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PC Game Supply has a rating of 3.99 stars from 274 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PC Game Supply most frequently mention gift cards, instant delivery, and several times. PC Game Supply ranks 4th among Virtual Goods sites.
Proactively asks for customer feedback
This company responds to reviews, but usually not within the first month
No positive highlights yet
So far my 4 years of experience with this website has been good. Despite some issues with payments not going through in time, delay when it comes to clicking certain options, It still does exactly what it's intended to do. And the customer service team are quick to respond. Which is a bonus!
Bad I was scammed for quite a bit of money and everybody's saying that there's nothing they can do about it and I have no way to contact anybody
Bad I was scammed for quite a bit of money and everybody's saying that there's nothing they can do about it and I have no way to contact anybody
Still not got it, i brought this as a gift and im not happy this hasn't been received
* PC Game Supply attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
They won´t process your order, just take your money, give you a fake phone verification window and you won´t be able to proceed. 100% scam. Careful with those shady sites.
Tip for consumers:
Avoid this site at all costs.
Products used:
None.
Never get promo code for discount...
I've been buying for a couple of years and I've never received anything from you. You took my nivac once and I never activated the code.
I tried to buy a digital Apple Play Card as a gift for a friend's birthday. I used Paypal as suggested. After they got my name, phone number, home address and Paypal authorization, I got an email saying "we were unable to process your payment and deliver your order." Paypal had already authorized the payment and I have never had a problem paying anything with Paypal. I feel like this was just in order to get all of my information for future scams or spam.
People use the word "scam" too loosely when leaving reviews. Scamming is when someone or some company intentionally steals from you or tries to rip you off. We have been in business for 10 years, we did not operate this company for the past decade to to get your email and phone number. Joseph did place an order, however we could not validate the transaction and the order was cancelled. Joseph was not charged any money, we did not do anything with Joseph's information.
They sold me a paysafe card paysafecard Pros the funds because they said that it was a bogus pen and now they won't get involved even though they sold me the product beware do not buy from these people they don't stand by what they sell they are scammers
We sold a PaySafeCard to Joshua M. We delivered the PaySafeCard code to Joshua. We are an official distributor for PaySafe in the US, Canada, Australia and New Zealand. All of the PaySafe pins sold on our web site are directly from PaySafe and are valid working pins. Customers can validate we an authorized reseller by visiting the official Paysafecard site where we are listed as a reseller: https://www.paysafecard.com/en/find-sales-outlet-1/
I purchased a apple card for my granddaughter's birthday and this is the biggest heartbreak and pain in the butt I have ever had a company pulled. They had no problem processing my credit card didn't need any verification for that. They needed verify my phone he said when you go touch the recorder thing it doesn't work then they tie up your money all damn day then they give you no response. Tells me this company is full of fraud. Still got my money pending so I can't get my money out of the bank I can't get my money back they got my money tied up I guess from now to the end of the freaking time. But that's okay they picked the wrong old lady to try and steal from. I don't tolerate the company stealing for me I don't tolerate their stupidity I have no use for a company that is this degenerate. You offer a product and somebody pays for that product you've got no right to hijack that product. PC supply can enjoy it because I'm their worst nightmare. I won't go quietly into the night I'm going to take your butt with me. I'm tired of companies deciding well they paid for it but we'll try it for a little bit we'll make them suffer you don't make me suffer I work hard for my money I don't sit in the office on my behind waiting to see how many clients I can steal from. And I'm the same kind of old lady that will see the living hell out of you. I have filed a complaint with a better Business bureau. I have also put up another review on Google to make sure everybody knows cuz I'm one of Google's favorite reviewers. If I think your service sucks I'll tell everybody look me up on my reviews you will see I don't miss words. PC game supply literally at 8:30 in the morning stole my grandchild gift card. Ties my bank account up there's not a really a human being that you can speak to cuz they make sure both their numbers are disconnected so you cannot talk to them cuz this is kind of crap they do so of course they don't want to a phone. Word of advice PC game supply if you want to steal from the younger generation because they're mainly stupid anyway you're more than welcome but I'm not stupid I will nag you into eternity over a quarter let alone $25.80. You should be ashamed of yourself as a company to do that to you the people that keep you in business but I guess you're good with that. You do not deserve to be in business and what I should do is have my grandchild's mama call you cuz my granddaughter is very unhappy
Good review
I tried to purchase a gift card from here, I made an account, I put in my credit card info for payment, Then AFTER I pressed purchase it told me I need to verify my phone number before getting access. I put in my phone number but didn't receive anything so I was unable to verify it. Received an email that said my purchase was cancelled but the money was still taken from my credit card despite the fact that it was cancelled. I tried making 4 different tickets to report this but I have neither received a single word from them or even a single email to notify that my ticket has actually gone through.
Edit as a response to the PC Game Supply Rep:? First of all I'm literally showing a receipt that the money was taken from my account, and I still haven't gotten a refund btw secondly I mention how I contacted your customer support MANY times with no responses. Idk what planet you live on, but here if someone takes your money, not deliver on what they were supposed to deliver, then not respond to any of your attempts of messaging them, we consider that a very clear scam.
Products used:
none
Another reviewer utilizing the word "scam" when nothing happened to them. The customer was not able to complete phone verification, this is a process of verifying an SMS link to your phone. If the process is not completed then we will be unable to deliver the order. The customers authorization was cancelled and no payment was collected from the customer. There was no harm or anything bad that happened to the customer other then the lost time the customer spent attempting to place the order.
I purchased a master card worldfor an amount of 25$, this is my first time and I do not trust this company so I want to try with a small amount. Luckily because I bought at 3 Pm and now it's almost 8 pm and I didn't get my master card!
Don't believe what they say about the 3 mn... they sent my the information by email but the transaction is still reviewed for wich unknowed reason... im still waiting!
I received an answer from the support saying it takes 1to 24 hours... for what? They already have my money... DONT TRUST THIS COMPANY
Tip for consumers:
They said 3 mn to get your prepaid card!
It's not true! I'm still waiting my master card its been now more than 5 hours...
The customer placed this order at: 2022-10-19 13:14:45 and the delivery was made at: 2022-10-19 19:28:41. We agree it did take longer then usual for our company to deliver the product to the customer. We think if the customer was to re-evaluate the process after they had received the delivery that they would leave a different review.
It's been 10 hours since I submitted my order and the product doesn't show in my panel. I tried to contact the support team and they're not responsive, they don't answer questions in a straightforward manner and usually they respond with not a useful answer. Until now I sent more than 20 email with 4 complaints tickets and no one can answer my question yet. THEY WILL NOT REFUND YOU OR GIVE YOU WHAT YOU PAID FOR. The only reason I'm not saying they're a scam is I'm a returning customer. But this kind of issues must be resolved immediately. They have so many indirect answers and never answer questions really and they will tell you some "department" will get to you soon but expect to wait days until the "department" get to you. Awful experience with no one that seems to care really about the customer. Don't expect your money back right away and don't expect to get the product you ordered also. Just ridiculous, awful, unprofessional and unacceptable service.
I'm attaching some of the emails between me and PC game supply
Tip for consumers:
No
Products used:
None
I purchased two PSN gift cards, then they charged me and took my money. However, I didn't receive my order. They said that the order takes three minutes as usual and ten minutes to check. Now, it was an hour and I submitted 6 tickets to get support or an explanation, but I didn't get any.
The customer requested the order to be cancelled and we cancelled the order. When placing an order via Paypal our company will pre-authorize your account for the purchase amount. If the order is not completed this authorization is cancelled and no payment is collected. This customer may be confused by the process and assuming the pre-authorization as a charge when it is not. Learn more about credit card pre-authorizations: A pre-authorization charge, also known as a pre-auth or authorization hold, is a temporary hold placed on a customer's payment card. It's used to verify that the account is valid and has sufficient funds to cover a pending transaction, without actually debiting the cardholder's account upfront.
I bought a psn gift card for 50* bucks and they had no problems taking the money out of my account in seconds and I still have not received my code.
Tip for consumers:
Don't use it. They lie and steal your money.
Products used:
Gift card
* PC Game Supply attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Ordered an iTunes gift card and did the phone verification they charged my debit card and never sent the digital code. No response from customer service tickets. TOTAL SCAM
Tip for consumers:
DO NOT USE THEY ARE COMPLETE SCAM
Products used:
ITunes gift card
I purchased a us code marked with us flag, from my us account, with us currency, tried to use it noticed it was from new Zealand not us flag, no big deal.
Contacted the company they said I'm sorry you bought I code from the wrong region. It won't work in your region.
No I bought a united States one an was shipped the wrong one
* PC Game Supply attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Please review our refund policy here: https://www.pcgamesupply.com/refund_policy. Product codes are generated from the publisher at the time of purchase and sent only to the purchaser. When you make a purchase on PC Game Supply you can be guaranteed the product code being delivered has only been delivered and seen by you. By utilizing this method of official distribution we can guarantee that we are delivering a redeemable code that the customer can redeem without any issue.
Before completing payment there is a confirmation window displaying the product you are about to purchase. Once the confirmation is completed by you we collect your payment and deliver that product to your account on our web site https://www.pcgamesupply.com/Account and to the email address registered to you.
Our Refund Policy
This Refund policy was last updated on April 20th, 2023.
At PC Game Supply, we strive to ensure that our customers are satisfied with the digital goods they purchase. If you are not satisfied with a product you purchased, we may be able to offer a refund depending on the circumstances. Please read the information below to learn more about our refund policy.
We offer full refunds on digital goods purchased within 45 days of the purchase date as long as the product has not been viewed. If the product has been viewed, we cannot offer a refund.
We do not offer exchanges for digital goods. If you would like a different product, you will need to purchase the new item and initiate a refund for the original item.
If you would like to cancel an order, please contact us immediately. We cannot guarantee a full refund if the product has already been viewed.
If you place an order and the product is not delivered to you, you will receive a full refund.
This refund policy is subject to change at any time without prior notice. Please contact us if you have any questions at customer-support@pcgamesupply.com
I tried to purchase a gift card recently. After I paid they tried to verify my phone number, which worked. Afterwards it asked me via phone for my name and full address, which I gave them. The order was automatically cancelled after 30 minutes and they kept my money for several days afterwards.
I left a negative trustpilot review which they claimed was false as I have never bought anything there?! Denial is not a way to handle feedback. I'd strongly advise against a purchasing anything here.
After purchasing a gift card for PSN worth 52$ they immediately cancelled my order and claimed my money will get back to me in 5 days still nothing..
Tried to make unauthorized purchase off my business account. Contact phone # is non working.Chat routine takes you to a forced purchase. Totally a criminal enterprise.
I paid 15$ for an apple gift card which I did not receive and it over a week now without any refund at all. Worst customers service ever
First time to have an issue with card activation, hope the team will fix it.
* PC Game Supply attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
* PC Game Supply attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Purchased a $100USD Karma Koin code, went to redeem it, said insufficient balance. PCGameSupply support did nothing to remedy the situation. Told me to "contact the Karma Koin support" instead as if they would do anything about a code with $0.56 on it.
Few alternatives.
* PC Game Supply attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Currently still waiting for a response on my refund cause they never sent me the product they claim it will be done in a couple mins that's a lie do not purchase from them
This website is a scam don't use it they charge you then cancel the order and do no respond please bEware
Scams are when a company intentionally rips you off or tries to steal your money. This is not the case. It is true we did cancel this customers transaction as we could not validate the order. The customer is mistaken, they were not charged they were pre-authorized for the payment. When the order was cancelled the authorization was cancelled. No payment was collected from the customer. Learn more about pre-authorizations: A pre-authorization charge, also known as a pre-auth or authorization hold, is a temporary hold placed on a customer's payment card. It's used to verify that the account is valid and has sufficient funds to cover a pending transaction, without actually debiting the cardholder's account upfront.
Gain trust and grow your business with customer reviews.
PCGameSupply.com collaborates with Sitejabber, a reputable customer review platform, to gather and display genuine customer reviews. This partnership benefits both companies as well as potential customers seeking insights into the shopping experience on PCGameSupply.com.
Sitejabber serves as a trusted platform where customers can openly share their experiences, opinions, and feedback about various online businesses, including PCGameSupply.com. Customers who have made purchases or interacted with PCGameSupply.com can leave reviews on Sitejabber based on their firsthand experiences. These reviews cover various aspects such as the ease of navigation on the website, the efficiency of the purchasing process, the quality of the digital codes received, customer service satisfaction, and overall shopping experience.
The collaboration between PCGameSupply.com and Sitejabber enables prospective customers to access authentic and unbiased reviews. These reviews offer valuable insights into the reliability, credibility, and overall satisfaction levels of existing customers with regard to PCGameSupply.com's services. By providing a transparent platform for customers to share their opinions, Sitejabber helps potential shoppers make informed decisions before engaging with PCGameSupply.com.
For PCGameSupply.com, this collaboration is instrumental in building trust and credibility among potential customers. Positive reviews serve as testimonials that highlight the platform's strengths, such as prompt digital delivery, authenticity of codes, secure transactions, and exceptional customer service. Conversely, any constructive criticism or negative feedback shared on Sitejabber allows PCGameSupply.com to address concerns and improve its services to meet customer expectations.
The integration of Sitejabber reviews on PCGameSupply.com's website offers a comprehensive overview to new customers. They can access these authentic reviews directly on the site, allowing them to gauge the experiences of past shoppers before making a purchase. This transparency helps foster trust and confidence in the platform, influencing potential customers positively.
Overall, the collaboration between PCGameSupply.com and Sitejabber serves as a beneficial alliance in the online retail landscape. It empowers customers to voice their opinions, assists PCGameSupply.com in enhancing its services, and provides potential customers with a reliable source of information to make informed decisions about their shopping experience on PCGameSupply.com.
PCGameSupply.com had established itself as a prominent online retailer specializing in digital delivery of prepaid cards for the gaming and entertainment industry. However, specific details regarding the founding and early history of the company may not be publicly available or extensively documented.
PCGameSupply.com emerged in response to the increasing demand for digital codes, prepaid cards, and in-game currencies across various gaming platforms. The company recognized the evolving preferences of gamers and entertainment enthusiasts who sought convenient and instant access to these digital products without the constraints of physical purchases.
The platform was designed to cater to this need by offering a diverse range of prepaid cards for popular gaming consoles such as Xbox, PlayStation, and Nintendo, along with digital codes for platforms like Steam and various entertainment services. Its focus on instant digital delivery became a key selling point, ensuring customers could swiftly access and redeem their purchased codes.
Over time, PCGameSupply.com solidified its position by emphasizing authenticity and reliability. Unlike certain marketplace platforms, PCGameSupply.com opted to establish direct relationships with product publishers. This strategic decision allowed the company to source its products directly from publishers, ensuring that the codes delivered to customers were genuine, valid, and fully functional. This approach significantly reduced the risks associated with counterfeit or expired codes, fostering trust among customers.
The platform's user-friendly interface, multiple secure payment options, and commitment to prompt customer service contributed to its growing popularity within the gaming and entertainment communities. Its collaboration with review platforms like Sitejabber further strengthened its credibility by showcasing genuine customer experiences and feedback.
While the specific details of PCGameSupply.com's founding and early journey might not be extensively documented, its success and recognition within the gaming and digital entertainment market stem from its dedication to meeting the evolving needs of its customer base. By prioritizing authenticity, instant digital delivery, and user satisfaction, PCGameSupply.com has established itself as a reliable and trusted online destination for purchasing prepaid cards and digital codes in the gaming and entertainment industry.
The customer's order was cancelled as we were unable to validate the transaction. The customer was not charged, the customers payment method was "preauthorized" learn more about pre-authorizations here: A pre-authorization charge, also known as a pre-auth or authorization hold, is a temporary hold placed on a customer's payment card. It's used to verify that the account is valid and has sufficient funds to cover a pending transaction, without actually debiting the cardholder's account upfront.