Pottery Barn Teen

Placed an order for ornaments and right after ordering saw the $20 shipping charge for 2 Christmas ornaments! Went right away to cancel my order but there was no option to do so when many sites have that option for an hour after ordering. Emailed right away and it took them a week to respond (48h advertised). And there, no surprise, can't help, no refund of shipping. It's a large company and they charge a lot for the smallest thing. They should offer free shipping. Won't ever use again

I ordered a loft bed in October which was available for delivery per the website. After multiple delays and backorders it is now January and my loft bed was suppose to be delivered today. The truck shows up but with only 4 of 5 boxes. I am told they will have to search for the missing box which will take up to 3 days. There service and shipping is horrible and after paying a ton for the bed and extra for shipping this is ridiculous. I don't recommend you ordering from Potterybarn Teen unless you wait for several months and then sit around your house all day and only receive part of it.

I moved...and I took a very expensive loft bed with me. In the move I lost 2 small pieces of hardware. I contacted PBTeen just to order (at my cost) 2 replacement parts. They said they don't sell or have replacement parts. Mind you in the manual it says to CONTACT PBTEEN for replacement parts. They cant even tell me the darn specs of the little piece I nee so I can order it from a 3rd party. Over 3K for a bed and this is the support they provide. STAY AWAY!

Ordered an item from pottery barn. Was told free shipping if it's over $99. When I got to the screen to pay, it asked me how I wanted to pay. I chose Venmo and it automatically charged my card, and I got a thanks for your order! I didn't even know how much the total was until after. There's no way I missed it, I was ordering from my tiny phone screen. I realised I wasn't given the chance to even type in the promo code for the free shipping, or even told how much taxes would be. (and the shipping is expensive) I immediately tried to go cancel the order and resubmit it, but was told customer service was done for the day, and to call the next morning. I called as soon as I got up, and was told it was too late, order was already being prepared to ship. Well, now we are two days later and it is still "preparing to ship". When I try to reach out to customer service, they don't want to help you, they just respond with condescending answers and treat their customers like crap. Don't ever buy from them, I wish I never had. I've been a good customer to them too. They don't care.

We placed a major order with Pottery Barn Teen and went weeks with no follow-up. When we checked our order status, we saw that the delivery date window had been pushed out by three weeks. When we tried to find out why we weren't notified and when we could deliver several thousand dollars worth of furniture, the "customer support" (I use this term loosely) hung up on me.

I'd rather sit on a fire ant hill than deal with this company.

We purchased a loft bed for my son's dorm room. Carefully researched PB delivery options and opted and paid for the white glove delivery so the bed could be delivered to the room and assembled. Big Surprise when they delivered and got the person receiving on our behalf to opt for no assembly...feel like a massive rip off track. Who on earth would pay to have a loft,bed,desk delivered to a dorm room and then not have it assembled? Seriously slippery delivery tactics by Jose, the driver. Not Impressed! Most unhelpful customer service person (Christine) who couldn't be LESS HELPFUL if she tried. Nothing PB will do...

The poor quality of this mirror is embarrassing for its price point. The frame is not straight and unevenly mounted. Edges of the glass are visible in some areas. The gold finish is not metal, but a powder coating that arrived with scratches. Worst of all, the mirror shows a distorted reflection.

Pottery Barn is one of the few remaining brands that does not have customer reviews. If so, customers would reveal that their products are cheap, big-box store quality with an unjustified brand name markup.

I called the customer service line that was answered by a west elm agent to find out why my package was delayed. She couldn't be more unhelpful and when I asked why it was slow considering I paid $35 for shipping (where most retailers would've included it) she audibly laughed and hung up. Worst call experience ever and now I see these reviews it's obvious I'm not alone. What a joke.

I wanted to leave a positive review and, although phone staff made a serious effort to help, supervisor did not support my return of $70 bean bag cover in spite of my purchasing 3 bean bags ($600) and wanting to purchase a different bean bag cover. Final purchase. NO EXCEPTIONS! Not any single exception possible. You would think as a large company they would be generous. Not even close. Overpriced, not exceptional in any way. Never getting my business again.

Pottery Barn Teen failed to deliver bedroom furniture. Waited months and never received the items I purchased. Customer service was terrible. They stated 2 of the 3 pieces were at the delivery center, but the third was probably on a freight truck that hadn't been unloaded or still in transit from who knows where. I needed all 3 pieces for the bedroom set. No apology or discount despite the delays after delays. Horrible. Shop anywhere else. They don't deliver the goods!

I bought a $75 hat rack that but by the time it arrived I no longer wanted it so I returned it unopened. PB teen, at not point said that I would have to pay for shipping. But once they got the item back, only returned $45. I contacted them and they said the difference was for shipping. $30! At not point during the buying process of the return process was this ever mentioned. Total Scam! And they got my name wrong in the correspondence - calling me Nicole but my name is Bernadette. The worst customer service.

Pottery Barn Teen experience was bad. Basically visited the store in costa mesa, they basically placed the order online for us while in the store they separated the order when we specifically said to ship as one. We found out color and look wasn't going to work, tried to correct it by changing this out overall nothing worked out so returned most of it before anything was shipped. Anyways the returning agent assured me that all would be refunded and turns out I was shorted $200 due to internal shipping between hubs. Not a big deal if they had let me know previously but anyways. Products at pottery barn are way over priced their customer service is bad and the attitude on these agents... anyways never gonna purchase from Potterybarn and the likes. Got a better product from Crate and Barrel for like a 1/4 of the price so definitely disappointed with this whole experience with PB.

Ordered a bag from this company that was damaged during shipping. The shipping company, FedEx, stated the damage and immediately shipped it back to them before ever even reaching me. I NEVER got an email it was returned, nor one that a refund was being processed. I had to call their terrible customer service and request the refund. So basically, had I not of followed up, they would have kept the cash and walked away. Terrible company.

Starting with taking more than 3 months for in stock furniture to be delivered, customer service is awful, they just lie to you. They have cancel our Chelsea Bed 6 times, without eve sending a warning email, text or phone call about the cancelation. We found out by calling customer service and waiting 3 hrs to have some kind kf answer that at the end was inaccurate. We did got the Chelsea dresser 2 months after delivery date. To be honest their furniture is Over price and quality is poor. Very difficult to open the dresser drawers. Don't buy it from here. Same quality for at least 500$ less and delivered within a week from wayfair.

Recently, I just purchased the Emily & Meritt
Bow Mirror. It was damaged when it arrives. There are rust on it, so I returned it and asked for a replacement. The second one just arrived today but the bow does not fit in. It scratches the mirror :( I really like this mirror but I'm tired of returning it again. Still considering to return it or just keep it (even though there's damage).

We ordered 2 beds that were supposed to be here in November and we're scheduled for delivery today 4/20/23 when they got her they were missing three pieces of the beds and wouldn't even bring the pieces they brought upstairs like they were supposed to make things worse this was also for a client whose 2 children have been sleeping on a mattress on the floor due to a bedroom remodel since November I hope this entire company goes out of business I will never use them again

The worst online shop! Their customer service is also horrible! I ordered 2 customized water bottles for my kids. It was showing 3 days shipping, but almost it's 2 weeks it's not coming yet! Moreover, in an email every day it's showing it will come the next day! My kids come from school and asked about their water bottles but they are regularly disheartened to listen the answer is no! Now I am waiting for my refund!

One of the worst companies to do business with. Defective items and terrible customer assistance.

Purchased a Papasan lounge chair that looked nice on the website. The base of the chair came within a week. The cushion, after contacting the company twice) came after 30 days from date of ordering it. I was happy to receive it only to find out that it was defective in a big way, so not usable at all. On-line Pottery Barn Teen has a nice look but the merchandise is very low quality. The company appears to have no soul and only interested in your dollar but unable to deliver quality. I received no communication whatsoever about the delay of the order and have to spend hours in chats and on the phone to schedule a return. One of the worst experiences in e-commerce ever. Please don't purchase from pottery barn teen. My rating for this company is zero.

I placed a order on Nov. 28th 2023 for a.
Faux Leather Caramel Modern Lounger SKU: ******* it was 299.99 and was in stock.
I called a customer service number and talked with her on Dec13th and she assured me that the delivery would be between 14th thru 19th and I would have it. When it did not come I called back and spoke to Brianna at 6:00 pm on the 19th. She said that it was at the hub? So she then told me that it would ship January 6th? THIS IS A PROBLEM BECAUSE ONE IT WAS IN STOCK, TWO IT WAS NOT EVEN SHIPPED OUT ON THE 28TH LIKE IT SAID AND THREE THIS WAS A CHRISTMAS PRESENT SO WHAT THE ***** WOULD I STILL WANT IT AFTER THE FACT? I WILL NEVER PURCHASE AND I HAVE ALREADY BEEN TELLING THE PEOPLE I WORK WITH OR COME IN TOUCH WITH NEVER BUY ANYTHING FROM THEM THEY SIMPLY DO NOT CARE! I paid by credit card it gives me a order # which is*******048 for $299.00 shipping was free haha

Purchased a backpack last year for my daughter, only used for 4 months since they didn't go to school due to pandemic, it's already ripping and can't be used, way too much money for a backpack to be that cheap! Won't be purchasing any again, called customer service, spoke to Mia and was not a big help, waited 56 minutes on hold for a manager and didn't get any where, what a waste of money for such a cheap item … very disappointed with pottery barn

Ordered game tables that were in stock in October for kids for Christmas. Every delivery date provided passed and no calls. PBTeen blamed delivery company and took no responsibility. Almost January and still waiting for game tables. No offer to cover delivery charges. One of the items went on sale since I ordered it in October and states it is in stock but PBTeen has not offered to reduce the cost. Still no delivery date from PBTeen. Terrible company with poor customer service.

I had the exact same experience as another review with a PB Teen backpack. I ordered in July 2021 and school started in late August 2021. Its October 6th and the backpack is ripping along multiple seems. This is a $75 backpack. I called customer service who basically said they won't stand behind their product and there is nothing they can do. We've ordered a lot of items from PB Kids and PB Teen over the years and I'm so disappointed with the Company. We'll never order from them again

Bad news - very unpredictable
You might get lucky and get your stuff, but you might not. IT'S THE TOSS OF A COIN. I've been waiting almost 5 months for 2 Avalon Beds. Customer service doesn't know any more than you do about when the product will ever arrive. Sad. My children are literally getting older and moving through different stages of their lives at this point while we wait for their new beds to arrive. Hope they get here before they go off to college.