn't ready until 7pm. Never again!

I scheduled an appointment which I promptly kept. I had an Alternator installed and the battery light was turning on and off. I had the battery checked at the place i had purchased it and it was OK. I sat around for an hour and half until someone finally asked me what i was doing there and 10 minutes later i was told the alternator was OK. Not a very professional group

They used to be a reliable place to get car repairs at a reasonable price. Not anymore. I've experienced worst customer service recently I made an appointment and when I arrived they told me they were booked for the day, as if it's not a big deal for them. I am very upset at the fact that this happened.

I have attempted twice to order a floor jack on the Pep Boys web site for local delivery to a store for payment and pick up. Each time the online service verifies the pick up order but after 6 weeks I still have not received any notification that either order for the items has arrived for pick up. I understand the delays due to Covid19 but this seems a bit excessive. I wonder if because I am selecting the pay in store option upon pick up if the system is downgrading my order for delayed or late fulfillment. It matters because the price online is $45 cheaper when ordered online as a special. If I cannot actually get one at this price on line then its pointless to advertise it on line and very misleading. Disappointed.

This being my second experience at pep boys i should have known better. Everyone told me don't go to pep boys but i needed an inspection done asap. I walk in and customer service was great everyone was friendly and very willing to help. I drop my car off and get a call the next day saying it failed inspection. So i'm thinking what would have failed, i just checked the car over myself. "The rear wheel bearings have to much play." Ok how much. Not only did he try to sell me wheel bearings he tried to convince me i needed tires. Tires were not even a year old and were still a 3. Brakes were okay alignment should be fine no other issues. If i don't need tires why are trying sell me tires along with bearings. So for $1300 i'll take the work somewhere else. I go to my own personal mechanic. He asks me how these even failed they had hardly any play if any. I take it to my local dealership and have them look at it that week. Same answer from them. So no questions asked my mechanic orders an OE bearing and hub assembly for both of the rear. $300 total. After the issue is fixed Pepboys failed my car again for the same issue and tried saying the issue was worse. And now they say my tires are a 2 instead of a 3 in just one week and that my tires need done for sure. Even though there not even a year old and have plenty of tread. (a 3 according to the dealership). Also my brake caliper might need replaced they say and that i should get new rotors even though i just had the entire brake kit installed this year. (rotors caliper and pads) This place makes me laugh and i'm not sure how the people that work here even sleep at night trying to scam people. I've asked several people and they all told me don't go to pepboys. And i should have listened. This is my own personal experience yours may be different. They try giving those free things like oh we can inspect this and inspect that but to fix it your gonna pay top dollar at this place with mechanics that didn't get a job at a dealership, but they got hired at pepboys. Just remember that when they work on your car or truck. Oh and by the way my first experience years ago ended in my one tire never being torqued down. Yup it came off around 20 ft lbs and came off like nothing. Sounds safe to me. You choose.

Putting two stars because the mechanics are doing a great job with my car but the customer service is unpleasent. One time i have yo wait 8 hours for a change of oil even with appointment and most of the times you have to wait for 4 hours. Right now i am getting my car they told me to wait and hour and a half, so i came in two hours and nothing and before they have a customer before me and they told them 1 hour BECAUSE IT WAS A REGULAR CUSTOMER... I AM REGULAR CUSTOMER AND I'VE BEEN TREAT DEFFERENT SINCE I START BEEN HERE, so if you are not friends of them they put your car at last even with appointment very unprofessional bussiness

Failed to provide ordered part at agreed time.
I ordered this part from pep boys only because they said they would have it next day.

This month I bought Continental tires for our two cars on Amazon and elected to have them installed through Amazon/Pep Boys link. First installation was at Moreno Valley Pep Boys. To make a long story short the install was almost two hours long and I was the only one in the waiting area for an hour. Next I had my wife's tires done at Pep Boys Riverside Magnolia. She waited there as well as she was the only customer there. It also took almost two hours for the installation. Both with appointments go figure! 100 minutes each really? Pepboys advertise average tire install at 45 minutes. Https :// www.pepboys. Com/auto-care/tire/how-tire-install-works#:~: text=On%20average%2C%20a%20tire%20installation, front%20and%20moving%20counter%20clockwise.

I feel like Pep boys takes advantage of the fact that there isnt much competition. They have the parts and do the labor at their facilities; however, they are ALWAYS CHARGING WAY OVER ANYONE ELSE! Its disheartening, I need a new battery for my car they want to charge me $178 which is insane. My car is 10yrs old, and I can buy this same battery for half the price anywhere else. BUT I DIDN'T WANT TO HV TO INSTALL IT. I guess to save the money I'll hv my husband use the 2 tools n 5 mins it'll take to put it in :) Like I said disheartening because they advertise FREE INSTALLMENTS BUT ITS NOT FREE THATS WHY THEY CHARGE DOUBLE. IM DONE WITH PEP BOYS

Horrible service... went poor in new hubs and bearings. They have me back the car pulling bad steering wheel not straight, after they so called did the alignment... any way the manage was pissed cause i took it back. Long story short three days later and they couldn't do the alignment still posted for the service with no compensating for not being able to do alignment and also broke two rear door window guard.

Letter to Pep Boys...

Once upon a time I vowed to never use Pep Boys services again.
Hendersonville, TN., had some work done including the replacement of a broken wheel stud.
2 months down the road I have to pull said tire. Remove hub cap... BROKEN STUD IS STILL BROKEN... though I paid to have it repaired. When I confronted the PB rep (who, in all fairness, DID, refund my money), he just grunted at me.

Nonetheless, moving on to 2015, I need tires. Quickly and as inexpensively as possible. PB in PCB, FL., provide me with an excellent deal and service.

Dacula, GA.

I have visited the PB at this location several times now with VERY mixed results, some of which have been posted elsewhere.
The last couple of visits have been for brakework (brakes work but squeal like a pig), and an oil change.
This last visit requires a little more explanation...
Took a coupon for a $29 oil change over. Bill is for $60! What?!
Ca-ching... ca-ching goes the calculator... $40 now (or some such)... WTH?!
Ca-ching... ca-ching goes the calculator... $31+ now... OK... so now we are really at coupon price. Geez.
On the way home I notice truck now pulls to the left. Still not sure what that's all about.
Get home, check oul, 1 quart low. Geez. Really?
Monday, April 3,2017, I get up early to jake appointment at this same PB. Need rotation, balance, fix squealing brakes, and, why is my vehicle pulling to the left?
Appointment is for 12pm, Monday, April 3,2017. Cool!
I get there at 11:50 am. At 12:05 pm I am told, "It's going to be at least 1 1/2 hours before service".
"Why did I bother to make an appointment", I asked "Janice", the PB rep?
She just grunted at me.
Rather than be uncivilized, I just went away.

I'm not sure exactly what to say. I'm certain that in the large scheme of Pep Boys business method, my few paltry dollars spent there, as much as my opinion here, is meaningless.
In return, I no longer trust Pep Boys and I damn sure would NEVER recommend them to anyone else.

Thank you.

I generally avoid Pepboys because they are expensive and the service is usually pretty mediocre. Better off going to a smaller time local business.

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I went to get two tires. They would not put my tires on the front of my van like I wanted. I left without getting the tires. They told me that the tires had to be put on the back. My tires were fine on the back.