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  • PC Richard & Son

PC Richard & Son

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Overview

PC Richard & Son has a rating of 3.19 stars from 198 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PC Richard & Son most frequently mention sales person, and great experience. PC Richard & Son ranks 449th among Home Appliances sites.

  • Service
    115
  • Value
    103
  • Shipping
    81
  • Returns
    73
  • Quality
    96
Positive reviews (last 12 months): 41.5%
Positive
17
Neutral
2
Negative
22
39
See all photos

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • I am totally disgusted with PC Richard & Son and their customer service representatives.
How would you rate PC Richard & Son?
Top Positive Review

“Service”

Matthew C.
9/17/22

I'm amazed at how poorly run a long established business is. After several attempts at fixing the same problem, we are waiting once again for the "parts" and appointment. Problem is no one knows what's going on. Babies in the background when you call service. Tell me my dishwasher and stove is on the ticket yet my refrigerator is the problem! Parts are in yet there not in! Bottom line, no one knows and no one cares.

Top Critical Review

“PC Richards extended warranty is not worth the paper it is written on”

Michael D.
9/28/22

I have an extended warranty on my LG refrigerator. I have been without an operating refrigerator/freezer for over 6 weeks. Three attempts to repair the unit have all failed. They have no idea what is wrong and when I call customer service they could care less. I wonder how long would any executive at PC Richards do without a refrigerator? I am disappointed and disgusted with the service I have received to date.

Reviews (198)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (56)
Thumbnail of user frankb1864
1 review
0 helpful votes
January 21st, 2024

I purchased TV and ring camera at the P C Richard store in Roxbury, NJ. I couldn't have asked for a better experience. The sales person that I met with, Trevor Swasey, was fantastic. Very friendly, helpful, knowledgeable and professional. He answered all of my questions and which made for a very positive buying experience. If I had to rate Trevor on a scale of 1-10 I would rate him a 100. Would definitely recommend him to future customers.

Products used:
TV and ring camera

Service
Value
Quality
Thumbnail of user letrongquang69
1 review
0 helpful votes
January 10th, 2024

I bought 2 Yamaha ns555 from PC Richard & Son. Very fast shipment and good service. I can say that I am totally satisfied with these speakers. I really appreciate PC Richard's service and look forward to a continued to buy products from this company.

Tip for consumers:
I like products from P.C. Richard & Son.

Products used:
I like products from P.C. Richard & Son.

Service
Value
Shipping
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Thumbnail of user tabonboy567
1 review
0 helpful votes
February 23rd, 2024

This PC was incredible and the delivery didn't take long. Overall well priced product and I would recommend it to anyone in need of a PC.

Thumbnail of user jamesc7307
1 review
0 helpful votes
January 19th, 2024

When into the store and met Bob the salesperson to order my new stove. Could not have been more happier, it was a pleasure doing business there. Super salesperson and PC Richard's is outstanding!

Tip for consumers:
No

Products used:
GE

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Value
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Thumbnail of user danab442
2 reviews
0 helpful votes
December 18th, 2023

My husband & I have been going to PC Richard for over 30 years & we've always used Jeff Sugarman as our salesperson. Jeff is honest, knowledgeable, & incredibly pleasant at all times. We always follow Jeff's recommendations & we send all of our friends & family to him as well

Products used:
All kitchen appliances, TV’s, stereo equipment, vacuum cleaners, BBQ, computer monitors, & small electronics.

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Value
Returns
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Thumbnail of user dhern18198
1 review
0 helpful votes
July 30th, 2023
Verified purchase

Norwalk P.C Richards & Son has been by far the most helpful in helping get everything I was looking working with Anthony was a great pleasure he went above and beyond to help me get everything I needed for my new home along with the help from the Manager Carlos. Highly recommend you come in person to do your shopping well worth the experience.

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Thumbnail of user acraven282
1 review
0 helpful votes
October 20th, 2023

I want to leave Dion, a An EXTRA Good review! Yesterday I lost some ink cartridges & thought I may have left them there. I called at 10 a.m & he said that he would look for me. Dion, called me several times to give me updates, & looked numerous of times to see if he could find it. I wanted to let the world know, that he was beyond helpful & really made it his job to make sure that he let me know what was going on! Thank you, Dion! Mrs. Shabazz P.S U deserve a promotion! Store located in Lawrence Nj

Service
Thumbnail of user sheond
1 review
0 helpful votes
January 16th, 2023

George is the best salesman that I have ever met! He was very kind and generous, took his time to help with a purchase that I was satisfied with, and answered any questions I had no matter how many times I called the store for him. He is the best employee at PC Richard's, and if I ever buy anything thing at PC Richard's, I am most definitely asking for George. George needs a raise in pay!

Tip for consumers:
$50

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Value
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Thumbnail of user janetc1855
1 review
0 helpful votes
November 19th, 2023

Just went to Patchogue PC Richards for a washer and dryer. I always ask for Jimmy. He is always very knowledgeable about the products and is very helpful. He is also a really nice guy!

Thumbnail of user lynnec146
1 review
0 helpful votes
January 9th, 2022
Verified purchase

I have always found PC Richard in College Point, NY to be a clean and spacious store with the best management and the best sales people, particularly Gregory. He always tries to give you the best deal possible and always treats you like a valued customer. I have done quite a bit of business with this store and have found them to be reputable, reliable and like Gregory, always trying to do the best for the customer.

Tip for consumers:
Ask for Gregory!

Products used:
Appliances, mattresses, almost everything they sell.

Service
Value
Shipping
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Thumbnail of user marias2981
1 review
0 helpful votes
February 15th, 2023

We bought 2 appliances in the fall from Dion (Lawrenceville NJ location) He answered all our questions, and had great costumer service. We were so happy we went back to him specifically to help us get our 3rd appliance. We did have an issue with this appliance. HOWEVER Both Dion and the Service department were great in helping us with our issue and resolved it in a timely matter. I would definitely recommend Dion in helping you with your needs.

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Thumbnail of user vitocloe
1 review
0 helpful votes
August 3rd, 2023

The salesman at the Newington store, Chris S. Was excellent. He was very knowledgeable and patient. It's always a pleasure to shop there when Chris is there. After looking at the many washers and dryers on display I chose the Samsung front load washer and matching dryer with pedestals in champagne. The color was beautiful and they were easy to understand plus they had an app for my phone so I would know when they are done. The delivery and set up was great, it's nice to have experienced delivery people that know how to set up your appliances. I am very happy with the Samsung washer and dryer, they are quiet and efficient, I love the steam feature for wrinkles. P.C. Richard's in Newington is the only place I buy all of my appliances, they have outstanding service and delivery, there are many appliances are on display to chose from and you can't beat their prices! I have attached a photo I took in the store of the Samsung washer and dryer I purchased, the pedestals are not shown. I hate spending money but when I have to I always go to P.C. Richard's in Newington because I know I will get the best product at the best deal.

Products used:
Samsung washer and dryer

Thumbnail of user richies31
2 reviews
0 helpful votes
July 27th, 2023

What a wonderful experience we had yesterday at your location in the gateway store in Brooklyn NY. Our salesperson, Haseeb Mohamed was very knowledgeable about the dishwasher we were purchasing and very professional throughout the purchase process. He also explained the delivery process as far as date and time frames I will definitely be back to Mr Mohamed whenever I need additional purchases and will recommend my friends and family to him

Service
Value
Shipping
Quality
Thumbnail of user dcaligione
1 review
0 helpful votes
July 14th, 2023

Charles, the salesman is amazing, Ray, the manager is not amazing, he is not a professional, he is not empathetic he is not fit to be a manager. I already put a review on Yelp under the Danbury P.C. Richard Store. I hope someone above the managers in Danbury. See this, and maybe send Ray for some manager training he definitely needs it! I am only given a five star rating for
The salesman Charles!

Thumbnail of user terrys1685
1 review
3 helpful votes
July 2nd, 2023

I bought an a/c last year and I've complained to pc Richards patchogue many times. I am diagnosed with ALS and need a working a/c to breathe. I can't go through another summer like last summer and i notified pc Richards so many times. I can't speak because of this disease and I had many people call on my behalf.i even wrote letters! I'll use tv help segments for spotlight on pc Richards. I live on social security and small pension. This is heartless! I need help!

Tip for consumers:
PC Richard made it right new air conditioner coming

Products used:
I’m so satisfied with PC Richard. They went over and beyond to help me!

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Thumbnail of user itisdan
1 review
0 helpful votes
May 24th, 2023

At the Greenvale location, Tom took great care of us from beginning to end. He knew the ins and outs of the easiest way to get the products and best prices and sizes for our tvs and mounts. He made sure everything was in working order and checked up on us after the sale. I highly recommend this store and especially Tom.

Products used:
Tvs and mounts

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Value
Shipping
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Thumbnail of user janetp993
1 review
0 helpful votes
December 30th, 2021

My 11 year old flat screen TV died. Service came and said cannot fix (I thought so) and did not charge. So I went back to PC Richards and purchased a new 65". Price was more than fair and the sales service was helpful but not pushy. Had it installed last night - no problems. Every person I dealt with from sales to service to delivery were professional and courteous. Also thank you for having a phone number to call for any problems!

Products used:
65" TV

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Value
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Thumbnail of user victoriaw781
1 review
0 helpful votes
February 24th, 2023

Well where do I begin I'll start with her name (Lois) I called the store and proceeded to ask questions about presidents day sales on 85"tvs she informed me that she could help me, she had me at I can help you (wow no run around or waiting until she found someone in electronics). She then proceeded to answer any and all questions professionally and I had a lot. To make a long story short Lois should be commended on her ability to articulate with the customers in a way you want to be treated when you're spending your money example, I went with a budget of 1300.00 and and ended up spending almost 1800.00 normally I would have just bought the tv and left but I left with a 86" tv a subwoofer and sound bar and two years insurance now that's what I call good customer service. I guess you can tell I'm a little long winded but Lois made me feel this way, commission well deserved, I feel like whenever I'm in the strip mall where this PC Richards is located I want to stop in and take her to lunch. That being said don't ever change Lois have a blessed career because you definitely don't treat your position like it's just a job. Your out of store some where in the world friend. Lol if there is any way you can show this review to Lois please show it to her I would like for her to toot her own horn

Thumbnail of user kprakashpatel
1 review
0 helpful votes
October 22nd, 2023

Good experience with vipul nice understanding warm welcome appreciate good deals and thank you vipul

Service
Value
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Thumbnail of user zack.campbellc
1 review
0 helpful votes
June 24th, 2023

I got sent to PcR&S from Best Buy when I couldn't find a product there. I did not find the product there either, however, Saed (I hope I spell that correctly) was hugely helpful in helping me find a work around and with items that were on sale. I went to Best Buy expecting spend over $100, and managed to get away with spending around $60 here instead with almost exactly what I wanted. I recommend everyone go here, and talk to Saed in particular. As a technician, I have had little to no help, and often times, been hindered by salesmen trying to tell me an item is what I'm looking for. Most won't take "Leave me the hell alone" as an answer. Saed knew his product, and had multiple different ideas and was generally very helpful and genuinely very pleasant. I will be back for my technical needs.

Products used:
Microphone, headset

Service
Value
Shipping
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Thumbnail of user traceyl225
1 review
0 helpful votes
March 22nd, 2022

While making an exchange for a recently purchased item, I had one of the best experiences with a customer service rep that I have had in a very long time. I had the good fortune of having Stephen, attend to my call. He made me feel like I was truly a valued customer and that my concerns were valid and important. His knowledge and friendly disposition made my day, and I just want to say thank you Stephen.

Thumbnail of user ericas585
1 review
0 helpful votes
October 28th, 2022
Verified purchase

I've been wanting to buy a new smart TV for myself and another and a number of times I try going to Best Buy on 86th street. But the customer service Thea was horrible and it was hard to even get someone to help me. When I finally did, the young sales put sales person was not paying me much mind and just try to sell me ATV for $2000. So I went to PC Richards on 86th street and Tomasz was so helpful and attentive and I had a great experience there. He even called me today to confirm delivery for tomorrow and even wish me a Happy Birthday. I am expecting my new TV tomorrow and I am thrilled.

Products used:
samsung smart tv

Service
Value
Shipping
Returns
Quality
Thumbnail of user matthewc1608
1 review
0 helpful votes
September 17th, 2022

I'm amazed at how poorly run a long established business is. After several attempts at fixing the same problem, we are waiting once again for the "parts" and appointment. Problem is no one knows what's going on. Babies in the background when you call service. Tell me my dishwasher and stove is on the ticket yet my refrigerator is the problem! Parts are in yet there not in! Bottom line, no one knows and no one cares.

Thumbnail of user annj550
1 review
0 helpful votes
March 15th, 2023

We purchased all of our appliances at PC Richards. We have been going to the sales person LaLa in Union N.J. For years. LaLa is trustworthy and professional. We are very happy with the appliances and the service we received from LaLa.

Service
Value
Quality
Thumbnail of user franciscov190
1 review
1 helpful vote
August 15th, 2022

I had the task of putting together a home theater with no personal experience. I walked into pc. Richard's and mr Carlos Moreno helped me and my wife for 1 hour in putting this task together, I purchased a 75" lg flat screen with a amazing surrounding system to compliment the the gorgeous flat screen.
He also made sure I purchased insurance / extended warranty and helped me pick out some air purifiers for my new apartment… Ty pc Richard's and sons!

Carlos Moreno & team are a asset to the upper west side look for him when shopping in broadway 86 street store upper west side..

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About the business

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