PC-Canada

I bought a Ingenico Desk-5000 merchant terminal but couldn't use it and then return it but PC-Canada refused to refund me because its policy doesn't allow to return once the mailing box containing its terminal was opened. How bad PC-Canada's professional ethics is!

Really really rude customer service, My order was cancelled as PC Canada was flagged as fraud by my bank. When I asked them if they can do some discount to make up, they turned totally rude and ended the chat without any notice. How can I expect any future customer service from such team? Horrible

I had a very poor experience returning a Western Digital hard drive that was improperly packaged. It is a common knowledge that a computer hard drive is delicate. When I received the hard drive, I found it on the stone walkway in a lightly padded envelope. Inside the envelope, I found the hard drive in a static-free bag without any shock protection. I emailed PC-Canada with a photo to show the improper packaging. It took five business days just to get the return approval. Since there was no fault of my own, I requested for a prompt refund credit. Then I was told that it would take two to three weeks to process a refund credit. When no refund credit came after three weeks. Then I was told that it would take three to four weeks to get a refund credit. Taking so long to process a refund credit is unreasonable and simply unacceptable. Considering unreasonable return and refund processes, I would not recommend buying from PC-Canada. At the end, I contacted the dispute department of the VISA and got a refund in two business days.

(Not the only person they've done this to, look at other reviews and sites) - They advertise a product on sale for amazing price, you order it (says in-stock), only to follow up with a backorder email. No big deal, but when it finally "comes back in stock" they tell you that you owe more because the promotion is over... WOW! They don't honour the original sale prices at time of ordering, they lie about their stock, and they try to solicit more for the item you already made the sale on. Illegal, unethical, immoral... in my case, after I refused to pay the additional 50% increase in price they abruptly cancelled my order and that was the end of them responding...

I would give zero stars if I could. Read terrible reviews of this site online before purchasing but the price was good so I gave them a chance. As many reviews have stated, you place the purchase on the website at a given price, only to have PC-Canada.com come back and tell you the price is substantilly higher once they have taken your payment info. I ordered a gaming headset for $104, they contact me in the morning saying they had incorrect information on the payment so i phoned them to verify, then later in the day I get an email saying the promotional price is over and the headset it $194. Looks like all the bad reviews on other sites are justified. Stay away!

First they deceived me about when to expect the product. They then forgot to bill me until a month after receiving it. I received a tracking notice also a month later, leading me to think they used my credit card for another purchase that I didnt make. This led to much stress and calls to my Visa, e-mails to the company, a chat with the company and research to find upper management. The latter never bothered replying to me. I went to BBB and they admitted fault but took no responsibility for all the stress and worked they caused. Avoid this lousy company whenever possible.

UPDATE TO RESPOND TO THE COMPANY'S COMMENT:

First, their customer service told me it WON'T take longer than 2 weeks. I said it seems it would but they assured me that despite it saying out of stock, it WOULD be delivered within 2 weeks. I have an e-mail to prove that. As far as getting an item 4 weeks "free", that's a laugh. Perhaps all companies should send things out and not bill for them until 6 months later and call it FREE, and then bill you when you forgot all about it. The company left out that i got a SHIPPING NOTICE of something shipped a month AFTER I received the item. THAT is what scared me into thinking they sent something else and led to my having to do calls to my credit card company and e-mails and chat with PC-Canada (no calls were made to them). They admitted fault but no compensation. There was NO verbal apology, that's a lie. BBB DIDN'T close it due to being satisfied. Their procedure is to let the company give their final solution which in this case was to do nothing, and then close a case. They explained to me they can't make a company do the right thing, like in this case.

The bottom line is that PC-Canada forgot to bill me and I didn't realize they hadn't. I WASN'T looking to get an item free. I buy things all the time and the companies do a proper job. Unlike PC-Canada, and bill on a timely basis. Instead of PC-Canada spotting their error and writing me to apologize and explaining, they sent me a shipping notice and left me worried and having to get to the bottom of what happened. That is how I found out NOT by them apologizing and writing me. They are a company that doesn't care about their customers. That is why upper management never replied to my e-mails. They care about public venues like this one because they are concerned that my warnings will affect their bottom line. My hope is that it will because it should.