• Peltz Shoes

Peltz Shoes

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Overview

Peltz Shoes has a rating of 1.45 stars from 50 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Peltz Shoes most frequently mention customer service, and return label problems. Peltz Shoes ranks 658th among Shoes sites.

  • Service
    17
  • Value
    15
  • Shipping
    13
  • Returns
    10
  • Quality
    11
Positive reviews (last 12 months): 16.7%
Positive
1
Neutral
0
Negative
5
6
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • I've been in customer service for many years, and I know that a little empathy goes a long way.
  • I bought a pair of shoes from them and wanted to return it.
How would you rate Peltz Shoes?
Top Positive Review

“Amazing price, fast delivery: perfect!”

Kate H.
2/7/21

Excellent inventory, competitive price (less than half of competitors' prices) for a beautiful pair of boots. And fast delivery! We are perplexed by the poor reviews we've seen--our experience with Peltz Shoes was wonderful!

Top Critical Review

“If I could give 0 stars, I would”

joan r.
5/12/21

The shoes arrived but didn't fit. Needed to return. No confirmation email so I searched online. Said to use shipping label provided. It appeared that shipping label had been ripped off the shipping notice inside one package and was nonexistent in the other received. Using their online tool didn't work. It just kept getting, "Your order could not be found!" Also, the form inside the box had impossibly tiny print, as if they wanted it to be impossible to read.

Reviews (50)

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Reviews that mention popular keywords

customer service (8) pair (9)
Thumbnail of user joannh240
2 reviews
3 helpful votes
June 18th, 2021

I saw this nice pair of Earth Origins (Sophie Sandal) women shoes in brown and wanted them. The color advertised online is a pretty brown. The shoes arrived and I opened my package to see this ugly, almost puke color shoe. I was disappointed. I hate the process of sending orders back. BUT, I called and spoke to this wonderful customer services staff: Stephanie, who stayed on the phone with me and placed my reorder. I sure hope I get the pretty brown color with this next shipment; otherwise I will request a refund. Thanks you

Tip for consumers:
When you order from items advertised on the site, the color can be different when you receive it. I liked my order, but what was advertised in color, was not what I got. The aggregation is in returning the item and delaying your order. Thx U!

Products used:
Shoes

Service
Value
Shipping
Returns
Quality
Thumbnail of user edwardl1046
1 review
1 helpful vote
October 19th, 2023

1. Seems impossible to reach customer service. The website appears to have been designed that way. It is very frustrating.
2. Advertised discounts have not worked for me.
3. Delivery time is very slow.

Products used:
Shoes

Service
Value
Shipping
Quality
Thumbnail of user marinav
9 reviews
36 helpful votes
December 8th, 2013

I'm probably not in a position to judge this site upon just one purchase - maybe I just had bad luck with them. Although they have pretty good sales on shoes, their shipping is very expensive, around $9. So last summer I found a pair of sandals on sale that were kind of I was looking for and had a good review. I even bought 2 pairs in different colors, since one pair cost was just a bit more than the shipping. These sandals were terrible - they were pushing and rubbing the feet so bad that I couldn't wear them. I wish I had read reviews about them on other websites. Anyway I would have to pay another $9 to return them was not worth it - I just lost $29 Unless they change their shipping policy to free shipping and returns (like Zappos, for example) I would never buy from them again.

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About the business

Peltz online shoe store has a fantastic range of shoes online at amazing prices! Browse & buy shoes online or reserve your favorite pair to try on in-store!

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