• PDFfiller

2022 SITEJABBER AWARD

PDFfiller

Overview

PDFfiller has a rating of 3.27 stars from 84,165 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PDFfiller most frequently mention customer service, free trial, and great product. PDFfiller ranks 1st among Business Documents sites.

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 53.8%
Positive
14
Neutral
1
Negative
11
10
See all photos

What reviewers want you to know

Positive highlights

  • Would like better fill in capability for the PDF forms... that said morenthan happy with the product.
  • Customer support was very helpful not to mention 24/7.
  • 2022 Customer Choice Winner

Critical highlights

  • PDF Filler has been down for hours and there is no way to contact them or find out when it will be back.
  • Customer service response times and options aren't the greatest.
  • Beware this extension is NONFUNCTIONAL without credit card payment.
How would you rate PDFfiller?
Top Positive Review

“Very Useful Tool”

Lisa J.
1/4/24

It is very convenient to be able to fill out documents from any computer, even if the computer you are working on does not have the program on it the document originated from. You can preload forms you use frequently, make templates and you are all set!

Top Critical Review

“What pdf doesn't tell you up-front!”

Dan C.
11/3/23

Despite the displayed options, SAVE, PRINT, you can't do any of that till they have your credit card that they charge $101 to, which you don't learn about till you've completed your work! So I emailed to 'cancel immediately'; got an email they had, learned later, that only cancels the renewal of the subscription. The $101 is refunded only if you notice it on your charges, email and specifically request it. I've now put their name on my bulletin board to make sure I don't fall for their fibs again.

Reviews (84,165)

Rating

Timeframe

Other

Reviews that mention popular keywords

pdf filler (189) customer service (54) credit card (32) pdf forms (29) customer support (23) pdf documents (28)
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vsandhya W.
1 review
0 helpful votes
August 11th, 2020
Verified purchase

Annotation is provided in the mobile but not in the laptop why? For correcting tick mark and cross red colour is the best. Black is not impressive at all. After completing we need to access the google classrom easily. ON THE WHOLE IT IS ' THE BEST'.

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anonymous N.
3 reviews
1 helpful vote
July 16th, 2019
Verified purchase

software is not intuitive to me, i'm sure i'll get better at finding what i want, but since i currently only go in a few times a year (to prepare tax returns), i get a little frustrated.

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Dave M.
12 reviews
6 helpful votes
December 9th, 2019
Verified purchase

The program works well and allows me to edit (not easily) pdf's to use how I need to in our business.

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ogaenia c.
1 review
0 helpful votes
June 5th, 2018
Verified purchase

I use it when I need to manually take care of things or split off pages - my problem is that PDF filler will remove signatures that have already been completed in another source and want documents resigned - when that is not what I am trying to do. I keep thinking it is a setting or something but whatever it is, it is very annoying and I often have to revert to free programs online to do what PDF filler use to do so well

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Matt L.
1 review
0 helpful votes
August 23rd, 2019
Verified purchase

Great product but it is still quite buggy. For instance, when entering info into fields, "tab" should take you to the next field, but it rarely does. Instead, tab takes you down and over several; fields

Thumbnail of user robertaf143
1 review
0 helpful votes
February 24th, 2023
Verified purchase

Having come from an Adobe house, it is difficult to learn and the biggest disappointment is that there is no AI so everytime I need a new form next day, next week, I have to re-type the same information. Adobe had AI that when I started typing it would give me options (like Google).

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anonymous S.
1 review
0 helpful votes
May 11th, 2019
Verified purchase

Asks for payment not before, not after, but when your deadline is in a few minute and you are saving the file.

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Dave I.
4 reviews
1 helpful vote
October 17th, 2019
Verified purchase

2 things I do the most with forms, etc. I use - I email them or I save them to my docs . A large tab at the top of each form that says "SAVE" and "EMAIL" would be helpful.

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Daniel V.
6 reviews
1 helpful vote
October 28th, 2019
Verified purchase

The way the platform is organized can be confusing at times. Customer service response times and options aren't the greatest. Sharing information with others users who share licenses within the same work group is often met with constant errors and it is almost impossible to effortlessly share work between users.

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Unsatisfied C.
4 reviews
47 helpful votes
June 25th, 2020
Verified purchase

They don't want to assist unless they can log into your system. Also you have to wait a few hours just to chat with them. From the customer perspective it sucks!!

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Samantha B.
1 review
0 helpful votes
June 26th, 2019
Verified purchase

it wants you to purchase something new anything you make a mistake not a good product for most. Want my free trial to stop and my card not charged the $120 due to so much frustration on trying to get one document completed that took me three separate times to do and about 3 hours to do.

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Lisa G.
5 reviews
0 helpful votes
January 24th, 2019
Verified purchase

I paid thinking I was getting the 2018 W3 - but it was actually 2015. There is a 15, 16 and 19 but NO 2018 W3. I am VERY upset!!!

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shiangela t.
1 review
37 helpful votes
August 24th, 2020
Verified purchase

I retrieved a form and subscribe, but since doing so this really isnt exactly what i'm looking for, i need commercial cleaning contracts and cant seem to find them.

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Missy G.
1 review
0 helpful votes
December 17th, 2019
Verified purchase

I like it. I have a hard time making a template sometimes. I can't figure out how to go in and edit it.

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Troy S.
1 review
0 helpful votes
January 5th, 2019
Verified purchase

Im tired of filling out contracts or bids each time I do one. Like company name and info etc. I cannot find previous bids by searching either, sometimes takes an hour to find an old bid

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Jessica L.
1 review
0 helpful votes
November 16th, 2018
Verified purchase

Very useful however the ONLY reason I kept this and not used the free one from the local BBB was because your company charged me for the full year instead of the monthly price it said I would be charged so not happy at all about that. I was going to use it see how I liked it and then I would've picked a different package option as I have one other employee that can use it but that's the way things go I suppose

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Donna M.
1 review
0 helpful votes
June 10th, 2019
Verified purchase

It is difficult to figure out how to use the same form again, how to get another form, and how to reopen the same form. Printing is also difficult.

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Rina P. – PDFfiller Rep

Dear Donna, please, note that we have live chat support working 24-7 for you! Whatever question you have, please, live chat with us here: https://www.pdffiller.com/en/support.htm
Thank you!

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Kelly D.
1 review
0 helpful votes
April 3rd, 2020
Verified purchase

I have had issues with logging in from different devises, however once logged in I seem to fill with ease.

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Patricia H.
1 review
0 helpful votes
August 1st, 2019
Verified purchase

Trouble signing in to my account with correct Password. Then Password Reset didn't work first time & I had to do it again. It does its jobs well, but I didn't like having to sign up with credit card before I could do the free trial. I now realise that I don't need many of the features that would be great for business. I really just need to be able to convert and edit PDFs and fill in occasional forms. There are free programs that do these things. But this is still a good program.

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Grace H.
1 review
0 helpful votes
May 1st, 2020
Verified purchase

The application for distance learning is suitable but I am trying to share the form in a Zoom meeting for a Spanish language class if possible. The rating will probably increase with further practice.

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Wanda S.
1 review
0 helpful votes
October 20th, 2018
Verified purchase

If a couple of changes could be incorporated into the program I would give it 5 stars -- spell-check and a solid dot for filling in circles instead of check marks or x(s).

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Claudia S.
1 review
0 helpful votes
January 1st, 2019
Verified purchase

Not easy to use if your needs go beyond simple, single document transactions. Difficult and limited if you want to group files in folders, for example. Beyond simple needs, the system has taken me more time than saved me time.

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Inge W.
1 review
0 helpful votes
June 6th, 2019
Verified purchase

Mostly happy with it, but big disappointment is that it's limited to merging 5 documents at a time only, as merging is the reason why I purchased PDFfiller.

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Ana C.
1 review
0 helpful votes
November 11th, 2019
Verified purchase

I hás some problems tô real with images in the program, and also tô edit texts and new pages

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Jay R.
1 review
0 helpful votes
October 31st, 2019
Verified purchase

I cannot find my documents sometimes after I create them and it's frustrating to spend hours trying to find them and having to call customer support.

Sitejabber for Business

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From the business

Edit PDFs, Create Forms, Collect Data, Collaborate, Sign, and Fax Documents, and so much more. And you can do it all from anywhere on any device for a fraction of the cost.

Company Representative

Thumbnail of user darynap
Rina P.
Typically responds within 2 days

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