Ordered 2 pairs of shoes. Took 2 months to arrive only to find they were too small. When I emailed for information on returning my order they suggested I gift them to someone instead and offered me a 20% discount if I placed another order.
After 2 more months they finally responded with how to return my order:
If you choose to return your package, pack the item securely with the actual packaging and attach a note (indicating your order number, name, and reason).
The address is:
Name: Cairong Lin
TEL: *******8530
Address: Yongda road 7, Huadong town, Huadu district, Guangzhou, Guangdong province, China
Zip code: *******
However, the freight should be paid by your side.
Please let us know when your parcel has been sent and send us the tracking number so that we can track the entry. We will then check the shipment.
Once we have received the return package, we will exchange it or refund you as soon as possible. Please send it back via the "Taxes Included".
Out of principal I paid $60 to return my $85 order.
Sent my order back 9. 11. 2020.
Re: Order #******* Return Tracking Number CH*******US via USPS with tracking number for verification.
Feel free to check tracking status on USPS website. Once package reaches China it apparently goes into a black hole for the refund never to be completed.
Still waiting... Shipping. No Refund/No Response
Ordered 2 pairs of shoes. Took 2 months to arrive only to find they were too small. When I emailed for information on returning my order they suggested I gift them to someone instead and offered me a 20% discount if I placed another order.
After 2 more months they finally responded with how to return my order:
If you choose to return your package, pack the item securely with the actual packaging and attach a note (indicating your order number, name, and reason).
The address is:
Name: Cairong Lin
TEL: *******8530
Address: Yongda road 7, Huadong town, Huadu district, Guangzhou, Guangdong province, China
Zip code: *******
However, the freight should be paid by your side.
Please let us know when your parcel has been sent and send us the tracking number so that we can track the entry. We will then check the shipment.
Once we have received the return package, we will exchange it or refund you as soon as possible. Please send it back via the "Taxes Included".
Out of principal I paid $60 to return my $85 order.
Sent my order back 9. 11. 2020.
Re: Order #******* Return Tracking Number CH*******US via USPS with tracking number for verification.
Feel free to check tracking status on USPS website. Once package reaches China it apparently goes into a black hole for the refund never to be completed.
Still waiting...