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Pelican Parts has a rating of 4.4 stars from 79 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Pelican Parts most frequently mention customer service. Pelican Parts ranks 48th among Auto Parts sites.
This company responds to reviews on average within 7 hours
No critical highlights yet
Comments = 10/10. Always able to find what I need, prompt order filling and quick delivery. Appreciate the site's ability to confirm that the part fits my vehicle.
They sent the wrong part and wouldn't refund my money because they could only refund it to the card that I used to purchase the part. But I lost that card, and canceled it, after paying for the part. Giving them the replacement card number wouldn't do. A curious business model.
Delay in shipment of the product is at it's worst, Tracking number provided has no update after shipment. You can not tell what is happening with your order. Email from the customer service does not help at all as they appear to be making pandemic as an excuse. Be very aware of this company better stay away from them.
Ordered a cai for my bmw that was supposed to take 3 days to get to me but i didnt receive it till 2 months later. I personally will never shop with this company again. I Had one person in customer service that actually could get me info on my order. Very on composed company!
Hey Chad,
Thanks for taking the time to leave a review. My apologies for not living up to expectation on your recent order. I just sent you a PM. If you could respond back when you get a chance I would appreciate it. I would like to see what transpired and see what I can do to assist.
Thank you,
Michael Morita | Vice President of eCommerce
Pelican Parts LLC.
1600 240th Street | Harbor City, CA 90710 | USA
Office: 310-626-8765 x320 | Fax: 310-626-8764
Email: mmorita@pelicanparts.com
With a $100.00 core charge it will cost me between $50. To $75.00. To return a starter. Felt that they could have told me this (projected return costs) before. And perhaps saved me the 'trouble' of buying from them. In the future I will buy closer to my home and not have to ship something across the country. And lose the core deposit to postage. Good bye Pelican
Tom,
Thank you for taking time to leave a review. I am sorry that the return freight charges where so high. Every year FedEx and UPS seem to increase the rates. I personally hate paying the crazy costs that these companies charge for shipping. I sent you a PM to see if I could help ease the pain a bit for you. Would you mind replying to the PM or sending me an email with your order number or the email address you used to purchase the products?
Feel free to contact me at any time. All of my information is listed below.
Thanks,
Michael Morita | Vice President of eCommerce
Pelican Parts LLC.
1600 240th Street | Harbor City, CA 90710 | USA
Office: 310-626-8765 x320 | Fax: 310-626-8764
Email: mmorita@pelicanparts.com
I have no issue with their selection. However, I could have walked from California to Florida faster than their free economy shipping. Item shippe on 19 Oct and arrival not set till 30 Oct. I ordered some crappy $3.00 product to get free shipping and I regret it. Don't use their free shipping unless you live next door. Very frustrating. The shipping arrival date has changed 3 times.
Norman,
Thank you for the kind words about our selection. I am proud to say we now have will over 2 million items available on our site. My co-workers in our Catalog Team work extremely hard and are always searching for new and exciting products. As a fellow enthusiast I think they have one of the coolest jobs in the company. They are always in on the ground floor and are first to be informed the latest and greatest products.
I am so sorry about the delay in transit. I completely understand how frustrating it is to wait an extended period of time to receive an order. It is painful for us to watch when we do everything in our power to get the order out of our facilities on-time. Then we stand by only to see the freight provider flubs the delivery making us miss our expected delivery date window. Most orders that ship out Economy Option get delivered to our customers on-time during the expected delivery window. Every now and then a carrier does take a bit longer to deliver. In your case it looks like they changed it 3 times. Again so sorry for the delay. We offer several upgraded shipping options at a significantly reduced cost in our shopping cart. These options are great if you have a time sensitive project and need the parts you ordered immediately.
I just sent you a PM and my contact information is listed below. Please feel free to contact me directly if there is anything further I can do to assist. If you are willing to give us another opportunity to earn your business I would be happy to assist you personally. I’ll see what I can do to make up for the delivery mishap. Thanks for the understanding and support.
Warm Regards,
Michael Morita | Vice President of eCommerce
Pelican Parts LLC.
1600 240th Street | Harbor City, CA 90710 | USA
Office: 310-626-8765 x320 | Fax: 310-626-8764
Email: mmorita@pelicanparts.com Read less
Gain trust and grow your business with customer reviews.
Pelican Parts is THE destination for automotive enthusiasts seeking an engaging experience to fulfill their automotive pursuits. As the leading source of car parts for the European automobile industry, including Porsche, BMW, Mercedes Benz, Volkswagen, Audi, Saab, Volvo and Mini, we are committed to providing our customers with everything they need for their car project, including parts, accessories, technical resources and community.
• We offer the most extensive and competitively priced selection of Genuine, OEM and aftermarket parts in the industry with over a million part numbers to help with maintenance, upgrades and hard-to-find parts.
• We provide a comprehensive selection of accessories including specialty gifts like keychains, posters and other fun stuff, car care, interior/exterior style finishes, garage gadgets, and thousands of tools.
• We produce and manage thousands of “how to” tech articles to help the DIY (do-it-yourself) enthusiast with their car projects. Our founder is a well-known published author of several car DIY books.
• Our sponsored community is one of the largest 500 communities in the world with tens of thousands of car enthusiasts visiting daily to help one another out, post their own cool projects, stories and classifieds.
We at Pelican believe the automobile provides wonderful opportunities to exercise our independence and spirit, to channel our creative expression working with our hands and minds together, even in this increasingly technological world. Everything we do is designed to give the car enthusiast an empowering and fulfilling experience to pursue their (and our) love of cars.
Specialties:
Engaging and empowering the community in the fulfillment of their automotive pursuits! We have committed to our customers to provide a platform that contains every technical resource, countless amounts of parts and accessories, and a community to socialize about our passion and yours.
UPDATE: 10/4/22
Hey I haven't heard back from you but wanted to let you know I'm still here for you if you need anything.
Original Reply: 10/3/22
Hey Arnold,
Thanks for stopping by to leave a review. Thank you for your over three years of business with us. Our small team does appreciate all the support.
My apologies for not living up to expectation on your recent order. I know when you are in the middle of a build any delay is painful. I am so sorry to be the cause of that pain. I reviewed your order, and it looks like this order was placed on September 19 and shipped out the following day on September 20. It appears that the packages were leaving our facility in Harbor City, California headed to Australia. With the shipping method being USPS priority mail. It is extremely frustrating on our end when we do everything right to get the order out the door only to have a carrier flub the delivery. Unfortunately, with USPS I have seen some instances where tracking is missing or not updated. When we call our rep to get more information, they inform us that it will eventually update and to remain patient. Not the answer either one of us want to hear. Personally, I think USPS’s care factor is zero.
I just shot you an email. If you have time, I would appreciate a note back. I’ll work with you to see if we can make up for this flub.
Take Care,
Michael Morita | Vice President of eCommerce
Pelican Parts LLC.
1600 240th Street | Harbor City, CA 90710 | USA
Office: 310-626-8765 x320 | Fax: 310-626-8764
Email: mmorita@pelicanparts.com