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  • PC Richard & Son

PC Richard & Son

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Overview

PC Richard & Son has a rating of 3.19 stars from 198 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PC Richard & Son most frequently mention sales person, and great experience. PC Richard & Son ranks 449th among Home Appliances sites.

  • Service
    115
  • Value
    103
  • Shipping
    81
  • Returns
    73
  • Quality
    96
Positive reviews (last 12 months): 41.5%
Positive
17
Neutral
2
Negative
22
39
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • I am totally disgusted with PC Richard & Son and their customer service representatives.
How would you rate PC Richard & Son?
Top Positive Review

“Service”

Matthew C.
9/17/22

I'm amazed at how poorly run a long established business is. After several attempts at fixing the same problem, we are waiting once again for the "parts" and appointment. Problem is no one knows what's going on. Babies in the background when you call service. Tell me my dishwasher and stove is on the ticket yet my refrigerator is the problem! Parts are in yet there not in! Bottom line, no one knows and no one cares.

Top Critical Review

“PC Richards extended warranty is not worth the paper it is written on”

Michael D.
9/28/22

I have an extended warranty on my LG refrigerator. I have been without an operating refrigerator/freezer for over 6 weeks. Three attempts to repair the unit have all failed. They have no idea what is wrong and when I call customer service they could care less. I wonder how long would any executive at PC Richards do without a refrigerator? I am disappointed and disgusted with the service I have received to date.

Reviews (198)

Rating

Timeframe

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Reviews that mention popular keywords

customer service (56)
Thumbnail of user jconsumerwisem
1 review
0 helpful votes
January 6th, 2024

The Repair of my top of the line LG Refrigerator brought PC Richard Technicians to my house over 6 times during an almost 2 year period. After reading the reviews here from people with issues with their Refrigerators very similar to mine I decided to contact Corporate Headquarters through email first before writing a review. I am glad I did. They responded immediately and said they would get back to me in 2-3 Business days which they did. When the technician Ronnie came this time he was determined to fix the refrigerator or get me another one. He was able to fix it and explained everything he was doing and documenting it because if something else happens with this refrigerator now everyone will be clear that this refrigerator has to be replaced. I also felt like I was throwing money out of the window with all the food I had to throw out each time my refrigerator stopped working. I must say however, in my 30 years of purchases from PC Richard this is the only item that I've had this kind of issue with. I gave them 3 stars because it took 6 times to get it right. However, If I were to include an evaluation of my 30 years it would be higher. I now know that in the future I will go directly to Corporate Headquarters if I have any type of repeat service or repair problems.

Products used:
LG Refrigerator

Service
Value
Quality
Thumbnail of user fixit42
1 review
0 helpful votes
November 26th, 2023

Called service center to repair freezer light not working and dishwasher has a insulator cover falling off bottom of door. Tech arrived and inspected, had to order parts. That I understand. Tech returned dishwasher part wrong,freezer part was used and covered with food debris. Had ty o reorder.tech returned 3rd time dishwasher part wrong again, freezer part wrong also but tech was able to take wire harness out of wrong part and use in my freezer drawer. Got that working. Returned a 4th time for dishwasher repair part was correct but wrong color will reorder and have to come back. I think this is a horrible way to run a business not to mention the time I am losing because I have to take off work to be here for the tech. Very disappointed. Sw

Tip for consumers:
Very happy with purchase, not so much with service.

Products used:
Refrigerator, dishwaser,stove,microwave

Service
Value
Shipping
Quality
Thumbnail of user mariac1644
1 review
2 helpful votes
May 15th, 2021

Had an issue with my new Beko refrigerator regarding the handles upon installation of fridge and paid for a 5 yr warranty
Had to call PC Richards several times since they never return your call and frustrated trying to get a service call scheduled by PC Richards. I called a made a complaint with customer service whom never followed up. I did speak with the store manager who scheduled an appt and they actually did come and fix the issue had to jump through hoops!
Great customer service at Beko, I called the refrigerator company directly and the regional manager called me back within 24 hrs and scheduled a service call at my convenience ( which I didn't wind up needing)
My purchase and delivery went smoothly but the follow up PC Richards regarding issues is horrendous!

Thumbnail of user aaront248
1 review
0 helpful votes
April 28th, 2021
Verified purchase

We have been P. C. Richards customers through the lives of many appliances and have returned repeatedly because the value, service and reliability was always as promised. And we always believed that the prices were the best possible.

Now we have our doubts. In fact, I feel price gouged.

In 2014 we purchased a 1.9 CuFt GE (1100 watts) over the range microwave with all the bells and whistles—we mostly needed the large size as well as the high wattage for fast heating. Now, seven years later, we've had to replace that unit with its replacement model because the original microwave intermittently fails to heat. So it's $300 or $400 to trouble shoot and repair the older unit and we paid $239 for it back in 2014 so we thought it was reasonable to just replace it.

We did and do expect price creep nowadays but we never expected to have to pay a bottom line difference of $177.27 for the replacement microwave. And not a deal breaker, but the new unit offers fewer features and benefits. It has 100 fewer watts of heating, no accommodation for a second rack, a single surface light bulb, a considerably louder operation and a button layout that miserably failes to improve on the prior design while offering exactly the same control features. The door construction and materials must be inferior to its predecessor since when you open and close it, it sounds like a used car that you'd walk away from.

In the past, we liked that P. C. Richards had their own trucks and delivery people. Not that our guys today weren't terrific, it's just that P. C. now charges $30 to remove the old unit which wasn't the case where they had their own employees running delivery and installation. Now, It's farmed out.

So I was disappointed in the net VALUE that we've been used to. The price creep has compromised the benefits of shopping there.

But in all fairness, I didn't see much difference in pricing structure initially, when shopping around before the purchase.

Tip for consumers:
We have been P.C. Richards customers through the lives of many appliances and have returned repeatedly because the value, service and reliability was always as promised. And we always believed that the prices were the best possible.

Now we have our doubts. In fact, I feel price gouged.

In 2014 we purchased a 1.9 CuFt GE (1100 watts) over the range microwave with all the bells and whistles—we mostly needed the large size as well as the high wattage for fast heating.. Now, seven years later,

Products used:
Microwave

Service
Value
Shipping
Returns
Quality
Thumbnail of user ncy
1 review
3 helpful votes
September 21st, 2011

I just bought Pentax K5 from there and so far they sold me an extended battery for $45.00 instead of the advertised price of $89.00. They never pushed for insurance or tried to up the handling/shipping charges. I bought it on Sunday 9/18/11, they shipped it 9/20/11, and UPS tracking has it coming tomorrow 9/22/11,700 miles from NY. We will see tomorrow if I did or did not receive exactly what I ordered, ie a new Pentax K5 with 18-55mm lens. Will keep you informed.
Ncyankee

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About the business

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