• Pottery Barn Teen

Pottery Barn Teen

Overview

Pottery Barn Teen has a rating of 1.16 stars from 176 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Pottery Barn Teen most frequently mention customer service, pottery barn, and delivery date problems. Pottery Barn Teen ranks 480th among Furniture sites.

  • Service
    49
  • Value
    41
  • Shipping
    44
  • Returns
    36
  • Quality
    35

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
16
29
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What reviewers want you to know

Positive highlights

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Critical highlights

  • Very frustrated and customer service had nothing to tell me or nothing to help me out with.
  • I see why pottery barn teen had such bad reviews...
How would you rate Pottery Barn Teen?
Top Positive Review

“Didnt have any problem”

Linda S.
9/1/18

Product was good, didnt have a problem. Ordered a book bag, was well made color was right. Granddaughter is enjoying it!

Top Critical Review

“Terrible customer service”

Mel C.
11/23/23

Placed an order for ornaments and right after ordering saw the $20 shipping charge for 2 Christmas ornaments! Went right away to cancel my order but there was no option to do so when many sites have that option for an hour after ordering. Emailed right away and it took them a week to respond (48h advertised). And there, no surprise, can't help, no refund of shipping. It's a large company and they charge a lot for the smallest thing. They should offer free shipping. Won't ever use again

Reviews (176)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (98) pottery barn (54) delivery date (18)
Thumbnail of user haileyl12
1 review
3 helpful votes
November 4th, 2018

I ordered a rather large piece of furniture. The delivery was super quick and they even brought my furniture up to the second floor with care. It is exactly what I expected and I am very pleased with my purchase. I would definitely shop here again.

Thumbnail of user karab33
2 reviews
0 helpful votes
October 3rd, 2017

UPDATED REVIEW: Originally, I was not happy with the delays in the delivery of my daughter's furniture and although I did have to wait longer than expected, the situation turned out well. After discussing my frustrations further with the customer service rep that contacted me from this original review, things went very smoothly. She helped watch my order and keep me informed of what was going on. She also added some perks for the inconvenience. The delivery team was fantastic and the quality of the bed and bedding is excellent. I've ordered from Pottery Barn and Pottery Barn Kids in the past, and I know they are working on fixing some bugs with their communications regarding orders. I think they will get it all worked out and it will be great again. Because of the high quality products, I would definitely recommend shopping here.

Thumbnail of user judye16
Judy E. – Pottery Barn Teen Rep

Hi Kara, I'm so sorry to learn of the trouble you're experiencing with your daughters bed. I'd be happy to look into this and assist you in any way I can. Please check your private messages for my contact information. -Thank you-Sharla

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From the business

Pottery Barn Teen offers everything your teen will need to make their bedroom or dorm room uniquely their own as well as functional. They can choose from a large variety of bedroom furniture, office items, media storage, rugs, bathroom items, window coverings, lighting and decorative items. They carry collections from Beadboard, Hampton, Oxford, Locker, Lilac, Chic, Parker and many more.

Company Representative

Thumbnail of user judye16
Judy E.
Typically does not respond to reviews

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