• PeopleSmart

Overview

PeopleSmart has a rating of 1.61 stars from 125 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about PeopleSmart most frequently mention credit card, phone number, and customer service problems. PeopleSmart ranks 149th among People Search sites.

  • Service
    25
  • Value
    27
  • Shipping
    10
  • Returns
    16
  • Quality
    24

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
1
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • They write in their "Terms and Conditions" that they will not charge your credit card until after 7 days.
  • Then, realizing I would get no satisfaction via email, I unsuccessfully scoured the website for a phone number.
How would you rate PeopleSmart?
Top Positive Review

“Ali Shonila Review”

Defne K.
4/5/23

She was very friendly and helpful when helping me. I was calling with hesitation since I am located in Canada and didnt know if there was much to help, but Alisha cleared up all my questions and any concerns were taken care of. Thank you Ali for your kindness and support.

Top Critical Review

“Extremely elusive cancelation policy. Do not use this service.”

Jasper S.
6/12/23

I got a 1 dollar trail for a week of the membership. I emailed twice, filled out the contact forms, and no response. I was charged for the full membership. I then called the phone number to cancel. Elusive there too. Once you cancel, it quickly says a confirmation number that you can barely make out. Then it immediately hangs up. DO NOT USE.

Reviews (125)

Rating

Timeframe

Other

Reviews that mention popular keywords

credit card (22) phone number (17)
Thumbnail of user defneapple
1 review
0 helpful votes
April 5th, 2023

She was very friendly and helpful when helping me. I was calling with hesitation since I am located in Canada and didnt know if there was much to help, but Alisha cleared up all my questions and any concerns were taken care of. Thank you Ali for your kindness and support.

Service
Value
Shipping
Returns
Quality
Thumbnail of user michellep1319
Michelle P. – PeopleSmart Rep

Hi there Daphne!

Thank you so much for your kind words!

Thumbnail of user celinel3
1 review
6 helpful votes
November 18th, 2014

I just used PeopleSmart despite the bad reviews and found it pleasant and got all the info I wanted. It was an ease to cancel.
All you complainers, I'm sorry to say, it's because
1. Don't read
2. Don't know your way around the internet very well.
3. If all else fails, you can always go to your paypal and cancel recurring subscription.

Five stars from me. Thanks PeopleSmart.

Tip for consumers:
Read read Read
If at first you don't suceed, try and try again.
I"m surprise how people say that they didn't know it was a trial and has monthly billing - it's written right there!!!! Move slowly, read and don't be trigger happy and you will be pleasantly surprise.

Service
Value
Shipping
Returns
Quality
Thumbnail of user karianner
1 review
3 helpful votes
April 9th, 2014

I love this website it helped me find my dad 23yrs later. I found an email of his, I emailed him and the next day he emailed me and we starting talking. Now my sister and I are going to see him in four days. Thank you people smart for helping me

Thumbnail of user brianm118
5 reviews
3 helpful votes
April 8th, 2015

PeopleSmart lookups help keep customer addresses up-to-date for small business.

Thumbnail of user glennr20
1 review
5 helpful votes
August 3rd, 2014

I ordered a report from this company and for whatever reason got the wrong person's report. I contacted the company and they immediately gave me credit to get the right report. The right report was very helpful, allowed me to locate an old friend who was delighted to hear from me. I then read the reviews on this site and panicked, thinking I was going to get charged a monthly fee for a free trial. I e-mailed them my concerns and within hours got an e-mail back assuring me that I had indeed NOT signed up for a free trial. As of August 2014 I found this company to be very helpful and courteous and wonder why they have gotten so many negative reviews.

Glenn

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From the business

PeopleSmart is a people search engine that helps you find and connect with others. Search by name, phone, email, or address to find someone you're looking for.

Company Representative

Thumbnail of user stefanir1
Stefani R.
Typically responds within 2 days

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