• Peak-Ryzex

Peak-Ryzex

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Overview

Peak-Ryzex has a rating of 3.9 stars from 87 reviews, indicating that most customers are generally satisfied with their purchases. Peak-Ryzex ranks 186th among Business Services Other sites.

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
1

What reviewers want you to know

Positive highlights

  • I got a reply the same day from customer service, thank you.

Critical highlights

No critical highlights yet

How would you rate Peak-Ryzex?
Top Positive Review

“The labels are a tad expensive in my humble opinion...”

anonymous Z.
1/13/20

The labels are a tad expensive in my humble opinion but they are better quality than some we've ordered. I like the reward points you offer!

Top Critical Review

“They will never help you”

Ryan S.
4/18/23

Have fun waiting on hold for the rest of your days on this earth. One day I will receive support for my poor scanner.

Reviews (87)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (8)
Thumbnail of user ryans1893
1 review
1 helpful vote
April 18th, 2023

Have fun waiting on hold for the rest of your days on this earth. One day I will receive support for my poor scanner.

Service
Value
Shipping
Returns
Quality
Thumbnail of user sodaf
1 review
0 helpful votes
October 30th, 2019

I purchased 25 scanners from them for my FedEx routes. First time I had a problem with one I called for service, took 11.5 hours to call me back. I knew I should of went with the other company, and I am buying 3 more through the other company. Beware they get your money and forget you.

Tip for consumers:
Go with another company

Products used:
Zebra

Service
Value
Shipping
Quality
Thumbnail of user robertr503
Robert R.
1 review
0 helpful votes
November 22nd, 2017
Verified purchase

Encountered considerable initial difficulty placing the order due to the use of the SAFARI browser. However, when I switched to CHROME at the suggestion of Carrie Steeger, your website performed perfectly, and the problem was resolved.
The Shipment arrived today (December 6, 2017 - order placed November 22) in apparent excellent condition, thanks largely to the secure, padded packaging.
Since the product has not yet been placed in service, its performance can not presenty be evaluated. However, our expectations are high.

Thumbnail of user claytony2
Clayton Y.
1 review
0 helpful votes
November 13th, 2017
Verified purchase

The shopping cart works smooth and great, that's all the customer wants! Now for the fulfillment phase???

Okay, Fulfillment took awhile, but that's okay, because Peak didn't promise anything. Plus, it's Christmas Season, so slow is okay!!!

YES, would order again and again because shopping cart is GREAT!!!!

Thumbnail of user kenr101
Ken R.
1 review
0 helpful votes
November 16th, 2017
Verified purchase

good so far, Tried to order with a po that was sent edi and have been unsuccessful so Im trying this

Thumbnail of user johnc1018
John C.
1 review
1 helpful vote
September 29th, 2017
Verified purchase

Spent two days trying to get a representative on the phone. Never got farther than voicemail, and never received a response from message left. Finally placed order online and coupon code flashed up but was invalid when attempted to apply.
Shortly afterward I was contacted by a representative who volunteered his contact information to ensure a better experience upon returning.

Thumbnail of user amieg7
Amie G.
1 review
0 helpful votes
September 27th, 2017
Verified purchase

It was very frustrating that it told me server error many times then held for customer service for almost 20 min trying to get it figured out

Thumbnail of user debrak65
Debra K.
1 review
0 helpful votes
August 18th, 2016
Verified purchase

I found shopping at Peak-Ryzex to be an easy and straightforward experience. The site's layout is intuitive and well organized, the product selection is such that you are sure to find something that works for you, and their customer support staff is friendly and knowledgeable. I had questions regarding the Zebra GK420T and Intermec PC43t label printers that I couldn't find on the site, and their online support team was able to help me on the spot. Other things to notice are their price match guarantee and free shipping, as well as their own 800 phone line for more in-depth recommendations, though I didn't make use of it as I was clear on what I needed. It would be nice to have a way to compare multiple, similar products on one page, but one can do that themselves by spending a few minutes on the products' detailed profiles. Bottom line, a good site that offers quality products, along with the information you need to make an informed decision, provided you take the time to read or ask.

Thumbnail of user paulp304
Paul P.
1 review
0 helpful votes
September 12th, 2017
Verified purchase

Your new website is awefull, please just list the labels for my printer, then the size, count, price. It needs to be all in one place so I can see what Im doing. It is so spread out that it takes forever to navigate.
Also, Stop showing "SIXOFF" if I cant use it!

Thumbnail of user jodis42
Jodi S.
1 review
0 helpful votes
September 1st, 2017
Verified purchase

It was easy to find what I needed and fill out the information to order. Free shipping is excellent!

Thumbnail of user michaelh707
Michael H.
1 review
0 helpful votes
August 15th, 2017
Verified purchase

Your purchasing process is way to complicated, add to cart on catalog page does not let you know item is selected.

Thumbnail of user clayc25
Clay C.
1 review
0 helpful votes
August 8th, 2017
Verified purchase

Great website. Customer Service was great too. They actually called to confirm my order - which by itself is AMAZING!

Thumbnail of user laner7
Lane R.
1 review
0 helpful votes
July 25th, 2017
Verified purchase

Got my question answered quick. Did not have to be transferred to a number of different people. Loved it

Thumbnail of user bellas34
Bella S.
1 review
0 helpful votes
July 21st, 2017
Verified purchase

Google Shopping says "Special offer: 6% off + 5% cash back + price matching. Enter code at checkout. Expires in 102 days." But when I entered code, your site said "Invalid."

Thumbnail of user pattiw25
Patti W.
1 review
0 helpful votes
July 12th, 2017
Verified purchase

Great experience with your online chat agent (David Bianchi). There was a concern however. David said the item should ship in roughly 1 business day but the website says 'normally ships within 21 days'. I'm trusting David was correct as item is in stock.

Thumbnail of user jasont174
Jason T.
1 review
0 helpful votes
September 21st, 2017
Verified purchase

So far the process has been good. Look forward to seeing product and making sure it is a match to the description.

Thumbnail of user bettyg76
Betty G.
5 reviews
0 helpful votes
August 26th, 2016
Verified purchase

very pleasant and helpful.....only criticism is that I had to keep emailing for follow up. no one ever got back to me without my repeatedly contacting you.

Thumbnail of user peggyb83
Peggy B.
1 review
0 helpful votes
August 26th, 2016
Verified purchase

Our customer service rep showed me how to order online which is much more convenient for us and also offers discounts that otherwise might not be available. Very pleased.

Thumbnail of user jimd241
Jim D.
1 review
0 helpful votes
August 15th, 2016
Verified purchase

I was able to find the labels I was looking for, and the ordering/new account setup went pretty smoothly.

Thumbnail of user ericm233
Eric M.
6 reviews
2 helpful votes
August 15th, 2016
Verified purchase

great selection - we snagged a recommended scanner and printer, but we were really eying up the kits. maybe next time

Thumbnail of user philipm134
Philip M.
1 review
0 helpful votes
September 14th, 2016
Verified purchase

For the past day and a half I have left voice messages for a call back to place an order as the recording said someone would call me back, but no one has. So I was looking on the internet to buy my ribbon somewhere else.

Thumbnail of user larimeew
Larimee W.
1 review
0 helpful votes
September 9th, 2016
Verified purchase

Trying ot edit the mailing address was a problem. I finally did it, but it took several tries. The editing window doesn't scroll and there appears to be something below the phone number that it needed but I have no idea what.

Thumbnail of user santiagom34
Santiago M.
1 review
0 helpful votes
April 5th, 2017
Verified purchase

I logged in with my account and the system kept giving me an error message at checkout. All my information and credit card were correct. I spoke to Greg from your office, he took my cc# but then he called and said that glitch should be corrected and try again. I tried and nothing happened. I ended up purchasing as a guest, not with the account. Also, the "Welcome back this is Andy" pop-up is very annoying and not helpful at all. I chatted with someone without any solution. Also, the prices and availability of the same item were changing as I logged back in.

Thumbnail of user larrym231
LARRY M.
2 reviews
0 helpful votes
December 1st, 2017
Verified purchase

I would like to have different ship to and bill to contact people. The system didn't seem to allow for that.

Thumbnail of user johnj479
John J.
0 reviews
0 helpful votes
March 24th, 2020
Verified purchase

It is difficult through our procare webite to find how to order from you. I called your company last week and left my number to have someone call me and they never responded.

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