• PeoplePerHour

PeoplePerHour

Overview

PeoplePerHour has a rating of 1.36 stars from 182 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about PeoplePerHour most frequently mention customer service, paypal account, and support team problems. PeoplePerHour ranks 111th among Freelancing sites.

  • Service
    48
  • Value
    46
  • Shipping
    28
  • Returns
    32
  • Quality
    40

This company responds to reviews on average within 4 days

Positive reviews (last 12 months): 7.1%
Positive
1
Neutral
0
Negative
13
30
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • This is the worst experience talking with customer service.
How would you rate PeoplePerHour?
Top Positive Review

“I certify that this review is based on my own experience, that I am in no way affiliated with thi”

OSAS Mike M.
6/29/23

I certify that this review is based on my own experience, that I am in no way affiliated with this business, and have not been offered any incentive or payment to write this review. I agree to Sitejabber's Terms of Service, including to not write false reviews – which is, in many cases, against the law.

Top Critical Review

“I think they steal money without your knowledge”

Sophie A.
3/1/24

1. I think they steal money without your knowledge 2. Support is tortosie-ly slow or perhaps just doesnt ever reply back Write to them where did my money go - no answer. Some dats later, they will say investing and you never get your money back. 3. cheater finance team of PPH

Reviews (182)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (22)
Thumbnail of user alanm1205
2 reviews
1 helpful vote
February 18th, 2023
Verified purchase

Last month I hired a freelancer for some SEO work. After searching heavily I found one with a 5.0 rating, which is the highest in their system. The work was of no quality and was a total mess. When I submit my feedback, as per their system, my review doesn't appear until the freelancer adds her review.

So, if the freelancer doesn't do that, my honest review will never appear and there is no way another buyer knowing about her work. Probably, this is how she got the highest rating.

Tip for consumers:
Don't trust PeoplePerHour rating system. It's a heaven for bad freelancers.

Products used:
I use PeoplePerHour for hiring freelancers

Service
Value
Quality
Thumbnail of user mail.cjmodi
1 review
3 helpful votes
July 4th, 2023

There are two huge problem with remote freelancing sites, and this one is no exception: Scams, scams, scams, scams, scams. Unvetted job posts lead to scam after scam, most of which are obvious (little-to-no detail, crazy overpayment for simple tasks, bad grammar, etc), some are a little more clever, which I assume are just job descriptions lifted from elsewhere, then they start asking you for weird info and redirect you to other sites.

And of course there's the other thing: The pay. If you live in the United States, or Europe, or Australia, or any similar nation, you're going to find most of the work is underpaid because there are 100,000 people from Kenya or India or Pakistan willing to do 10 hours of work for $41. That is a literal real example that I pulled. It is SUCH a waste of time.

Thumbnail of user davidk1978
1 review
9 helpful votes
December 9th, 2020

There are few genuine freelancers out there, but most of them fake 'experts' they show others' work as their own but when you get the job done it'll be sub-standard quality.

I suggest you only work with a high rating freelancer (Top 1% or so).

PPH customer service is very poor, if you file a dispute they ask you to work directly with a freelancer, but still charge 10% commission from you for doing nothing.

Thumbnail of user kirstym38
1 review
1 helpful vote
January 26th, 2021

I signed up to have an extra source of clients if necessary. I was too busy with other projects from Upwork to apply for any jobs on there before the qualifying period was up. What's the point in trying to maintain a high quality base of professionals if you make it awkward for actual professionals who happen to be busy on other jobs?

I see they now have the option to extend the qualifying period. Still, why judge quality based on time factors instead of job performance and client feedback? These time limits don't make sense. It's not a logical system and it puts me off using them in future. What other nonsensical features/hassle might I discover at a later date?

Products used:
N/A

Quality
Thumbnail of user sakyab
5 reviews
20 helpful votes
May 7th, 2021

PPH is a global marketplace but buyers are only interested in working with UK freelancers, after 3 months if you do not win a job, they will ask you to pay a subscription to continue in their platform.

Thumbnail of user mubashirr
3 reviews
8 helpful votes
September 22nd, 2016

Been on this site for an year all i got is nothing even paid pph to be on first line for keywords didn't help as well ripped i guess made no cent from it

Thumbnail of user isabelb16
1 review
6 helpful votes
March 20th, 2018

They have to improve a lot when it comes to sellers paying for proposals that are not accurately defined. Had to refund some money to sellers because job postings needed more information. I'm a professional translator (with training and experience) and see a lot of people getting work in the field due to very low rates - people with no training in the field. It´s very unfair. Quality is not assured and sellers don't know what they are getting, as most speak English and don't know a bit of my language.

Thumbnail of user candsg
1 review
4 helpful votes
November 26th, 2018

Having been a Buyer on this site and worked as a seller, I have to say that preference is shown to Buyers. High rates charged for work completed, advertising add ons which seem overly expensive, no prior vetting of any freelancers, no access to funds paid when refunded (you are given a credit instead of an actual refund)
Commission fees are in excess of 20% for sellers, poor customer service, charges to lodge a dispute, most processes including refunds being automated and often carried out in error with no recourse to issues being remedied...

Would not recommend.

Thumbnail of user brendab19
5 reviews
12 helpful votes
March 19th, 2015

Another freelancer site that takes money for nothing! You pay for you bids and then pay 18% of the money you earn. And of course if you use Paypal, you then pay paypal.!

I had trouble with this company when I was scammed by someone pretending to be Fidelity Investment, and they didn't back me up.

The last straw was I did work for someone amounting to £240, the client wouldn't pay and you've guessed it, they didn't back me up!

What the heck do we pay our fees for!

Dont use this site if you want a safety net, you might as well be doing it on your own!

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Company Representative

Thumbnail of user campbellc27
Campbell C.
Typically responds within 4 days

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