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I was in the market for two video projectors (make and model supplied to me--I was just the shopper). PC Nation had the best price and processed the order promptly so that the projectors arrived within just a few days. Additionally, they followed up with a courteous phone call confirming that I didn't intend, at that point, to purchase mounting brackets. I was supplied with the information for the brackets I'd need when I am ready to secure them. All-around highly positive experience.
My order was shipped and arrived quickly, however, several weeks later the RAM memory stopped working. I opened a support ticket on their website, and 2 days later a guy responded asking me numerous inane questions (it honestly felt like he was trying to stall the return as much as possible). It took 17 emails back and forth over the span of 3 days for him to send me a link where I could request an RMA. The link didn't work, it kept showing an error message on the website. That was the last time I ever heard from the company, nobody ever replied to my tickets or emails from that point on and they closed the ticket as "resolved". It's also important to mention that their support ticket and messaging system is some third-party cheap solution, which results in an abysmal experience for the customer. It almost feels like the company is run by a teenager in some basement.
I ordered an item 6-weeks ago that PCNation showed "usually ships within 1-2 weeks". I wasn't in a hurry for it, and PCNation had the best price for the item. I sent a request for Status Email this morning. The item had been on back order from their supplier but had finally arrived in their warehouse. I received a call from Customer Service this afternoon in response to my morning email with the news that my Order had arrived and would be shipped early next week. With all the supply chain interruptions these days, I'm happy PCNation didn't cancel my Order, followed up my email with a call, and I'm getting the item at the best price on the internet!
Tip for consumers:
Happy with the price and Service
Products used:
A 5G Cellular Antenna for my Mobile Router
I was in the market for two video projectors (make and model supplied to me--I was just the shopper). PC Nation had the best price and processed the order promptly so that the projectors arrived within just a few days. Additionally, they followed up with a courteous phone call confirming that I didn't intend, at that point, to purchase mounting brackets. I was supplied with the information for the brackets I'd need when I am ready to secure them. All-around highly positive experience.
My order was shipped and arrived quickly, however, several weeks later the RAM memory stopped working. I opened a support ticket on their website, and 2 days later a guy responded asking me numerous inane questions (it honestly felt like he was trying to stall the return as much as possible). It took 17 emails back and forth over the span of 3 days for him to send me a link where I could request an RMA. The link didn't work, it kept showing an error message on the website. That was the last time I ever heard from the company, nobody ever replied to my tickets or emails from that point on and they closed the ticket as "resolved".
It's also important to mention that their support ticket and messaging system is some third-party cheap solution, which results in an abysmal experience for the customer. It almost feels like the company is run by a teenager in some basement.
Tip for consumers:
Don't buy from them because if you need to return an item, they won't help you at all.
Products used:
I bought a RAM memory kit but one of the modules stopped working.
I received the shipment within 3 business days of placing the order. Very helpful, friendly staff!
Thank You!
PCNation beat everyone else on price by quite a bit, and even offered free expedited shipping. Item came brand new, undamaged, and works beautifully.
Can always depend on PCNation for best prices, prompt delivery and no problems ever, at least for us. Also great product selection and a website that is easy to navigate.
Ordered a Brother Printer - mine died... Received it in plenty of time and they were extremely helpful in my payment options.
Dont waste your money, you will never get your package. Or a refund.
I ordered a product, and they got wrong address. Now i have to fish for the package.
And now the freight is saying they lost the package.
Wonderful.
Tip for consumers:
Horrible service, and a ripoff
Products used:
epson printer
We sincerely apologize for the delayed shipment. Your account manager and our Operations team is in contact with the shipping company to locate your shipment and get it successfully delivered to you. We expect resolution very quickly and again apologize the delayed delivery and will be following up with you.
I have done on-line business with PCNation for over 5 years now and I have been very satisfied with their consistent level of service meeting my needs. They always have what I am looking for in stock and ship promptly. I feel PCNation has very fair free shipping policies with reasonable purchasing minimums to benefit from such a valuable service.
On two occasions now, PC Nation has sent me the wrong equipment so after a month, I still do not have what I am needing.
Received in record time, as always. No problem with ordering or receiving the goods. Thank you. Will be sure to order again next time we need laminator film.
This was mybfirst time ordering from PC Nation for a Brother MFC-8900CDW. Fast delivery. Will be setting it up today. Pricing was better than other comperitors.
MC537dn printer lives up to expectations (so far - got it yesterday). FedX spent an extra day on the road due to damaged label(rough handling?). Driver moved it on its side in spite of clear markings on box. Still seems undamaged. Retiring my old Oki 5200 and HP 5590.
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PCNation is one of the nation? ۪s leading direct dealers in competitively priced brand-name computer components and computer systems. We are a trusted IT supply partner with exceptional customer service and fast delivery. Call us to consult with a profes...
Thank you for your review. We sincerely apologize for the issue you are having with your item and for the communication issues. We value the feedback and use these opportunities to improve our processes. Regarding your order, the report was submitted beyond the 30-day return policy. The manufacturer warranty then picks up. Please contact Kingston at 800.835.6575 as the item should be covered under Kingston's warranty. We again apologize.