• Publishers Clearing House (PCH)

Publishers Clearing House (PCH)

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Overview

Publishers Clearing House (PCH) has a rating of 1.97 stars from 610 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Publishers Clearing House (PCH) most frequently mention clearing house, customer service, and gift card problems. Publishers Clearing House (PCH) ranks 15th among Sweepstakes sites.

  • Service
    74
  • Value
    74
  • Shipping
    67
  • Returns
    55
  • Quality
    76
Positive reviews (last 12 months): 18.8%
Positive
3
Neutral
1
Negative
12
50
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What reviewers want you to know

Positive highlights

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Critical highlights

  • I wanted to return the last item but was unable to contact anyone customer service, again NOT WORTH IT!
How would you rate Publishers Clearing House (PCH)?
Top Positive Review

“My point of given young a chance at prize out of poor forgotten county's in America”

O$#*! D.
8/31/23

No one ever win black and young someone who could really make a difference with the founding like build safe havens for homeless in my home town or make a way for battered woman if I had a chance at pch I'd make it actually worth given the prize to a young driven to change our world and less fortunate world sum our system yet failing to accomplish after all their rules and restrictions to resources no homeless want to even get the help of the broken system if it ain't rules it's limits and hold backs

Top Critical Review

“Review”

Luke S.
2/23/24

I been with pch for a while and claiming my stuff until i had a question i called customer service got hung up on. Then called again the lady side step my question im dislike customer service not very friendly i m trying to figure out about the lotto i hit all the numbers but they wont tell me nothing there there starting be scandlist

Reviews (610)

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Reviews that mention popular keywords

customer service (19)
Thumbnail of user angelicl3
1 review
4 helpful votes
February 13th, 2023

I would like to see more often PCH giving a million dollar prize to someone in their 40s living in a $30,000 home. Instead of only upper middle class people. That makes me think the game is rigged much like the state lotteries. Always filtering the money to the upper class. Some people who only live on $12,000 a year should be winners at sometime.

Products used:
Flashlight

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Thumbnail of user jerrys513
1 review
27 helpful votes
April 20th, 2020

I'm a PhD and have been playing PCH games/lotto etc. for over a year and have nothing to show for it but nearly 60m tokens in one account amd 25m in another. Every evening I spend up to 100k tokens for "rewards". We order some small item at least once a month. All we ever receive is some $ store item worth "a dollar or two" and at least 20 emails a day from PCH. Yes, playing is enjoyable but entirely non-productive. What am I not understanding?

Thumbnail of user edg414
1 review
4 helpful votes
June 21st, 2023

This month they have changed the number of times you can apply to win a million/dollarized prize on their home page which was replete with games. Same with the 7 million or five million. Or any prizes amount they offer. Previously these amounts were able to be won in a variety of games they offer but Each game could only be played once. Now you play once for any amount and you're totally waiting your time playing for that amount anywhere else except in search, lotto, or two games they offer on line, oh and also in surveys, which I refuse to play. Have a ton of marketers know you most intimate info? No way!
They are reducing the number of chances you have to win and killing the number of times the people who advertise with them get to have you see their ads or merchandise.
They are now increasing the interval time in their on-line games with more ad time there instead.
Both make anyone not want to play any of their games. Its very defeating.
I have been a customer for 40 plus years. I only buy occasionally and it it only something I need. They say I've been a customer since 2004-5 but I started in the 80s (all games were played by mail) when they did not have computerized history.
I did enjoy playing their online games but now they take twice as long to earn the same number of chances to win as before. I am not undergoing misconceptions that winning is nearly impossible. If you look at what a millionaire is; it's kinda deceiving. They take a million and divide it over 25 years into $29.000.00 a year increments. Considering the taxes on this,...you stand a chance to really to win only $14,000.00 a year.
Not a million. And you have to live 25 years. With the dollar worth 10 cents on what it was in 1970, you get my drift.
Recently they have allowed their largest "super prize" to be given to a successor when you pass. That is an awesome offer. But it has only been recent and on a few games. Haven't seen it much this year.
All the amounts under a million-$900,800,700,600,$500,000 are similiarly broken down over 25-20 years.
Thus you really will only garner $12, 11, 10, 9, 8, 7000.00 a year
Where you can will the entire amount is under 475K. There are prizes of $450,400,300,200,100,75,000.00, 50, 40, 30 15, 10, 6-5-and so on.
But pay close attention to the rules because they are generally two years from today.
The odds are in the "BILLIONS" to win a prize. The only prize being won is reduced further if it's offered (ea. Attempt is offered a billion plus times.) You have to hit the exact one. So we're really talking near impossible. It may be offered and the offer is not taken.
Your best odds are really long, as long as winning the lotto and thats the guess the exact 5-6-7 numbers in their "lotto games". I have seen only one be won in last 5 years, and it was for $4000,000.00 oh and a couple of million games.
It is a free chance unlike the store where you truly throw your money away trying to win the same.
Thus this is their best game to play.
To win a vehicle (valued at highest retail price) the odds are also incredibly long but the chances are free unlike games of choice that cost dollars.
So my advice is playing games for free (which now demand you spend more time watching ads) is truly the best attempt to win.
They have been much better at letting you know the cost of what you are buying,, showing you the mailing fee plus your item. The mailing fee, which is on an arbitrary system based on valuation rather than the actual mailing cost. So an item for $15.00. The mail fee is $7,00 thus making the total nearer $22.00
The item going for $20.00 has a higher mailing fee even though it does not weigh any more and might even be smaller.
So Caveat Emperor
I do enjoy playing the games personally because they are free. Free gambling is the best kind.
Your time is the cost. What is your time worth? Playing all their games on a laptop and a cell phone to reduce the total time invested leaves you at approximately 5 hours daily. On one devise approximately 6-7 hours. You really must justify this. I figure hundreds of chances on their games beat once or twice all dy long. But still, you must divide 5000 chances into odds of billions
I do play as I am retired and remember my Mom playing on her extremely limited income (SS) and wishing to heaven she'd win. I wanted to help her so very bad.
Those days in the 60-80s were amplified with deception marketing practices where the person buying items was often led to believe they were on the cusp of winning. Or had won.Period.
After multiple lawsuits PCH made the changes to spell out everywhere "that you had not yet won, but you might." Now a days,. It's strictly "you have not won, and buying won't enhance your chances" which is what they should have done all those years ago. My Mom really thought and believed she had won.
One of the main reasons I play is to make her dream come true. Sure I could use the money, who cannot?
But I have a deep desire to make her dream come true.
I know the odds, I know the costs, now you do too

Tip for consumers:
Glad reviews are made possible that can help illuminate reality of using a vendor

Products used:
household utilitarian products, auto products

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Thumbnail of user valeried32
3 reviews
10 helpful votes
December 12th, 2017

I've been using there app for a decade. They claim you win real money and tokens for prizes on there games. Yeah, you win tokens you have to redeem for prizes you might be able to win. I don't believe you win anything but tokens. Its just to keep you playing with the hopes of winning. They tell you there's a chance with every game. I play several times a day for years I've never won anything but tokens I have redeemed for prizes I never received. You decided!

Thumbnail of user graym23
3 reviews
8 helpful votes
August 4th, 2021
• Updated review

Trying to speak to a person I was finally able to do so, being persist paid off since they drop the amount of my bill. No free gift but at least I feel it was a fair solution. The people who I chatted with were helpful even though I was pretty upset. My beef was with PCH not their associates, Thank you for the help in this matter.

Service
Publishers Clearing House Thirty Dollar Free Gift?
August 2nd, 2021
• Previous review

We placed an order with PHC just to see what kind of free gift we were going get with the higher priced items and high shipping charges (for a week or so speedy delivery).

Well got my order and guess what? No free thirty dollar gift. Imagine my shock. So the hunt for justice and our free gift begins! I was finally was able to track down a way to chat online and low and behold they say, silly me, I did not click the link so no free gift for you! Really? The wife and I were having some fun with this that day we went through all the steps together like kids getting a big wonderful surprise. You know harmless fun, even taped it. Mentioned the cell phone and to the Rep they said call the office, I said send my gift please. This went on for a bit and sadly we ended up at an impasse. So I gave up and came here. IMO it's all about honoring your promises and you know what if you honored your customers a cheap gift would be sent out just because.

Tip for consumers:
Beware of false promises.

Products used:
I bought a couple of things since I enter the sweepstakes. Nothing worthy of mention.

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Thumbnail of user cals51
1 review
0 helpful votes
July 27th, 2022

2019 5 Instant winners amidships of slots game. This 2,500.00 never paid. Never addressed.
Also what is advertised not always what get
Example a Christmas Projection unit is not a. 99cent Flashlite

Tip for consumers:
Help others..Be Honest..hopefully someday accountability for All wronging others

Products used:
Variety of Items such as Car accessories..necklace..home items..Numismatics

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Thumbnail of user onag3
11 reviews
23 helpful votes
December 5th, 2018

I have been a member for over 10 years and purchased numerous items. Not only are most items more expensive then finding it elsewhere online, most are cheaply made. I have been disappointed in many items, though there are many that I like. Myself I have only won a $10 Amazon gift card, but you know we have to keep in mind millions of people are playing numerous times a day. I myself don't have the time to sit on the computer all day. Those who think purchasing will make you one step closer to winning can't read.
I enjoy the games when I have a chance to play. It's free and you take the same chance when you spend money on lotto cards, so why complain?

Thumbnail of user halt9
2 reviews
13 helpful votes
December 23rd, 2017

I now have several million overall tokens, a sapphire rating, and a VIP Member and have been playing since 2007, ten years and have only won cash prizes twice, last year one $100 check for one of the sweeps and last month one $10 check on a games play, but have spent hundreds of $$$ for merchandise all made in China which does affect sizing, seems everything from there is made smaller than here, way overpriced shipping/handling prices and you cannot get any satisfaction from customer service... after this season's purchases are all paid off, I am quitting!

Tip for consumers:
don't do it if you are expecting to win!!! only if you have hours to waste on playing games!!!

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Thumbnail of user juliej312
1 review
2 helpful votes
March 9th, 2020

I have been playing PCH Sweepstakes for 16 years now and always had a good experience but lately has become a bit frustrating. I had stopped receiving emails and mail from PCH due to not taking a survey. I never received anything in the mail to take a survey and no one contacted me by phone with no message left to call them back to take a survey. Because I didn't respond my I was taken off their mail and email list um what?
Also stay aware of items you purchase on line with them as I paid my bill online them to get the same bill two weeks later by mail I have been double billed many times just pay attention to what you order with them.

Thumbnail of user robinj103
1 review
2 helpful votes
January 12th, 2019

I have been with publisher clearing house for a long time. I am closing out my account today and going to apply all my tokens to. The giveways, I have enjoyed playing your games great tragic effects. I am in full blown 4th stage nonalcoholic liver disease. When I started playing I was hoping for a miracle. I was hoping to win enough money to get my husband a F 150 ford truck that he sold when I got sick. We had a dream of building a small cabin near the river here so we could be near our grand babies. Bur, that was another lost dream. We have taken all our money to travel to the doctors. It would of been nice to have enough money to live comfortably. Ir" s my fault for having hope that I might be one of them lucky ones. My children kept telling me I was wasting my time. So I have become exhausted and I will be closing out my acct today. And for everyone who is still playing good luck to all of you. Thank you PCH for your fun games. I guess my loyalty wasn" t enough to win

Thumbnail of user teddyk34
1 review
0 helpful votes
October 11th, 2022

Been playing since I was 18. Now 66 bought a lot of crap. Have never even come close, maybe because m from the south. Look up how many southern people compared to the rest of the country. My last time trying

Thumbnail of user williamt365
1 review
5 helpful votes
April 24th, 2019

I have tried several times to open emails (laptop/mobile) from PCH which come through Spectrum.com will not open, therefore this problem minimizes your chances of winning anything.

Thumbnail of user georges480
1 review
0 helpful votes
July 27th, 2019

Rusts very quickly, not a good product - I tossed it out.

Most of PCH products are what I expect.

I do not have anything else to say about this product. You

Thumbnail of user chrisc1447
1 review
9 helpful votes
March 19th, 2020

Probable time for me to move on. Spent over 150 Million tokens with no win and that did not take a short amount of time to accumulate. Odds of winning $1000 1 Billion to 1. I also purchased 3 times: first two product broke in two days. All 3 low quality.

Thumbnail of user randyc25
4 reviews
12 helpful votes
April 11th, 2018

Over 15 million tokens and not one win and I'm not a binge player with a lot of points. That's a lot of hours watching commercials. Fun at time but getting a bit old.

Thumbnail of user noraw5
1 review
12 helpful votes
September 9th, 2016

Other reviews mentioned glitches and errors, which do happen frequently on their games.
I did an experiment and in the clown game, I always picked # 5, every time, for at least 3 months. IT NEVER WON, That led me to believe, they are programmed to never win. And yes, the same goes for their scratch cards.
I did receive a $10.00 check. Probably on one of their spin wheels. These small amounts keep things legal, but I don't see their million dollar winners, in the paper or on T. V. "All in all" if you can get past the annoyingly, to many video commercials, which seem to be getting more and more present, in-between each scratch-off. It's up to each of us, to decide if it is worth it.

Thumbnail of user johng2726
1 review
4 helpful votes
July 24th, 2020

Political products should not be on this site or political ads. It's sad to see this site going in that direction. I will not purchase any products as long as I see products that appear to endorse any political candidate especially Donald Trump.

Thumbnail of user joanb225
1 review
13 helpful votes
September 1st, 2019

I am disappointed with pch I have been on here since 2008 and all I have won is 5 bucks. They keep telling me don't give up keep going we could be heading your way this time. All I get for being on here is tokens that doesn't help much either. Pch builds up your hopes for nothing. I need the money! It gets very upsetting. I try to enter on every email, do what ever they say and still Nothing... I am about ready to stop doing any of it..

Thumbnail of user jesusg62
1 review
0 helpful votes
November 26th, 2018

It's fun over wellness of just the thought of being a 7,000 dollar winner one day. Wat a ruah. Every day I got my phone working on the house some of the deals and offer's are amazingly good

Thumbnail of user evelyns33
1 review
0 helpful votes
May 6th, 2016

I want to order something and pay for it by phone. Need a phone number. Evelyn L. Suiter, Cust, # --023-8878-1698.

Thumbnail of user maedellf
1 review
6 helpful votes
January 5th, 2016

I recently purchased a Christmas cyclamen (magenta) and it died. It didn't look too good condition when it arrived but I thought I could get it to grow, but no luck. Will you please send me another or refund prise of cyclamen. Number on inclosed instruction paper is 009q29. Thank you maedell fitzgerald, p, o, box 363sunray, texas *******

Thumbnail of user steves851
1 review
0 helpful votes
October 22nd, 2018

This hotel ( JW Ihilani) has been closed for years, no 76 station close by, got it right on the Safeway. But it's free so why not try. Just play when watching TV

Thumbnail of user terrilynne
1 review
7 helpful votes
September 6th, 2018

Don't feel bad everyone. I've been licking the stickers since 1973 and have entered daily for 4 years and have never won anything either. Some say its a hoax but how do you know? I will continue to enter daily what's it going to hurt there's worse things in life.

Thumbnail of user brandons62
1 review
6 helpful votes
March 20th, 2016

At this point winning isn't a want its a must... I'm a 30 YO Man in a wheelchair since birth living in an old folks home my second one im tired of low-income housing getting bedbug bites, druggies all through the buildings, couch surfing, rescue missions & i've even been on the streets homeless and thats not easy for anyone and im stuck in this dang wheelchair how hard do you think that is? Pretty dang hard so yeah im not a greedy person i just want to be safe and not have to worry about money or my living situation and SSDI doesn't cut it!

Thumbnail of user joelc138
1 review
7 helpful votes
February 25th, 2019

Pch is a good time passer but. Some games do cheat like the grabber game it's always cheating. Iv been playing for 4 years and have won nothing zelcho? But other than that like I said it's a good time passer. I do get pissed off though when it drops the money bag. Why can't it drop a GIFT? It's all rigged..

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Publishers Clearing House (PCH) is direct marketing company which sells magazine subscriptions and merchandise while offering sweepstakes.

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